Lexus Santa Monica

Servicing my car Carlos Palacios was great at explaining everything that my car needed and explaining thouroughly everything that was going to be done to my car. The s Carlos Palacios was great at explaining everything that my car needed and explaining thouroughly everything that was going to be done to my car. The service was completed in a timely manner and at the end of it they filled my car with gas and washed it. Only thing I would say is that the quotes I got to fix a couple things on my car were a bit expensive but other than that a good experience. Would come back here just cause I trust Carlos and his services. More

Excellent Service Everyone at the service dept., especially Alex Anaya, made it very easy to have a recall item taken care of on my car. Customer service was friendly a Everyone at the service dept., especially Alex Anaya, made it very easy to have a recall item taken care of on my car. Customer service was friendly and professional. Alex was very helpful in scheduling the loaner car to suit my needs. My car was returned to me cleaner than I left it with a full tank of gas! More

We had a great time at Lexus Santa Monica! My hubby & I had a great time recently at Lexus Santa Monica. We were about to sign up at another dealer for a different car when we decided to check My hubby & I had a great time recently at Lexus Santa Monica. We were about to sign up at another dealer for a different car when we decided to check out this dealership since I had just enjoyed a 3-year lease with a IS-250. We met Bob Lattimore at Lexus SM and he was fantastic. He got a great deal for us, I got a beautiful new IS-200T and we had a delightful time in their beautiful showroom ...all in only 3 hours. We cannot say enough about the true pros at LSM and how fabulous I feel driving my beautiful 200T. We picked a pearl color for the exterior & a light tan interior. I love it. Thanks Lexus Santa Monica!! More

18 Monrh Check From the call to make my service appointment through the drive away from the service center, my customer experience was perfection! Thank you very muc From the call to make my service appointment through the drive away from the service center, my customer experience was perfection! Thank you very much! More

Service Dept always takes care of their customers in a profe The Lexus Santa Monica Dealership and Service Dept are always prepared to take care of their clients. Great team work and always prepared to please. The Lexus Santa Monica Dealership and Service Dept are always prepared to take care of their clients. Great team work and always prepared to please. More

Great service This was my first experience at the Service Department of Lexus Santa Monica. The experience was great. Miguel Santiago greeted me warmly, explained This was my first experience at the Service Department of Lexus Santa Monica. The experience was great. Miguel Santiago greeted me warmly, explained how the process worked, and met me at the end to answer any questions and ensure I had a good experience at the Service Center. The Service group met all my needs which I appreciate very much. More

Service Review I recently had my car serviced at Lexus Santa Monica. Carlos Pelayo was my service advisor. He met me with a smile and answered all my questions in a I recently had my car serviced at Lexus Santa Monica. Carlos Pelayo was my service advisor. He met me with a smile and answered all my questions in a professional friendly manner. Carlos kept me updated and informed throughout the day. Good service with a great service advisor. More

all went smoothly and professionally the rental car was efficiently processed and it was convenient to get with little wait time the service was done in a timely manner, and other repair the rental car was efficiently processed and it was convenient to get with little wait time the service was done in a timely manner, and other repair work (due soon) was not pressured to complete at this time. More

Great! Everyone here is wonderful! Always so helpful and going the extra mile for me, not to mention, they are quick and get the job done.... Definitely will Everyone here is wonderful! Always so helpful and going the extra mile for me, not to mention, they are quick and get the job done.... Definitely will recommend them to anyone! More

Pleasant experience I had my 10000 mile service done Carlos was friendly and helpful, when I picked up my car it wasn’t clean so I had to wait for about a half hour and t I had my 10000 mile service done Carlos was friendly and helpful, when I picked up my car it wasn’t clean so I had to wait for about a half hour and that was surprising because Santa Barbara Lexus and Beverly Hills has it clean and ready when they call you to pick it up. Waiting around is the worse! More