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Lexus of Austin

Austin, TX

4.8
518 Reviews
Call Dealership (512) 343-3400
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9910 Stonelake Blvd

Austin, TX

78759

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518 Reviews of Lexus of Austin

January 25, 2022

Everything was great. Jamie was very nice and what a wonderful jesters whe he had our vehicle cleaned for us. More

by sabels1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Kandziora
Report | Print
Jan 25, 2022 -

Lexus of Austin responded

Hello, thank you for taking the time to review our team here at Lexus of Austin.

January 25, 2022

They really care for you here- making it easy to get your car serviced. So pleasant. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jan 25, 2022 -

Lexus of Austin responded

Kevin, Lexus of Austin wants to thank you for the five star rating.

January 24, 2022

The staff is very courteous and helpful. Adam does a very good job and we are thankful. More

by adbecca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Jan 24, 2022 -

Lexus of Austin responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to your next visit.

January 23, 2022

Our Advisor was not helpful and If I did not know. I really think we were wasting him time. More

by Rudyland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Advisor # 1449, Mike Stills
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Jan 23, 2022 -

Lexus of Austin responded

Hello, At Lexus of Austin, your feedback is important to us and I would appreciate the opportunity to speak with you about your customer service experience. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com

January 22, 2022

All work done on time as requested. An error message was diagnosed, fixed and everything back to normal. See you in a year, thx, pjn. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Dern, Randy Hoff
Report | Print
Jan 22, 2022 -

Lexus of Austin responded

Paul, thank you for your positive feedback! At Lexus of Austin, our Service Department always aims to provide thorough and efficient service when you come in for maintenance needs.

January 22, 2022

Staffs was nice and the service was quick.Car was Staffs was nice and the service was quick. Car was cleaned after the service was completed. More

by Danny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George M.
Report | Print
Jan 22, 2022 -

Lexus of Austin responded

Danny, we are happy to know our Service Team took great care of you and had your service done in a very timely manner. We appreciate you and thank you for doing business with Lexus of Austin.

January 22, 2022

I could not be happier with my buying experience at Lexus. Your agent Marco was very helpful. Thank you! More

by Jon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Jan 23, 2022 -

Lexus of Austin responded

Hi Jon, We are thrilled that you could not be happier with your experience. Enjoy your purchase and thank you for choosing Lexus of Austin. Know that we are always here should you need us.

January 21, 2022

The dealership was efficient from the beginning to the end. I was very impressed by the efficiency of the staff. I was notified on what was going on on my phone and then when they everything was finished More

by Paulamyra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stills
Report | Print
Jan 21, 2022 -

Lexus of Austin responded

Hello! We are very delighted that your service experience went well and our Service Team provided you with excellent customer service. We appreciate you and thank you for doing business with Lexus of Austin.

January 21, 2022

The service and personal attention was second to none! Fantastic! Matt was simply terrific and the experience was amazing! Thanks More

by mwminick2207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt LaBlanc
Report | Print
Jan 21, 2022 -

Lexus of Austin responded

Thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future.

January 21, 2022

They were ready for me at my appointment time and had a loaner car ready. They provided all the services I requested and I’ve always trusted their recommendations and the services they perform. More

by Tom Manley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah
Report | Print
Jan 22, 2022 -

Lexus of Austin responded

Hello Tom, thank you for trusting our Service Team here at Lexus of Austin to care for your vehicle.

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