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Lexus of Austin

Austin, TX

4.8
518 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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518 Reviews of Lexus of Austin

February 10, 2024

We have always found the service from Lexus of Austin to be responsive and friendly . More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Gruver
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your kind feedback. We strive to provide responsive and friendly service at Lexus of Austin - glad to hear it shows!

February 08, 2024

I would not recommend investing your money here. Mostly because I was told by the sales team there that they don’t negotiate and if I couldn’t afford it, I shouldn’t try to purchase a car there. I’m More

by Austin TX reviewer
Recommend Dealer
No
Employees Worked With
Steve
Feb 09, 2024 -

Lexus of Austin responded

Hello, Please know that I take your feedback seriously and I would like to discuss your review. Please send me an email with your preferred contact information to discuss this further. Thank you, Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com

February 04, 2024

We had a great experience at the Lexus dealership purchasing our pre owned Lexus RX350 F Sport. Lexus Austin North has an amazing staff and we’re so easy to work with. Thank you Mike Gruver for helpi More

by brendaj.duke
Recommend Dealer
Yes
Employees Worked With
Mike Gruver
Apr 13, 2024 -

Lexus of Austin responded

We appreciate hearing about your positive experience purchasing a pre-owned Lexus RX350 F Sport at Lexus of Austin. It's wonderful to know that our team, including Mike Gruver, met your needs efficiently. Thanks for choosing us.

January 27, 2024

Very, very helpful and accommodating. We have quite a technology hill to climb at our age and Harrell with Lexus of Austin is very patient,polite and helpful. More

by sandevharrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrell Hodges
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your kind words about our team at Lexus of Austin. We're here to make the technology aspect comfortable for all customers. Your feedback is valued and appreciated, thank you!

January 27, 2024

We recently purchased a new car from Lexus of Austin, and could not have been happier with the experience. The Sales person provided us excellent information on various models, patiently answered all of our More

by Kim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Troy Massey, Joe Ward
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your positive review about your recent experience with us at Lexus of Austin. It's pleasing to hear our team took such good care of you, and managed to provide detailed information on various models. Your satisfaction is important to us.

January 27, 2024

Recently purchased a 2017 Lexus IS350 F Sport Had a great buying experience, great customer service excited to be part of the Lexus of Austin family More

by aaronccrow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ashley
Apr 13, 2024 -

Lexus of Austin responded

Thank you for choosing Lexus of Austin for your 2017 Lexus IS350 F Sport purchase. We're glad to hear of your positive buying experience with us. Enjoy the ride!

January 20, 2024

Excellent customer service. Joseph Fasula was very efficient and professional. Great deals on cars as well. More

by Luz E. S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Fasula
Apr 13, 2024 -

Lexus of Austin responded

We appreciate positive observations about our team and services at Lexus of Austin. Joseph Fasula's efficient professionalism plays a big part in providing deals that cater to our customers' needs. Thank you for your high rating.

January 13, 2024

I have leased three vehicles over the course of 6 years & very happy with Sales & Service. The same familiar faces are there which is a testament of happy employees. I continue to be a happy customer with mo More

by tpg55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elise in Sales, Jorge M in Service , Nicco Azari
Apr 13, 2024 -

Lexus of Austin responded

It's great to learn you've appreciated your experiences at Lexus of Austin. Your continued support means a lot, and we look forward to assisting with your leasing needs for many more years. Thank you for highlighting our Sales & Service team as well.

January 02, 2024

I went to another Lexus dealer in austin and was never even acknoledged it was terrible just walked out. Went to Lexus of Austin total diffrent experience two minutes and was greeted by Brian Erickson wel More

by ravila22
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Erickson
Apr 13, 2024 -

Lexus of Austin responded

We appreciate your feedback and are pleased that Lexus of Austin provided an improved experience. Enjoy the ride with your new Lexus, and remember, we're here for you.

December 30, 2023

Paul Sakahara was our salesman. We negotiated the price remotely and the next day picked up our vehicle. Paul made the process smooth and quick. I highly recommend Paul if you are i More

by jodik
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Sakahara
Apr 12, 2024 -

Lexus of Austin responded

Thank you for sharing your positive review. We're glad to hear that Paul Sakahara made the purchasing process going smoothly and quickly at Lexus of Austin. It's great you recommend our dealership to others in the market for Lexus vehicles.

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