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Lexus of Austin
Austin, TX
518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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518 Reviews of Lexus of Austin
April 21, 2024
The "Lexus of Austin Experience" was like stepping into a world where luxury met exceptional service. I was greeted with professionalism and this set a tone for a memorable experience. The ambiance was refin world where luxury met exceptional service. I was greeted with professionalism and this set a tone for a memorable experience. The ambiance was refined and every interaction felt personalized. Chris Ashley, our salesperson, embodied expertise and passion for the Lexus brand. He facilitated a journey tailored to our needs and desires. His knowledge of the vehicle was extensive, and he took the time to understand our preferences, guiding us towards the perfect choice with patience and care. He went out of his way to find us a comparable vehicle outside of the Austin area that decreased our wait time. His professionalism and dedication ensured that every step of the process was smooth and enjoyable, leaving us with not just a fantastic car, but a lasting impression of excellence! More
by artpena78
Employees Worked With
Clifford Jacobus, Chris Ashley
April 16, 2024
Very disappointed that their financial department didn’t not get us the best rates. We were hustled by the gentleman who is in charge of the sales department. We were not given to equipment that should have not get us the best rates. We were hustled by the gentleman who is in charge of the sales department. We were not given to equipment that should have come with our purchase. We received no follow-up from the sales person. Overall dissatisfied with the treatment we received in purchasing our new car. More
by Jschrauer
Employees Worked With
Randy Hoff, Matt Rutkowski
April 13, 2024
The dealership made it very easy for me to purchase a new car and they went out of their way in several instances to make this happen. From the sales rep to the financial department to the person showing me car and they went out of their way in several instances to make this happen. From the sales rep to the financial department to the person showing me how to operate the new car they could not been more helpful and accommodating with my special situation which was out of the ordinary. More
by Slimzim
Employees Worked With
Paul Sakahara, Matt Rutkowski
April 04, 2024
Chris Ashley is top-notch, as well as everyone else we came into contact with. Great communication, no surprises and service with a smile. Thank you! came into contact with. Great communication, no surprises and service with a smile. Thank you! More
by Donnie
Employees Worked With
Randy Hoff, Jeff Pray, Chris Ashley
April 04, 2024
Billy in used cars sales was amazing! Friendly and worked to find exactly the car I wanted. No pressure to buy something he knew, was almost it. The customer service from every employe Friendly and worked to find exactly the car I wanted. No pressure to buy something he knew, was almost it. The customer service from every employee was really great. Definitely would recommend them for buying car. We will go back when it's time again. More
by afrederick88
Employees Worked With
Billy Watson
April 04, 2024
The staff welcomed me and treated me like family. I am so pleased with my purchase; I’ll always refer friends and family to this dealership! I am so pleased with my purchase; I’ll always refer friends and family to this dealership! More
by lydiaburse
Employees Worked With
Nicco Azari
March 31, 2024
Great experience working with Marco and Camey. Saw a car online we were interested in and made an inquiry. Got a response right away. Stopped by same day, shortly before they closing time for a Saw a car online we were interested in and made an inquiry. Got a response right away. Stopped by same day, shortly before they closing time for a test drive. No pressure to buy, we came back the following business day and made the purchase. Easy, peasy. I would highly recommend! More
by Hull
Employees Worked With
Camey, Marco
