Lexus Santa Monica

Excellent Customer Service Bryan is a perfect example of excellent customer service. He continually goes above and beyond making sure his customers are satisfied, even if it com Bryan is a perfect example of excellent customer service. He continually goes above and beyond making sure his customers are satisfied, even if it compromises personal days and or time off. He is always available to help and does so with a smile. More

Excellent service Doug was a service professional with excellent communication skills who did try to up sell.He communicated service needs and ensured the work was com Doug was a service professional with excellent communication skills who did try to up sell.He communicated service needs and ensured the work was completed on time. More

Warranty repair The dealer's service writer, Oscar Najera, was just terrific! He kept me informed and the work was done when promised. The experience was the best I'v The dealer's service writer, Oscar Najera, was just terrific! He kept me informed and the work was done when promised. The experience was the best I've ever had at a New Car Dealership! More

Great service John Lurch was great. Really helpful an the communication was amazing. Ben Hodor was my salesman and he is the best in LA. Highly recommend John Lurch was great. Really helpful an the communication was amazing. Ben Hodor was my salesman and he is the best in LA. Highly recommend More

service for chrome wheel corrossion Tim Nelson and team at Lexus Santa Monica continue to do the right thing: stand behind their warranties over and over. Tim was very responsive and Tim Nelson and team at Lexus Santa Monica continue to do the right thing: stand behind their warranties over and over. Tim was very responsive and professional. They are going a long way to assuring i will continue to buy new cars from Lexus Santa Monica. More

Customer service Tim Nelson is always friendly and accommodating to me and more than helpful. I always ask for him and it has been that way for at least the last 6 yea Tim Nelson is always friendly and accommodating to me and more than helpful. I always ask for him and it has been that way for at least the last 6 years. Everyone at the dealership is polite, and very professional. I could not be more satisfied. More

Outstanding Experience Tim NELSON was outstanding! He was informative and fixed my problem with no questions asked! I was even able to get needed car info from him and a t Tim NELSON was outstanding! He was informative and fixed my problem with no questions asked! I was even able to get needed car info from him and a tech he called to deal with my long term storage issues!! Would give him 12 stars if possible!! More

Amazing I can honestly say Enrique Carvajal is the best salesperson I have met. He was extremely kind and answered all of my answers without hesitation. He ga I can honestly say Enrique Carvajal is the best salesperson I have met. He was extremely kind and answered all of my answers without hesitation. He gave the perfect deal for my Lexus RX and I doubt I would've gotten a deal like that from anyone else. If you ever go to Santa Monica Lexus, make sure you ask for Enrique. More

Excellent service Very easy to schedule over the Internet. Lexus service was Attentive, courteous and informative. There was a great waiting area. Entire staff made our Very easy to schedule over the Internet. Lexus service was Attentive, courteous and informative. There was a great waiting area. Entire staff made our service experience stress free. More

Easy to work with. These guys are class. I've purchased two cars from them in the last three years and have gotten really good deals and service. They are fair with th These guys are class. I've purchased two cars from them in the last three years and have gotten really good deals and service. They are fair with their prices and willing to work with you. Ryan Ryan did an exceptional job of making things fast and simple. He didn't pressure me like so many places do. And...and this is most important...if there is a glitch or two after you buy...they are most willing to make it right. Most don't. Thanks Ryan...and...Lexus Santa Monica. More