Lexus of Ann Arbor

bad customer service I have had the worst customer service from the service department from this dealership. The service manager lacks effective communicating and simply b I have had the worst customer service from the service department from this dealership. The service manager lacks effective communicating and simply by choice, ignores customer concerns, doesnt return calls, expresses that he will resolve concern when you do talk with him, But does absolutely NOTHING. The leasing manager, well, after lengthy conversation, he simply made it obvious that he was just not listening. More

Pushy salesman and rude manager ripped us off We went in to purchase a new Lexus. We had a beautiful very well maintained Lexus to trade in .We also had an American car. They badgered American c We went in to purchase a new Lexus. We had a beautiful very well maintained Lexus to trade in .We also had an American car. They badgered American cars to pieces then stole our trade in. The Lexus beautiful without a scratch in perfect running condition they stole as well. After we got home and figured out we got soooo ripped on our trades it was unreal. Now, when I see cars equivalent to ours in the paper for double the price. I can't look on the road at a car that looks like our trades I literally get sick to my stomach. Be careful with this dealership. The manager was called in to reinforce the rip off. My gutt told me to get up and walk out now I have beat myself up every single day for not listening. Any dealership in the country would have treated us better. The story they sold us buy Lexus your trade will be worth so much more, yeah.... Go anywhere but Ann Arbor!!!! More

didn't believe I was really looking to buy a car the sales person greeted me and took me out to see cars. when we came back in the building Kevin took over. Didn't shake my hand, hardly introduced the sales person greeted me and took me out to see cars. when we came back in the building Kevin took over. Didn't shake my hand, hardly introduced himself. I said I was looking for a car as in the ad I had seen. He sat down at the computer and started listing out plus and minus numbers. didn't make any notes as to what my payment would be in the end so I was making notes. really didn't feel he felt I was a serious buyer. I went to Meade Lexus and got the car I wanted for $700 less and a monthly payment of $20 less. This is the second time I've tired Ann Arbor and was disappointed as was my friend a month ago who also ended up at Meade. More

Lexus experience My experice with Joe at Lexus of Ann Arbor was great and unexpected. Initally, I brought my vehicle in for servicing and left with a brand new one! I My experice with Joe at Lexus of Ann Arbor was great and unexpected. Initally, I brought my vehicle in for servicing and left with a brand new one! I usually hate dealing with salesmen and getting a new car but this experience was different. He went above and beyond to get me into the vehicle I was aiming for at the right price and didn't try to go above the budget I provided like most salesmen would. Great experience, will definitely be back! More

First class, extraordinary service and sales teams! I recently purchased a certified pre owned Lexus ES 350 at Lexus of Ann Arbor, and not only do I adore the vehicle (thanks for everything Jim!!) but I I recently purchased a certified pre owned Lexus ES 350 at Lexus of Ann Arbor, and not only do I adore the vehicle (thanks for everything Jim!!) but I really actually LIKE coming to Lexus of AA to get my car serviced!!! (I know that some folks do NOT typically like going for car service). My service advisors (Duane & Derek especially!) are more than helpful and have gone out of their way to make me feel welcomed in the dealership and I always feel overwhelmingly taken care of in terms of both vehicle service and UNDERSTANDING the service performed on the vehicle. As well, the service manager (Dan) deserves A+++ ratings for providing first class / impeccable service, himself, and deserves 'props' for leading a top notch service department as a whole!!! Well done, Lexus sales & service teams!!!!!!!!! :-) More

Excellent customer service from Corey Warren Corey provided supreme service, he was patient, not pushy. I 've purchased several cars, by far he is the best salesperson I've encountered!!!! I wou Corey provided supreme service, he was patient, not pushy. I 've purchased several cars, by far he is the best salesperson I've encountered!!!! I would use him and again in the future and refer others to him as well. Great job and I am loving my second Lexus! More

Solving unusual problems We had taken this vehicle, LX 470, 2002, to several Lexus dealers in the area for intermittent non-starting problem, and each time, the work was rush We had taken this vehicle, LX 470, 2002, to several Lexus dealers in the area for intermittent non-starting problem, and each time, the work was rushed and bandaged and the probblem pessisted. We had changed spark plugs, cleaned filters, changed gas, the problem pessited. But Duane of Lexus of Ann Arbor did not give up until he found the root cause of the problem. He was patient, he communicated well with us, the technician doing the work and the lexus technical service center. Finding the root cause was his priority and it led to a simple low cost solution. It was like night and day. When I drove it after the repair, it felt as if the LX 470 has just been converted from V6 to V8. It has been more than 6 months and the vehicle drives great and the non-starting problem has not repeated. Thanks Duane! You made us love the LX 470 again, just like we did when we bought it in 2005. More

Excellent service After having our vehicles serviced by independent mechanics in recent years I decided to give the Lexus dealership a try. I had resisted this fearing After having our vehicles serviced by independent mechanics in recent years I decided to give the Lexus dealership a try. I had resisted this fearing the costs would be exorbitant. Last October I brought my Lexus into the dealership and had an excellent experience. I felt like the manager, Dan, made a sincere effort to keep the costs down while addressing the necessary issues with my vehicle. This week when my check engine light began flashing I brought the vehicle in fearing again that I would get socked with a huge bill. That was not the case. The problem was fixed for what seemed like a reasonable cost. Today we brought in our Toyota because Dunning Toyota couldn't service the vehicle until late next week. We picked up the vehicle a few hours ago - the cost was reasonable, car was cleaned inside and out, and the turn around time was about 6 hours. They made a new customer of my wife and kept an existing customer very satisfied. More

Duane Truhn best service manager ever!!!!! I drive completely out of my way to go to this dealership for anything, even an oil change. All because the customer care and service is outstanding. I drive completely out of my way to go to this dealership for anything, even an oil change. All because the customer care and service is outstanding. You get the best customer service and they care about the customers needs. If they need my car for a long period of time Duane always has a car for me to take home so I do not have to sit and wait. They will do what ever it takes to assist the customer. I have never been to a dealership/service that treats their customers with this kind of care. Best service ever!!!!!! Duane great work and thank you for always being so helpful. More

Service Visit I consistently go to this dealer for service even though it is not the closest to my home, actually a 45 minute drive. Only complaint is a skimpy refr I consistently go to this dealer for service even though it is not the closest to my home, actually a 45 minute drive. Only complaint is a skimpy refreshment center. More