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Lexus of Akron-Canton - Service Center

Akron, OH

4.7
76 Reviews

76 Reviews of Lexus of Akron-Canton - Service Center

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September 12, 2024

Shelly went above and beyond the call after closing time to arrange transportation for me while my vehicle was being serviced. If it wasn’t for her I would have missed my son’s game and first touchdown. She More

by campdust
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shab Tadayon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pryce Bown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Lexus of Akron-Canton responded

We're so glad to hear that Shelly provided exceptional service and helped you make it to your son's game! The team at Lexus of Akron-Canton always strives to go the extra mile for our customers. Thanks for sharing this wonderful feedback!

August 17, 2024

Dealership nice, clean, people work friendly job quality done fast, easy check in and check out More

by Kenny531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Lexus of Akron-Canton responded

Thank you, Kenny, for stopping by to leave Lexus of Akron-Canton a wonderful review!

July 23, 2024

Josh at the Lexus Service department is an outstanding worker! I can't express my gratitude for everything he has done. He went beyond what was required. He kept me in the loop and followed up with More

by Airmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Lexus of Akron-Canton responded

Thank you for sharing your positive experience with Josh at Lexus of Akron-Canton! We're delighted to hear he went above and beyond to assist you. Your feedback is greatly appreciated, and we'll make sure upper management knows about his exceptional service.

July 14, 2024

Zerryck did a perfect job in service. Lexus of Akron-Canton truly offers outstanding customer service that consistently exceeds my expectations. Incredible people and an incredible deal More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zerryck Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Lexus of Akron-Canton responded

We're delighted to hear that Zerryck and the team at Lexus of Akron-Canton exceeded your expectations! Thank you for recognizing our commitment to outstanding customer service. We appreciate your support!

May 30, 2024

I have owned a Lexus for the past 14 years, and have always used Lexus for service. Today that changed. After scheduling a multi-day drop off with a loaner, the dealership let me drive into the facilit More

by John
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Lexus of Akron-Canton responded

John, I'm sorry to hear about the inconvenience with the loaner car. We strive for seamless service experiences and it's clear we fell short this time. I'd like to discuss this further and find a way to make it right for you. Please reach out when you can. Thank you, Jon Morris - Service Manager - 330-645-4800

April 10, 2024

Service good and good communication along the way. Valet service also good with good communication More

by jojim60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pryce
Apr 10, 2024 -

Lexus of Akron-Canton responded

Thank you for choosing Lexus of Akron-Canton for service needs! We are happy to hear that everything went smoothly from start to finish.

April 02, 2024

My first experience with service for my first Lexus. Wait time was excellent and the wait room very comfortable and accommodating. Josh answered every question and put me in a thoroughly checked out an More

by lindahartman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 02, 2024 -

Lexus of Akron-Canton responded

Linda, we're delighted to know your first service experience with us at Lexus of Akron-Canton was excellent! We'll pass along your compliments to Josh. Enjoy driving your well-serviced Lexus!

February 25, 2024

Josh Jancha, Nik Rair and the entire service team always do a terrific job servicing my Lexus RX450h. Kudos to the whole team at Lexus of Akron-Canton. Would not go ANYWHERE else to service my Lexus. Was a More

by GoBucks84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Royce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Jancha
Feb 26, 2024 -

Lexus of Akron-Canton responded

We're so glad to know that our team at Lexus of Akron-Canton has consistently provided you with excellent service! It's great to see your vehicle was serviced quickly and efficiently. Safe travels!

February 07, 2024

Lexus is a great dealership and everyone is friendly and ready to help their customers for maintenance and purchasing a vehicle. More

by Janettecincurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shab Tadayon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Feb 07, 2024 -

Lexus of Akron-Canton responded

Janette, we're delighted to know you had a great experience here at Lexus of Akron-Canton. We always aim to provide friendly and helpful service for our customers. Thanks for the positive feedback!

November 27, 2023

Great experience as always from Nik and everyone at Lexus of Akron-Canton. Would highly recommend to all family and friends! More

by MrNX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Turpin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Ponomarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruth Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kari Scherer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolas Rair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yoko Tsutsui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Royce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Tope
Nov 28, 2023 -

Lexus of Akron-Canton responded

We're so glad to know you had a great experience with Nik and our team at Lexus of Akron-Canton! Thanks for recommending us; we appreciate it!

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