Lexus of Austin

Going the Extra Mile I purchased my first Lexus after being a long time Mercedes Benz customer. I have to say I didn't know what to expect because I have always been treat I purchased my first Lexus after being a long time Mercedes Benz customer. I have to say I didn't know what to expect because I have always been treated in an exemplary manner by my Mercedes dealer, but I was pleasantly surprised. The sales, finance and delivery team was attentive, saw to my needs and made sure the process was as painless as possible. I'm looking forward to working with this dealership over the coming years and would highly recommend it to anybody that is tired of being treated like a number when making an auto purchase. More

Excellent Service Our sales person bent over backwards to answer out questions, get the car equipped the way we wanted, and explain differences in models and packages. Our sales person bent over backwards to answer out questions, get the car equipped the way we wanted, and explain differences in models and packages. More

Awesome Job! Yesterday we purchased our first Lexus from Lexus of Austin. Randy Hoff met us at the door and from the very beginning he demonstrated how a top tier Yesterday we purchased our first Lexus from Lexus of Austin. Randy Hoff met us at the door and from the very beginning he demonstrated how a top tier sales person should conduct himself, we were immediately at ease and comfortable during the entire process. We then met Elizabeth Zapata who helped us make some important decisions, she was very professional, friendly and the time spent with her passed quickly, which when buying a car, is a good thing. We went over to Lindsey LeBlanc in the financing dept. and she was on par with Randy and Elizabeth, simply Awesome. My Wife and I are very impressed with this Dealership and I am quite certain this is only the beginning of a long and very positive relationship. Thanks So Much, Charles David Underhill Marble Falls TX. More

Knocked It Out of the Park I was dreading the process of leasing a new car, as most would, but my experience with Lexus of Austin made it absolutely worth it. After many trips I was dreading the process of leasing a new car, as most would, but my experience with Lexus of Austin made it absolutely worth it. After many trips to dealerships of all types, Lexus was by far the best experience and, to my surprise, easily the best deal of them all. I almost did not visit the Lexus by assuming they would not be the best deal or affordable. I was absolutely wrong and I am so glad I gave them a chance, Brian was the least pushy salesperson we encountered and I never felt overwhelmed or pressured throughout the entire process. They gave me an extremely transparent lease offer on an RX350 from the very start that was more competitive and surprisingly more affordable than non luxury dealers we visited. They also offered the most on my trade ins. I will be recommending everybody I know, who is looking for a vehicle, to give Lexus a chance. We love our new Lexus and the buying experience was top notch. We look forward to the continued excellent customer service. More

Very pleased Chris Ashley, the sales rep, was all one could hope in a sales rep. He was polite, informative, available, able to answer all questions, and knows t Chris Ashley, the sales rep, was all one could hope in a sales rep. He was polite, informative, available, able to answer all questions, and knows the product line. I give him 5 stars for performance. More

Randy Hoff Yesterday I bought my third Lexus from Lexus of Austin. Each and every experience has been pleasant. Randy Hoff is the best sales person I've ever d Yesterday I bought my third Lexus from Lexus of Austin. Each and every experience has been pleasant. Randy Hoff is the best sales person I've ever dealt with and I will continue to purchase from Randy as far into the future as possible. The culture at the dealership is friendly and respectful. More

First- Class Experience All Around! I am so grateful for Dean Royal and the entire staff that assisted me (financial, administrative,etc) at Lexus of Austin. I considered several other c I am so grateful for Dean Royal and the entire staff that assisted me (financial, administrative,etc) at Lexus of Austin. I considered several other cars- and visited several other dealerships at length- before my Lexus purchase. My experience buying my Lexus ct 200h was world-class and I feel I got a very good deal all around. Dean contacted me moments after I submitted an online inquiry. He set up a test drive,on my schedule,with a close colleague who was very accommodating. Over the next few days, as I was in contact with Dean regarding questions and additional visits with my spouse, he answered every question cheerfully, politely and effectively, without the pressure or insincerity car dealerships are often are known for. I am also very pleased at the value for my trade-in. Additionally, every visit to Lexus was efficient - they did not try and waste my time with long waiting periods or delays. I feel valued as a customer. Lexus makes an excellent car and the service at Lexus of Austin matches that excellence. More

An Outstanding Experience. My Sales Person was Chris Ashley, he is new to Lexus of Austin, but some how he managed to answer all of our questions and assist us in finding the ri My Sales Person was Chris Ashley, he is new to Lexus of Austin, but some how he managed to answer all of our questions and assist us in finding the right SUV , my husband and I went through a lot of vehicles at Lexus of Austin, and Chris was ready and willing to help us find just the right vehicle. This was "An Outstanding experience". I must say Chris went above and beyond to help us. We are so HAPPY with the SUV we selected. More

Could have been a disaster but.. RK Johnston went above and beyond customer excellence. I had picked out a certified pre-owned silver 250h through the internet, due to my busy schedul RK Johnston went above and beyond customer excellence. I had picked out a certified pre-owned silver 250h through the internet, due to my busy schedule I was unable to come in to finalized the deal between my bank and the dealership which was over the course of two weeks. Well the day came after 2 weeks of back and forth, I finally was able to close the sale my bank said the car was sold, I called the dealership and sure enough it was sold. I was upset because my bank was in communication with Lexus of Austin Certified Pre-Owned Department. OK sooooo what just happen, I proceeded to print out all my emails showing that I confirmed that the car in question (that I have test drove with my 2yr old and 5yrs old, not easy task) that indeed was the car I chose- vin and everything. After I got over the fact my car was sold, I called to speak with the sales manager- RK Johnston So RK wanted me to come in to discuss the issue. Again I was furious and had a full time work and family schedule so I made time for this, I usually never get this mad but I spent a lot of time researching the dynamics of this car and really wanted it- plus I have purchased a quite a few cars before and never had anything like this happen ever. Here is what makes the difference between a sales man and a fantastic customer expirence. 1.) RK let me vent, then assured me that he would get that the same car after 45mins. 2.)He then proceeded to call every dealership in the state of Texas to find me that same car. 3.) Well by this time I had been in his office for over 1hr we started talking about my family his family his years in the car business. He really was making a difference in my attitude toward my experience becuse by this time it was about 3 hours of his busy schedule he took the time to dedicate to me. He did not get my car that day but I walked away feeling great about the leadership he refered my to Jeff Pray to contact, but he would personally call me as soon as he had a new car, well it took about a day and called me. The car was upgrade to the one I lost, wow. I looked great and was more than I expected for the exact same price, I was so greatful. I told RK how happy I was. Jeff Pray then proceeded to close the sale, it was really quick in and out about 40 mins. Jeff was extremely nice and our communication was great! I would highly recomend this dealership, again because of the leadership. Thank you RK this was a long time coming. More

Friendly, efficient service - easy leasing process Nicco, Elise, Elisabeth and Megan make a good team and made the process fast and easy. Kept within budget, were able to give us several options and w Nicco, Elise, Elisabeth and Megan make a good team and made the process fast and easy. Kept within budget, were able to give us several options and were all pleasant, knowledgeable and got us in and out with out the normal dealer issues we've had in past car buying or leasing experiences. Tier one service matching the quality of the car's they sell. One amusing example of going the extra mile service wise- my wife was out of town so Elisabeth picked myself and kids up at our home to get our car and on the way over my youngest had lost his tooth in the back seat which was nowhere to be found. He was very upset and when we arrived at the dealership she spent the next 15 minutes locating it and then fishing it out between the seats as it was in a very difficult location to reach... Thanks! More