Lexus Santa Monica

Outstanding! I brought my 2016 ES350 in for the 10,000 mile service. Miguel Santiago was my service rep and this was the first time Miguel had helped me. He is a I brought my 2016 ES350 in for the 10,000 mile service. Miguel Santiago was my service rep and this was the first time Miguel had helped me. He is a great addition to the Lexus Santa Monica team. I chose to wait for my car and he told me it would take about 90 minutes, but after one hour, he came to tell me my car was ready. Everything had been done quickly and well. Miguel answered all my questions and was incredibly knowledgeable and personable. More

So Happy! Best car experience we've ever had!! Ron Holbrook was just great with us. Cindy Conde and Max also very very nice. Thank you all. Best car experience we've ever had!! Ron Holbrook was just great with us. Cindy Conde and Max also very very nice. Thank you all. More

Fantastic Sebastian and Lamont were awesome!! Thank you for being so great. Had the easiest, most enjoyable car experience. I am a Santa Monica Lexus Lifer. :) Sebastian and Lamont were awesome!! Thank you for being so great. Had the easiest, most enjoyable car experience. I am a Santa Monica Lexus Lifer. :) More

Customer Service ! Richard has delivered an excellent customer services ! He try to help me as soon as he can to make sure that I will have my car done fast. Richard has delivered an excellent customer services ! He try to help me as soon as he can to make sure that I will have my car done fast. More

Great Service My service advisor, Chris Young, was terrific. He did a thorough job of explaining all the work to be done and kept me informed of the progress of my My service advisor, Chris Young, was terrific. He did a thorough job of explaining all the work to be done and kept me informed of the progress of my car's service. More

All was taken care of in good order and on time Richard Doherty took good care of my needs and was responsive to my questions. He looked into the possibility of discounted items and did his best to Richard Doherty took good care of my needs and was responsive to my questions. He looked into the possibility of discounted items and did his best to apply any that were available. He called to let me know about extra work needed beyond a regular service. More

JUAN CARLOS IS AMAZING! Juan Carlos in service& parts is amazing at providing exceptional customer service. If you ever need to speak with anyone hes your guy!. I have only u Juan Carlos in service& parts is amazing at providing exceptional customer service. If you ever need to speak with anyone hes your guy!. I have only used Santa monica Lexus since i bought my ct200 5 years ago. They always take care of me and geting a loaner car while my car is being serviced is a breeze! More

Easiest and best buying experience I never write reviews, but feel that based on this buying experience that I should. I was referred to Enrique Cavajal by a friend. I had received 3 di I never write reviews, but feel that based on this buying experience that I should. I was referred to Enrique Cavajal by a friend. I had received 3 different quotes from different Lexus dealerships. When I contacted Enrique I asked him the same questions as the others and asked him to give his best price. I provided all the dealerships with same information and the cars quoted were the same model and options. Enrique’s quote blew everyone else’s quotes out of the water. I asked Enrique how can his quote be so much lower and his response was “because I want to save you money and have you as a customer for life along your friends and family”. He made the process so smooth and fast. Not to mention it was on his day off. I provided all the info and on the next day when I picked up the car I literally spent an hour at the dealer. The car was washed, fueled and paperwork was ready for me. Quite honestly the best haggle free experience I’ve ever had. Enrique took the time to explain all the vehicles functions and even texted later that evening to check that we made it home ok. If you’re looking for a truly honest and caring salesman contact Enrique. More

TIM NELSON is your guy I had bad luck with a service guy at this dealership that really took me for a ride. Finding Tim is the reason I'm still going back. I had bad luck with a service guy at this dealership that really took me for a ride. Finding Tim is the reason I'm still going back. More

What a pleasure! I had a great experience buying my first-ever Lexus. Kevin presented me with the perfect car with low mileage. Simon helped with ideas to get best tra I had a great experience buying my first-ever Lexus. Kevin presented me with the perfect car with low mileage. Simon helped with ideas to get best trade-in value . Josh gave a great and thorough overview. I appreciate the friendly and professional.service! More