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Lexus of Akron-Canton - Service Center

Akron, OH

4.7
76 Reviews

76 Reviews of Lexus of Akron-Canton - Service Center

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November 20, 2023

not going to comment if 12 words are not enough than you do not need my answer More

by jlexus94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Lexus of Akron-Canton responded

Thank you for taking the time to leave Lexus of Akron-Canton a 5-star review! We appreciate all your support.

September 07, 2023

Thank you Nicolas & the wonderful Lexus Akron -Canton service team ! I love the modern dealership ! The best hot beverage menu at waitting area for service . More

by janabui
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Lexus of Akron-Canton responded

Thanks for recognizing Nicolas and the team at Lexus of Akron-Canton! Whether it's our top-notch service or our comforting waiting room amenities, we're all about customer satisfaction here. We appreciate your kind words and look forward to working with you again soon!

August 10, 2023

The service department is nothing less than spectacular! From being greeted, to being informed by the tech and notifications of services in a quick manner by the service advisor, and a clean vehicle…it’s th More

by 5-oh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norm Murray, Chris Friedhoff
Aug 11, 2023 -

Lexus of Akron-Canton responded

We're delighted to know you had such a positive experience with our service department at Lexus of Akron-Canton! Our team works hard to provide top-notch customer care and we appreciate your recognition. Safe travels in your clean vehicle, and thank you for choosing us!

June 04, 2023

Nikolas was very courteous and informative. He addressed the concerns I had with my 2019 RX350 braking system and the options that were available. I was given an estimate if I decided to bring More

by Deacon D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Lexus of Akron-Canton responded

We're grateful for your review, Deacon. It's great to know that Nikolas provided you with courteous and informative service. Drive safely in your 2019 Lexus RX350 and we hope to see you again at Lexus of Akron-Canton!

April 20, 2023

Everyone friendly and helpful. The wait was enjoyable and quick. Will keep coming here for service. More

by Judith A. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Lexus of Akron-Canton responded

These are all things we love to hear, Judith! It's an honor to have earned your confidence and we look forward to working with you again next time at Lexus of Akron-Canton. Until then!

April 07, 2023

Excellent service as usual. Thank you Nik and the entire Lexus of Akron-Canton team for quick and thorough service. Love the video explanation from the technician and the texted More

by GoBucks84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Royce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lexus of Akron-Canton responded

We're thrilled Nik and the team could welcome you back with the fantastic service you've come to expect at Lexus of Akron-Canton! It's wonderful to see that you loved our video explanation and that we could make your experience so smooth. We look forward to working with you again next time!

April 02, 2023

Shelly is great to work with and makes the process very smooth. Also the new store and amazing. More

by Sethmiracle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Lexus of Akron-Canton responded

Seth, thank you for the review! We appreciate the kind feedback about Shelly and hope to see you back again at Lexus of Akron-Canton. Safe travels!

March 25, 2023

This dealership has always been Very Friendly, also communicates well, very knowledgeable of their products. Jon always puts his customers safety first & address them with respect! This dealership is a More

by Howzhold2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards
Mar 27, 2023 -

Lexus of Akron-Canton responded

Our team is always happy to help you out! Thank you for supporting Lexus of Akron-Canton and please let Jon know if you need anything at all!

February 26, 2023

First time in for service since my purchase at the end of last summer. Impressed with the entire dealership upgrade. Felt very comfortable leaving my vehicle in the hands of experts. Took advantage of the wa More

by okmilk3475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Richards
Feb 27, 2023 -

Lexus of Akron-Canton responded

Thank you for the review! We strive to deliver a professional purchase experience, and it means a lot to hear that this was reflected in your time working with Mark, Marty, and the Lexus of Akron-Canton team. Drive safely, and we hope to see you back again down the road!

February 09, 2023

All my car purchases for years have been with this dealership and all have been pleasant and gone without a hitch. Service on the vehicles also has been excellent. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Richards
Feb 09, 2023 -

Lexus of Akron-Canton responded

Ken, we are lucky to have you as a Lexus of Akron-Canton customer! Thank you for the five stars, and we'll see you soon!

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