Lexus of Ann Arbor

I was in the market for a certified preowned vehicle and spent months researching and test driving. The reviews I had encountered regarding Lexus of Ann Arbor were very favorable, so I stopped in to take a spent months researching and test driving. The reviews I had encountered regarding Lexus of Ann Arbor were very favorable, so I stopped in to take a look. I met with Amanda Tarasow on day one and she patiently worked with me for nearly a month as I test drove and looked for the car that was right for me. She knew I was looking at other dealerships and at other cars and remained understanding and supportive. After test driving many different cars and doing a lot of "homework", I was very happy with my decision to purchase a Lexus and have been very satisfied with the outstanding support I've received since. More

Duane Truhn the service advisor and also the tech that was working on my car were the best. I have NEVER in my life been to a better dealership with the most outstanding serivce/treatment that I receive e was working on my car were the best. I have NEVER in my life been to a better dealership with the most outstanding serivce/treatment that I receive every time I walk in there. They trully need to be recognized for the work that they do. They trully go above and beyond to assist their customers. More

I actually had an issue with my new Lexus RX350 that I leased. When the staff at Lexus were presented the opportunity to deal with a disgruntled customer, they couldnt have been more accommodating. As a leased. When the staff at Lexus were presented the opportunity to deal with a disgruntled customer, they couldnt have been more accommodating. As a matter of fact they replaced the whole car! I live in Farmington hills and I would totally recommend this dealer. Geoff More

I saw the vehicle online sent a request to know more about it. I instantly received an email then a call from George. He didn't mislead me and didn't blow me off even though I was in another state. Even about it. I instantly received an email then a call from George. He didn't mislead me and didn't blow me off even though I was in another state. Even though I had financing he told me to apply for Lexus financing and I ended up with a better rate. I flew into Detroit stay in a Hotel on my own budget but George did make the drive to pick me up himself. I thought that was awesome! I was in and out with my vehicle and drove a happy 14 hrs back to Kansas. Thank you to Lexus of Ann Arbor and George for the easy transaction. Don't hesitate to buy from this dealership, everyone was nice, friendly, and helpful. More

I'm in the market for a used car and Amanda has been very helpful in keeping me updated on vehicles which would best suit me. Her professional manner and knowledge have made this experience stress free very helpful in keeping me updated on vehicles which would best suit me. Her professional manner and knowledge have made this experience stress free, pleasant, and actually fun! More

Outstanding experience in service department with service advisor Ramy Miller. Very accomodating and very customer oriented . Having service like this confirms the reasons to buy cars from this de service advisor Ramy Miller. Very accomodating and very customer oriented . Having service like this confirms the reasons to buy cars from this dealer and returning to the service department . More

Working with Amanda was both productive and fun. She seemed to be a step or two ahead of me the entire process which made my job much easier. I hate buying cars, but I have to say, Amanda made this nor seemed to be a step or two ahead of me the entire process which made my job much easier. I hate buying cars, but I have to say, Amanda made this normally stressful event, pretty darn painless. I will not forget this good experience any time soon and have recommended Amanda Tarasow and Lexus of Ann Arbor to many of my friends. More

Since 2009 when my wife purchase her first Lexus, a 2007 ES350, it has been serviced by Lexus of Ann Arbor. Service, both routine maintenance and special service needs, have been handled promptly and to ES350, it has been serviced by Lexus of Ann Arbor. Service, both routine maintenance and special service needs, have been handled promptly and to my complete satisfaction. For the past three years I have depended on Ramey Miller as my service consultant. He is very professional in responding to service requests, explaining what work needs to be done and related costs and handling my overall service needs in a friendly and most efficient manner. I depend on his counsel and advice regarding the proper care and maintenance of my wife's Lexus. She just purchased a 2010 ES350 and again, I will depend on Ramey for our service requests for regular maintenance and, if needed, special service requirements. I am very satisfied with the service we have received from Lexus of Ann Arbor. More

Ramy Miller is great service advisor. Very accomodating Ramy Miller is great service advisor. Very accomodating and very informative. Returns phone call within few minutes. Always very pleasent and alway Ramy Miller is great service advisor. Very accomodating and very informative. Returns phone call within few minutes. Always very pleasent and always with a smile. He makes paying the bill easier. More

Duane responded to my phone call regarding check engine trouble light by setting up an Saturday inspection and ordering a repair part although the timing was such that the part supplier was not available u trouble light by setting up an Saturday inspection and ordering a repair part although the timing was such that the part supplier was not available untill after the weekend. On Tuesday (my request) the second visit had the oxygen sensor replaced. No charge. The " Lexus certified" condition satisfied by Ann Arbor Lexus. Tom Olson Ann Arbor MI More