Lexus of Austin

Terrible people/communication skills. The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don't co The people at the front desk at this establishment are very rude. They like to hang up on you without giving you any further information they don't connect you to the right department and when they do you get hung up on there as well. They have no etiquette as far as public relations with their customers. This establishment does not make you feel comfortable or like they are there to help. Don't go there More

A great dealer experience I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been professi I bought a new RX from Blake at Lexus of Austin last month. Now I know buying a car can be a pleasant experience! The service has always been professional, respectful, and courteous. The dealership is clean, spacious, and upscale - you will not mind waiting for your car during service. Highly recommended if in the market for a new Lexus More

A wonderful car buying experience We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrated fr We've been buying new and used cars for ourselves for over 25 years and never enjoyed the process or experience until this time. We were frustrated from all the time spent with a different dealer in another city, some was beneficial, but we still felt so uninformed and confused. Then the wasted time, sitting in a room, waiting, and waiting, then being told car after car was unavailable. Finally in frustration we contacted Lexus of Austin via website and text, yes, a simple text, which I feared at first. Within 30 minutes we had more of a car than we wanted and got a very fair price. Upon visiting the dealer the next morning, the information the salesman gave us was priceless. We felt it was a win-win on both sides. More

This has to be the best dealership experience we've had. We bought a new GX 460 from Jordan Wilson this past Memorial Day weekend. The experience that we had was absolutely amazing. The process the smoothe We bought a new GX 460 from Jordan Wilson this past Memorial Day weekend. The experience that we had was absolutely amazing. The process the smoothest that we've ever had - from sales through finance, through delivery. They also gave us what we feel was a great deal on the car, better than any deal that we've received from other dealers in the past (and for reference, we've bought from BMW of Austin and Mercedes-Benz of Austin in the past). More

Bad and arrogant sales dept Buyer beware! These dealership is borderline fraudulent. They'll mislead you buy giving you wrong info. about pricing and if you are trading in BE CAR Buyer beware! These dealership is borderline fraudulent. They'll mislead you buy giving you wrong info. about pricing and if you are trading in BE CAREFUL! They just assume you're naive and won't comparison shop. They cannot compete with Houston/Dallas dealers and when you try and tell them to match price they'll try and belittle you! Just a horrid experience. I'm a local Austinite - never will I shop for an auto here. A 2.5hr drive to Dallas/Houston is well worth it More

Bad customer service I don't have time to write a long winded story. The bottom line with this dealership is "we could care less". That's their motto, or so it seems. Extr I don't have time to write a long winded story. The bottom line with this dealership is "we could care less". That's their motto, or so it seems. Extremely rude and unprofessional. Dealt with Jordan Wilson in sales but soon she referred me to Michael Cobb (mgr) bec. she could not negotiate price. Mr. Cobb didn't even bother to return my phone calls! Unbelievable. Instead he had Ms. Wilson call me. Never will I set foot into this dealership again - after nearly 12 years of being a loyal customer. Now I go straight to Dallas/Houston where it's much easier to get a deal. More

Very good experience My Fiance and I dealt with Brian Erickson the internet sales manager when we bought are first Lexus! I cannot believe it, but we actually we had a ver My Fiance and I dealt with Brian Erickson the internet sales manager when we bought are first Lexus! I cannot believe it, but we actually we had a very pleasant experience with a "CAR DEALER"! He was very quick to respond to our many questions about leasing vs buying even on a Sunday over text and email!!! My fiance has never leased a car before and Brian was able to explain everything in a way that made perfect sense for us. More

Great Experience Staff were friendly and very helpful, service was incredibly efficient. The purchasing process was hassle free and I felt no pressure or obligations Staff were friendly and very helpful, service was incredibly efficient. The purchasing process was hassle free and I felt no pressure or obligations to purchase any options I didn't want. More

Great Customer Service My sales consultant, Chris Ashley, was very friendly and professional and made us feel at home. Our experience there was great and I was very happy wi My sales consultant, Chris Ashley, was very friendly and professional and made us feel at home. Our experience there was great and I was very happy with our purchase of a new Lexus. More