Lexus of Arlington
Arlington Heights, IL
Filter Reviews by Keyword
By Type
3,622 Reviews of Lexus of Arlington
Been coming here for over 20 years and always have an exceptional experience! Tom Prondzinski and Jose Garcia are always ready to help me with whatever I need. I have 3 Lexus vehicles and I don’t mind co exceptional experience! Tom Prondzinski and Jose Garcia are always ready to help me with whatever I need. I have 3 Lexus vehicles and I don’t mind coming to get them serviced. It’s always an easy and enjoyable experience. More
This place has it all, above and beyond. The car exchange area is as big as an aircraft hanger. The loaner car was brand new. the waiting area was posh. The service was exceptional and the t The car exchange area is as big as an aircraft hanger. The loaner car was brand new. the waiting area was posh. The service was exceptional and the technicians and service rep were friendly, smart, and responsive. More
Hi Sebastian. .. I want to thank you and your team at Lexus of Arlington for a seamless car buying experience from start to finish. I can't tell you how impressed I .. I want to thank you and your team at Lexus of Arlington for a seamless car buying experience from start to finish. I can't tell you how impressed I am with you and all the staff. I definitely will keep your dealership in mind for my future car buying needs. Thanks again Mike More
I brought my car for an oil change. Last time when I was there, they marked on inspection recommendation sheet that I will have to replace my break pads soon. I did that a week before m Last time when I was there, they marked on inspection recommendation sheet that I will have to replace my break pads soon. I did that a week before my recent visit at this dealership, using my mechanic, so Lexus of Arlington doesn't have this break pads change in their record. And again, after this recent visit, inspection recommendation sheet says my break pads need to be replaced. So my questions are: who and how does the inspection? Did they even look at the pads? Or this is an scam try, to perform unnecessary service? More
The 5 star rating is mainly due to Lori Devega my service advisor. She really does give over the top individual service and makes me feel like the extra money I paid for Lexus brand is well worth it. Also. I advisor. She really does give over the top individual service and makes me feel like the extra money I paid for Lexus brand is well worth it. Also. I compared prices on tires, brakes and battery (which I previously would never do at the dealer when I owned Honda) and Lexus of Arlington was extremely competitive. I’m very satisfied with the work that was done and even Jason the porter ( I think that was his name) who picked up my car and delivered the loaner. He was given the wrong address but went through a lot of trouble to find me ! The whole experience was top notch and what I would expect from Lexus. More