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Lexus of Akron-Canton - Service Center

Akron, OH

4.7
76 Reviews

76 Reviews of Lexus of Akron-Canton - Service Center

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October 20, 2021

I had a great service experience. Everyone was very courteous and Scott went above and beyond to make sure I was taken care of. More

by Kathyennis5230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
Oct 21, 2021 -

Lexus of Akron-Canton responded

Kathy, we are thrilled that you were so well taken care of by Scott and the team! Thank you for choosing Lexus of Akron-Canton and for taking the time to leave us a review. Safe travels until we see you next!

October 20, 2021

Professional customer service and great communication. Scott and the Service Team have never disappointed. Thank you Doc Daugherty More

by ReloDoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Master Techs who replaced the Brakes, Scott Gilmore, Marty Richards, Robbie Eggeman
Oct 20, 2021 -

Lexus of Akron-Canton responded

Thanks so much for the confidence in the Lexus of Akron-Canton team! We're thrilled that Scott and the rest of our team has always taken great care of you. See you again next time you need us.

October 20, 2021

Excellent quality of repairs and service check however, I wish they would have washed the car. More

by zadb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Lexus of Akron-Canton responded

Thanks for trusting our team to take care of your car. I'm sorry to hear that you are frustrated that we did not wash your vehicle, and I will pass this feedback along to our team. If there's anything else we can do, please let us know. Best, Jon Morris - Service Manager - 330-645-4800

October 12, 2021

Stopped in without an appointment and they got me in very quickly. Scott kept me informed on the work being done and got me on my way in no time. Always friendly and helpful. More

by arnerlexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Gilmore
Oct 12, 2021 -

Lexus of Akron-Canton responded

We are thrilled that you were so well taken care of by Scott and the team! Thank you for choosing Lexus of Akron-Canton and for taking the time to leave a review. Drive safely!

October 07, 2021

Always on time, informative, accurate assessments. Always follow up on the visits for feedback. Definitely will prompt me to buy another Lexus. More

by stork836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Lexus of Akron-Canton responded

Thanks for the review of Lexus of Akron-Canton. We look forward to doing business with you in the future!

September 07, 2021

Customer service was great! They installed my Apple CarPlay for free and even washed my car. They also had a loaner ready for me when i got there More

by shalastellfox0519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore, Marty Richards, Robbie Eggeman
Sep 08, 2021 -

Lexus of Akron-Canton responded

It's our pleasure to go above and beyond for our guests at Lexus of Akron-Canton, and it means so much to us that you appreciate our efforts! Thank you for supporting our business with a wonderful review and we hope we'll have another chance to take excellent care of you soon!

August 27, 2021

Car was ready before promised it all work was completed as requested. This is a wonderful dealership. More

by Weaver.carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Aug 27, 2021 -

Lexus of Akron-Canton responded

Thanks for the wonderful review of Lexus of Akron-Canton!

August 26, 2021

Make every effort to resolve any issue that arises during scheduled appointment. More

by James Bond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Aug 26, 2021 -

Lexus of Akron-Canton responded

Your feedback is much appreciated! We are touched by your confidence in the Lexus of Akron-Canton team. Have a great day!

August 21, 2021

I took my RX350 for a front end clunking noise. I’ve been living with it because of COVID. Finally I made an appointment to be told that two techs took it for a drive and it’s operating as designed. I’ve bee More

by pamz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valet driver was very friendly. , Robbie Eggeman
Aug 23, 2021 -

Lexus of Akron-Canton responded

I am very sorry that we couldn't be of further assistance during your visit. It is important to us that you and your vehicle are well taken care of, so we would appreciate another opportunity to assist you. Please don't hesitate to reach out with any further questions or concerns. Thank you, Jon Morris - Service Manager - 330-645-4800

June 19, 2021

Tammy was and is amazing. From thé start she greeted us and was very knowledgeable about each vehicle and lead us down thé yellow brick road to success. We actually bought two cars from her!! Thank you Tam More

by Dr. Troy Looney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shab Tadayon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance person was awesome!!!, Scott Gilmore
Jun 20, 2021 -

Lexus of Akron-Canton responded

Dr. Troy - thanks for trusting us to get the job done. We're thrilled to see that Tammy was so helpful and we look forward to your next visit to Lexus of Akron-Canton!

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