Lexus of Austin

Great experience The staff at Lexus of Austin was amazing in our recent car purchase experience. We were actually in quite a hurry on the day we were finalizing the s The staff at Lexus of Austin was amazing in our recent car purchase experience. We were actually in quite a hurry on the day we were finalizing the sale and pickup, so they very quickly went through everything we needed to know about our new car and options to add, and gave us options for coming back to purchase those, or get additional assistance after the fact. They were extremely professional; not pushy in any way. We appreciated they way they treated us! More

Repeat customers, repeat satisfaction We recently bought our second car from Lexus of Austin. At every level, in every department, the people are friendly, pleasant, efficient and helpful We recently bought our second car from Lexus of Austin. At every level, in every department, the people are friendly, pleasant, efficient and helpful. We get the car serviced there, as well. It couldn't be easier. More

Satisfied again! Satisfied in 2006 and again in 2015! Everyone was very hospitable and welcoming! Chris Ashley found me my dream car (which wasn't an easy task!) and Satisfied in 2006 and again in 2015! Everyone was very hospitable and welcoming! Chris Ashley found me my dream car (which wasn't an easy task!) and Steven Kilpatrick made sure we had all of our $$ lined out just right! Ashley Guerra was very patient with me as she went over all the bells and whistles of my new car! Lexus of Austin has once again out down theirselves! More

Customer Focused Randy Hoff and Elizabeth Zapata made my 2nd new car buying experience, so so so easy. I live in Houston, TX and conducted all my negotiations.via pho Randy Hoff and Elizabeth Zapata made my 2nd new car buying experience, so so so easy. I live in Houston, TX and conducted all my negotiations.via phone and email. These two sales professionals are truly customer focused and are definite assests to Lexus of Austin,TX. More

Good experience We've been going to Lexus of Austin for 4 years now and just leased a new 2015 GS 350 on 8/7. The sales staff was great. The repair and service area o We've been going to Lexus of Austin for 4 years now and just leased a new 2015 GS 350 on 8/7. The sales staff was great. The repair and service area of the dealership is always packed and we've noticed in the last 6 months to a year that wait times (even with a scheduled appointment) are becoming longer. We love the fact that we get assigned a personal service rep when we bring our car in but we find that they aren't readily available to discuss or return calls because of the volume of people taking their vehicles in. We know Austin is growing, but the dealerrship will need to figure out a way to meet the Lexus level of expectation with the increased volume. For example, we scheduled to take our car in for service and scheduled to have a loaner available. We should have been able to drop off the car and get the loaner within 15 to 20 min, but it was over an hour before we received our loaner so we could go to work. With that being said, everyone is always very friendly and helpful and they offer a wonderful facility with a nice snack bar. Again, the only improvement I see is with managing the volume of people receiving service. Austin is going to continue to grow steadily so it will continue to get worse if alternatives are not explored. More

3rd Lexus from Lexus of Austin We just bought our third Lexus from John Jenkins at Lexus of Austin. He helped us find the right car again and helped us make a great deal again. Beca We just bought our third Lexus from John Jenkins at Lexus of Austin. He helped us find the right car again and helped us make a great deal again. Because of our continued positive dealings with John, we will take the time to bypass the Dallas Lexus dealership and drive to Austin to buy another car from Lexus of Austin.. More

It's nice being treated with respect by everyone concerned. I am a Lexus owner and have been for 5yrs, My service calls were always handled in a very professional manner, always treating me with the utmost res I am a Lexus owner and have been for 5yrs, My service calls were always handled in a very professional manner, always treating me with the utmost respect. I have, laughingly said, that my visit with Lexus of Austin was my relaxing day out. It was always a total pleasure. More

We keep coming back for a good reason This is our third Lexus. We were so fortunate to work with Randy Hoff and his sales assistant, Elizabeth Zapata. Randy took the time to work with me i This is our third Lexus. We were so fortunate to work with Randy Hoff and his sales assistant, Elizabeth Zapata. Randy took the time to work with me in a very professional manner, going the extra mile to help me feel comfortable with my choices and final purchase. Elizabeth was so cheerful and patient as we worked through the final paperwork. A shout out to Harrell Hodges, a tech/delivery specialist, who sat in the car with me for over an hour to explain all the details of the car and set up many of the tech features on the spot. More

Best car buying experience ever! I'm 65 years old and this was the best car buying experience ever. Elizabeth, Randy and Megan were professional, efficient and responsive without an I'm 65 years old and this was the best car buying experience ever. Elizabeth, Randy and Megan were professional, efficient and responsive without any sales pressure. They listened to our requests and responded accordingly. More

Another outstanding experience My third car purchased with Randy Hoff, always delivers great service, very accommodating. Sales assistant Elizabeth Zapata very professional handlin My third car purchased with Randy Hoff, always delivers great service, very accommodating. Sales assistant Elizabeth Zapata very professional handling all required paperwork. Harrell Hodges did a great job setting up and explaining features of my new RC350. Lexus of Austin has a fantastic, customer focused team. More