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Lexus of Ann Arbor
Ann Arbor, MI
296 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge.
Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 296 reviews
July 20, 2026
I will never bring two of my Lexus cars here ever again and I wouldn’t recommend it to anybody else, no matter how conveniently close the dealership is located. I took it for a transmission and transfer c and I wouldn’t recommend it to anybody else, no matter how conveniently close the dealership is located. I took it for a transmission and transfer case fluid change. Transmission exchanger broke down, supposedly - or that exchanger is too old and abused to be working properly; one thing is for sure: no one checks exchanger BEFORE it hooked up to a customer car). The service advisor, Amanda, omitted transmission related work in the service invoice. It took me 5 days and 7 phone calls to finally get it added to my service record. Lastly, I observed the apprentice trainee leaning against my vehicle and as the result of his careless behavior, scratching car’s fender ( first scratch after 11 years of ownership). More
by Betrayed Lexus owner
Employees Worked With
Amanda
July 10, 2026
Alexander was friendly, helpful and very professional during service appointment. He was very knowledgeable and explained clearly what work needed to be done and which services was not needed. Was no during service appointment. He was very knowledgeable and explained clearly what work needed to be done and which services was not needed. Was notified on the progress of the service and when it would be completed. Service was completed very quickly and throughly checked. More
by Paul
Employees Worked With
July 08, 2026
Dealership has been efficient getting me in and out and on my way.They seem to be concerned about any my issues I might have. on my way.They seem to be concerned about any my issues I might have. More
by Times
Employees Worked With
June 08, 2026
We had a very pleasant experience here! Nice atmosphere and everyone we spoke to was very friendly and cordial. It was a very smooth process. We did have to wait around for a bit before hea Nice atmosphere and everyone we spoke to was very friendly and cordial. It was a very smooth process. We did have to wait around for a bit before heading home because they were updating breaks and detailing the car. We were in from out of town and they were very understanding about us not wanting to have to drive back to get the car, so they made sure we could take it home that day. More
by B
Employees Worked With
Dimitry, Karyn
May 07, 2026
My service visit was great. Thaddeus was very personable and knowledgeable. The service was completed in the time he said it would be, which wasn’t very long. He also gave me a Thaddeus was very personable and knowledgeable. The service was completed in the time he said it would be, which wasn’t very long. He also gave me a list of future service options and it was very helpful. I love my Lexus! More
by cscolaro
Employees Worked With
Thaddeus
May 03, 2026
I had a great experience buying my car from Lexus of Ann Arbor. Working with Russell made the process easy and stress free! He took the time to walk me through all my options and answered all of my questi Arbor. Working with Russell made the process easy and stress free! He took the time to walk me through all my options and answered all of my questions. Highly recommend!! More
by roberts2685
Employees Worked With
Russell
April 06, 2026
’ve worked with Amanda multiple times for maintenance on my Lexus, and each experience has been excellent. She consistently demonstrates professionalism, deep knowledge, and transparency in her work. What my Lexus, and each experience has been excellent. She consistently demonstrates professionalism, deep knowledge, and transparency in her work. What I really appreciate most is her honesty. She only recommends necessary services for my vehicle. More
by nel
Employees Worked With
Amanda
