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Lexus of Akron-Canton - Service Center

Akron, OH

4.7
76 Reviews
Call Service Center (330) 600-3073

76 Reviews of Lexus of Akron-Canton - Service Center

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January 13, 2023

excellent service on my Lexus automobile. New waiting area is well designed and comfortable with nice amenities More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Report | Print
Jan 13, 2023 -

Lexus of Akron-Canton responded

George, thank you for the review! We appreciate your support and hope to see you back again at Lexus of Akron-Canton. Safe travels!

January 11, 2023

Actual service on vehicle was okay (as far as I know , however, communication with service dept. and notification of completion of service and being ready for pick-up was poor. More

by bcarncross
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoko Tsutsui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Ostrowske
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Jannelle Giacomo, Robbie Eggeman, Nora Samman, Jon Martin
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Jan 12, 2023 -

Lexus of Akron-Canton responded

We are disappointed to receive this feedback, as we hold our team to a high standard of customer communication. I apologize for this experience and hope that you'll give us another opportunity to meet that standard for you. If there is anything else about your visit that you would like to discuss, please reach out to me. Thank you for sharing this feedback. We will use it to improve going forward. Thank you. Jon Morris - Service Manager - 330-645-4800

November 29, 2022

Marty and the whole team is Awesome at Lexus of Akron. Highly recommend for sales and service! Thanks and happy holidays! More

by GoBucks84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman
Report | Print
Nov 29, 2022 -

Lexus of Akron-Canton responded

We are so happy to hear that Marty and the team have earned your business! Thank you for the great review of Lexus of Akron-Canton, and we look forward to seeing you again next time!

October 27, 2022

Very pleasant people to do business with. They are making best of a bad situation while under construction. Nikolas was very thorough. Just wished they would have vacuumed the car. Used to de More

by MOUNTAINWOMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2022 -

Lexus of Akron-Canton responded

We really appreciate your feedback. Thank you for choosing Lexus of Akron-Canton and for leaving your constructive comments about the service. We hope to see you again!

October 14, 2022

Robert was very helpful and kept me informed the entire time while they had my vehicle. More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Eggeman
Report | Print
Oct 14, 2022 -

Lexus of Akron-Canton responded

Jennifer, thank you for the great review! We are thrilled to hear that Robert delivered such a successful service experience working with the Lexus of Akron-Canton team. Drive safely, and we hope to see you back!

October 01, 2022

Everyone especially Robbie is very helpful. Everyone is professional, courteous, and efficient. I would recommend them without reservation. More

by Samsoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore, Marty Richards, Robbie Eggeman
Report | Print
Oct 03, 2022 -

Lexus of Akron-Canton responded

We are happy to hear that Robbie and the team gave you a great experience! Thank you for choosing Lexus of Akron-Canton and for sharing your support on our page. Have a wonderful day!

September 16, 2022

Marty is awesome to work with. So personable. Even though the facility is under renovation construction, Marty showed me where to get comfortable! Service was great! More

by Sandiflynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Report | Print
Sep 16, 2022 -

Lexus of Akron-Canton responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Marty. Drive safely, and we hope to see you back again at Lexus of Akron-Canton!

September 16, 2022

Always prompt and everything was done in the time that they had said. Robbie is always kind and helpful More

by Bulldog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards, Robbie Eggeman, Jim Vicchiarelli
Report | Print
Sep 16, 2022 -

Lexus of Akron-Canton responded

We are over the moon to hear that Robbie and the team ensured you had a successful visit to Lexus of Akron-Canton! Thank you for the 5-stars!

September 08, 2022

The service was handled professionally and courteously even though the facility is under major renovation construction. More

by Philip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Report | Print
Sep 08, 2022 -

Lexus of Akron-Canton responded

Philip, we are elated to hear what a wonderful time you had working with our team at Lexus of Akron-Canton during your recent service visit! Thank you for the 5-stars!

August 03, 2022

Totally unexpected major engine problem that was finally resolved with the purchase of a new vehicle. More

by dana.bates17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Spacagna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Gilmore, Jannelle Giacomo
Report | Print
Aug 03, 2022 -

Lexus of Akron-Canton responded

Dana, thank you for this feedback! We are glad to hear that issue with your engine has been resolved. If there is anything more we can do to assist you or earn your five-stars, please don't hesitate to reach out. Best, Jon Morris - Service Manager - 330-645-4800

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