Lexus Santa Monica

Service Richard was very helpful and honest. I had to bring my car back because I noticed a strange noise after they had changed some parts and Richard took c Richard was very helpful and honest. I had to bring my car back because I noticed a strange noise after they had changed some parts and Richard took care of it right away. More

Best Lexus in the Los Angeles Area! My wife and I have been taking our Lexus to the Santa Monica 11th St. location for years now. They are always incredibly helpful, courteous, trustwor My wife and I have been taking our Lexus to the Santa Monica 11th St. location for years now. They are always incredibly helpful, courteous, trustworthy, and reliable. Our most recent representative, Buddy Dudnick, was awesome! We'd actually had some alternator issues with her car previously and, in order to get her car towed to the nearest Lexus Service Center, we took it to the Woodland Hills location. Without going into great detail, they were awful. They fixed one issue then created 2 more, while going as far as to showing me YouTube videos on how to fix one of the issues on my own. Buddy, on the other hand, went over everything in great detail and made sure everything was in perfect working order before I left with our car. We learned out lesson going to the Woodland Hills location and, from now on, will never going anywhere else other than the Santa Monica 11th St. Service Center. More

Extremely professional, smooth, and efficient process. The service and the rep was very professional, efficient, and straight forward. Tim, the rep, has been superb with his knowledge, experience, and no- The service and the rep was very professional, efficient, and straight forward. Tim, the rep, has been superb with his knowledge, experience, and no-nonsense approach to serve you and service you car. From initial call to make the appointment, drop off and list of required services and expected costs, to follow up call with the new findings and recommendations, and finally pick up time, the process has been very smooth and professional and pleasant. More

Great service and care at LEXUS Santa Monica Ray Lewis did a fantastic job in helping to assess my service needs. He was thorough, prompt and professional in his follow-up. He and the service tea Ray Lewis did a fantastic job in helping to assess my service needs. He was thorough, prompt and professional in his follow-up. He and the service team did a superb job on my car.. More

Great Salesperson We visited about every make of car and test drove with all sorts of salesmen. Finally we narrowed it down to a car we liked, but more importantly w We visited about every make of car and test drove with all sorts of salesmen. Finally we narrowed it down to a car we liked, but more importantly we found a sales person we loved. Mariya Matsas was by far the most thorough, respectful and knowledgeable of all that we met. She knew facts about not only the Lexus we were considering but most of the Lexus line of cars. Most impressively she was quick to point out the differences between the Lexus NX 300H and other cars we were considering. She did not treat us like a commission, but rather grown ups trying to make a big decision. Thanks Maria for being an impressive person that happens to work at a car dealership. We appreciated your respect. More

Excellent Experience at Lexus Santa Monica This is my second Lexus from Lexus Santa Monica. Neal Greene was very professional and extremely helpful with the return of our leased vehicle and pu This is my second Lexus from Lexus Santa Monica. Neal Greene was very professional and extremely helpful with the return of our leased vehicle and purchase of a new ES350 Lexus. Neal made the experience a great one that was relaxing and hassle free. He met our every need and we were delighted with the service that we received. More

Great Service I was welcomed when I came in, they took me on time. The sercive was completed on time with no issues. Would recommend them for any service you need. I was welcomed when I came in, they took me on time. The sercive was completed on time with no issues. Would recommend them for any service you need. More

Great Service Went for my forty thousand mile service. Got there early but it was ok. They where happy to see me and they remember me too. Asked if I needed a loa Went for my forty thousand mile service. Got there early but it was ok. They where happy to see me and they remember me too. Asked if I needed a loaner car which I didn't cause I all ways walk down too the pier to see the beach. In less 2 hours my car was done and washed too. Thanks guys More

Very efficient all the way As I said, Very efficient and very good service from appointment made by phone to car registration and car delivery on time as scheduled. This kind o As I said, Very efficient and very good service from appointment made by phone to car registration and car delivery on time as scheduled. This kind of service alone wants you to always stay with Lexus in the future More

First Service of Third Lease Andy was quite helpful. He handled the service with a smile and was able to expedite the entire process. He showed me to the reception area and gave Andy was quite helpful. He handled the service with a smile and was able to expedite the entire process. He showed me to the reception area and gave me a Starbuck's gift card. More