Lexus Santa Monica

lexus service doug elliot made service experience smooth and easy. everyone was very friendly and accomodating, from loaner car, to check out, to car drop off, it w doug elliot made service experience smooth and easy. everyone was very friendly and accomodating, from loaner car, to check out, to car drop off, it was very efficient. More

Excellent customer service here! Very accommodating and attentive. Adriane Marmalejo is a great service rep. The tire match option is really nice. One thing this company needs to do i Very accommodating and attentive. Adriane Marmalejo is a great service rep. The tire match option is really nice. One thing this company needs to do is free service for leases for full lease. Other luxury dealers do it and I am considering a different brand of car in the future for this reason More

Great service at SM Lexus I've been having my Lexus (3rd) serviced at SM Lexus for many years. They continue to provide excellent service. John Lurch got me in and out quickl I've been having my Lexus (3rd) serviced at SM Lexus for many years. They continue to provide excellent service. John Lurch got me in and out quickly, my car back just when promised. I will continue to use Lexus SM. More

Professional and smooth sales experience We had an appointment to meet with Neal Greene to look at a few options to replace a 2009 RX 350 we'd purchased from Lexus Santa Monica. Neal was a pl We had an appointment to meet with Neal Greene to look at a few options to replace a 2009 RX 350 we'd purchased from Lexus Santa Monica. Neal was a pleasure to work with, not once putting typical car sales pressure on us. He had the two vehicles we wanted to test drive ready for us, and shared key details on the cars during the test drive. The purchase process was smooth. More

Best Service From Enrique I went in to the Lexus dealer the other day to browse a certain car, not knowing that I would walk out with a car lease under my hand. I walked into I went in to the Lexus dealer the other day to browse a certain car, not knowing that I would walk out with a car lease under my hand. I walked into the dealer and someone had me speak with Enrique Carvajal within a few minutes. From the very beginning, Enrique made me feel very comfortable. Walking into the dealer can be a bit intimidating, especially if you have never leased or bought a car before. This was my very first big purchase that I had done by myself, I didn’t know what to expect, I was told by many people to be weary of car salesman, but luckily I was placed in the right hands. I test drove a vehicle with Enrique and fell in love with the car. After the test drive, Enrique and I sat down and discussed pricing. During this time, Enrique had already stayed past his work hours and the dealership was about to close. However, he never once rushed me or became pushy. He took his time to thoroughly answer all my questions and made sure that I was comfortable with everything before I made my decision. During that process, I also had to open up a new insurance policy… Enrique helped me call a few different companies to help me get a good monthly premium. He gave me good insight on what I would need out of an insurance policy and within a matter of time, everything was good to go. Once that was set in place, he gave me a great lease deal on the vehicle. I wasn’t able to take the car home that night; I had to pick It up the next day. Unfortunately, I was going to have to uber to the dealership after work during the worst rush hour in order to pick up my car, but Enrique insisted that he bring the car to me. Enrique and one other driver drove in traffic from Santa Monica to Mid City LA just to bring me my car! All in all, his service is impeccable and he really took the time and effort to help me. It didn’t matter to him that he had to go out of his way by staying late that night and driving my car to me the next day. He really is very personable and an all around good person. If you are looking at Lexus vehicles, you must see Enrique at Lexus Santa Monica. More

a dealership you cab count on I have a 12 year old lexus with very low mileage and Sean Touhey took great care in explaining to me what I needed. I was very appreciative. I have a 12 year old lexus with very low mileage and Sean Touhey took great care in explaining to me what I needed. I was very appreciative. More

Joe Broytman Joe went above and beyond to make my experience a great one. Make sure you ask for Joe! He will take great care of you Joe went above and beyond to make my experience a great one. Make sure you ask for Joe! He will take great care of you More

Vacume Brake Failure I recently had an experience with my 2016 RX; my vehicle would not start! It seemed to be the battery; however how can a one year old car have a batte I recently had an experience with my 2016 RX; my vehicle would not start! It seemed to be the battery; however how can a one year old car have a battery failure. I tried a few more times to start the engine; it tried to start but would just crank. After a few attempts I was getting a vacuum brake failure. I called Lexus to have someone come out and assist; after being on hold for several minutes. I decided to clear the alarm and try again. This time the car started; I made a bee line for Santa Monica Lexus. Angel greeted me and he must of noticed the anxiety on my face; he immediately brought over the lead mechanic. The lead mechanic jumped in my car and of course it started right up. The look on the mechanics face said it all. His first question to me was did I know how to start my Lexus? Really! I said, just to let you know this is my 4th Lexus and being a Bio-Medical engineer I know the question asked was not meant to belittle me; however any one would have taken that question that way. I shrugged it off and told the mechanic to check out the car and let me know what he discovers. Angel was the only one that believed me; he reassured me that he would personally make sure my vehicle was diagnosed until a problem was discover. He gave ma a loner car and sent me on my way. He texted me his mobile number and told me he would send me updates. I have been taking my vehicles to Santa Monica Lexus for over 10 years. The level of service is bar none in my book. Besides the lead mechanics questioning, I have always felt welcomed. Thank you Angel you are number 1 in my book. BTW the problem was a dead battery, go figure. More

2004 Lexus GX 470 Doug Elliot is very professional while comfortably friendly at the same time. Doug as well as Tim Nelson are kinda like family as they have watched m Doug Elliot is very professional while comfortably friendly at the same time. Doug as well as Tim Nelson are kinda like family as they have watched my little girl grow up to be a 16 year old teenager ! She loves chocolate chip cookies at the Lexus service center. More

Great Service Doug Elliot was my service rep and he was great. Everything went very smoothly and he's a super guy to work with. Nice to have things work without a Doug Elliot was my service rep and he was great. Everything went very smoothly and he's a super guy to work with. Nice to have things work without a hitch. More