Lexus Santa Monica

Service January 12, 2017 I called my Service person, Douglas Elliott on Jan. 11 to schedule me for my maintenance visit. He old me to come in the next morning and would ha I called my Service person, Douglas Elliott on Jan. 11 to schedule me for my maintenance visit. He old me to come in the next morning and would have a loaner vehicle. He called me mid morning to report any problems with my car. I had a Tire sensor light that was broken. Doug contacted my Extended Warranty company to see if it was covered. He always goes out of his way to help. My car was ready on time. It is a pleasure getting my car serviced. Everyone is attentive and courteous. Merle More

excellent in and out service excellent service by taking your car in for repair while they give you a loaner so you can continue with your busy schedule, gd jb guys excellent service by taking your car in for repair while they give you a loaner so you can continue with your busy schedule, gd jb guys More

Excellent customer service The moment you drive in, the attention to customers is excellent . I brought my 2015 ES 350 for service. I received a call when my car was ready The moment you drive in, the attention to customers is excellent . I brought my 2015 ES 350 for service. I received a call when my car was ready More

A good experience with good people Dealt with Victor Jimenez, Oscar Najera and Eddie. All three were very courteous and helpful. Both of my vehicles taken care of and I'll be back in t Dealt with Victor Jimenez, Oscar Najera and Eddie. All three were very courteous and helpful. Both of my vehicles taken care of and I'll be back in the future when necessary. More

40,000 miles Service Angel Vasquez provided me with excellent service. Because of his knowledge, experience and enthiusiam made me very comfortable and welcomed!! I wil Angel Vasquez provided me with excellent service. Because of his knowledge, experience and enthiusiam made me very comfortable and welcomed!! I will recommend him greatly!! And I can't wait for my next service!! More

Great Service and Attention Ray James was very helpful and professional in all respects. He kept me fully informed regarding some suggested service matters which were found and o Ray James was very helpful and professional in all respects. He kept me fully informed regarding some suggested service matters which were found and on the status of the service being performed. He is very easy to talk to and listens well. More

Excellent service The service was excellent, my sales person Keinya Snow went out of her way to get a really good deal on my car. She provide me all the information I n The service was excellent, my sales person Keinya Snow went out of her way to get a really good deal on my car. She provide me all the information I needed, in person, by phone call and by text. The process of buying a car was smooth. Thank you! More

Worked with Chris and Ozzy in the internet department. When we arrived at the dealership we were greeted by the valet and then the greeter just inside. Very professional and they had Ozzy come right out to When we arrived at the dealership we were greeted by the valet and then the greeter just inside. Very professional and they had Ozzy come right out to the desk to help us. Everything went very smooth and we were out the door within 2 hours start to finish. Love the new RX350. Thanks to all. Jim and Rosemary More

2nd Maintenance Service and Checkup I had a very pleasant experience this time around at Lexus Service of Santa Monica. My first experience was not so great, as I had to wait 3 hours and I had a very pleasant experience this time around at Lexus Service of Santa Monica. My first experience was not so great, as I had to wait 3 hours and they lost my keys during the process. It was a mess... Not surprisingly, they never sent me any kind of survey or review about their services for that day. Most recently, I went back for my second scheduled maintenance, and on this day Angel Vasquez greeted me with a friendly and professional attitude. He was able to get my service done, tire pressure checked, and car washed in about an hour. I was definitely impressed! I haven't had any problems with my car since, and I will be coming back in the future. I just wish all the service reps were as good as he was. More

Always excellent My service is always top notch here. The guys are always extremely helpful and explain everything really well to me. Ray James was awesome taking care My service is always top notch here. The guys are always extremely helpful and explain everything really well to me. Ray James was awesome taking care of me yesterday for a big service job. I won't ever go anywhere else. More