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Lexus San Diego

San Diego, CA

4.9
1,233 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,233 Reviews of Lexus San Diego

June 17, 2021

Lexus SD provided excellent service with attention to detail. They were fully prepared with all of my paperwork, with no hidden surprises. This was one of my best leasing experiences ever. More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadder Battah
Jun 19, 2021 -

Lexus San Diego responded

Kelly, It sounds like you had an excellent experience with us at Lexus San Diego, which makes us very happy! We are glad to learn our team's exceptional customer service skills made such a positive impression on you. We look forward to doing business with you again!

June 17, 2021

I love everybody at this dealership. Michael Cain was my service person and he was extremely accommodating and very kind. 10* Stars! they were short on loaner cars and he brought a small car out for me. I’ More

by evmanville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain, Sean Weaver
Jun 19, 2021 -

Lexus San Diego responded

We are glad to hear this. Thank you for taking the time to share how our Service Team provided you with great customer care. Thank you for choosing Lexus San Diego.

June 16, 2021

Keegan does a great job providing customer service! I buy Lexus because it has good service drop. It has made me brand loyal to Lexus. More

by Phoffman219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keegan
Jun 16, 2021 -

Lexus San Diego responded

Thank you for the kind review! We are glad to know that you have always received great customer service from us. Thank you for choosing Lexus San Diego.

Jun 10, 2022 -

Phoffman219 responded

Keegan takes good care of my vehicle. It drives better than ever!

June 15, 2021

Since day of purchase I have only serviced my car here. I always receive excellent service from Andy Armenta and Lexus service department. Definitely recommend. More

by MGomez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Armenta
Jun 16, 2021 -

Lexus San Diego responded

Thank you for the 5-stars. Lexus San Diego appreciates your business. We are delighted you have always enjoyed your experiences.

June 12, 2021

I Appreciate The Customer Service, Which Is Excellent. Christina Is Always Very Helpful By Answering All Of My Questions Which Makes Me At Peace, Thxs More

by rmajor3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina , Sean Weaver
Jun 14, 2021 -

Lexus San Diego responded

We appreciate your noticing and commenting on the excellent customer service here at Lexus San Diego. We're glad our staff have been helpful in answering all your questions.

June 12, 2021

The personnel are efficient and always welcoming, and the facility is very nice! We especially appreciate working with Michael Cain, but the others with whom we interact are always knowledgeable and helpful! More

by nancyfarnan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Jun 14, 2021 -

Lexus San Diego responded

Hi Nancy, Many thanks for giving Lexus San Diego this five-star review. We appreciate your kind words about our knowledgeable staff and beautiful facility. We look forward to seeing you again when next needed.

Jun 14, 2021 -

nancyfarnan responded

We always recommend you highly. Several years ago, we got rid of a fairly new car because the service department was awful. Since coming over to Lexus, we've been more than pleased and plan to stay with you and Lexus!

June 12, 2021

My vehicle is always serviced professionally, on time, and on budget. My service manager Michael is the best! The Service Dept takes care of me from start to finish. More

by primewestpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Jun 14, 2021 -

Lexus San Diego responded

Professional, on time, and on budget service is what we aim to deliver. Thank you for commenting on Michael's dedicated care here at Lexus San Diego.

June 11, 2021

This was our second time purchasing from Lexus San Diego, and the experience was just as good as the first time. The sales team and the finance team both were very knowledgeable and ready to get us in the ri More

by J&E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Duong
Jun 14, 2021 -

Lexus San Diego responded

You are so very welcome. Thank you for coming to Lexus San Diego for another purchase, and for complimenting Alvin and our finance team for their competence and proficiency. Congratulations on your new vehicle!

June 05, 2021

Great service once you were at the dealership. Issue was lack of communications between depts and lack of callbacks to me. After a day of waiting and phone calls part was identified and service appointment More

by LEX4ME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jun 16, 2021 -

Lexus San Diego responded

Hi, I would like to learn more about your service experience. We pride ourselves on the high-quality standards we maintain here at Lexus San Diego and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at fpierce@penskeautomotive.com? Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

June 03, 2021

My third vehicle purchased from the dealership . Knowing the same people who put my package together made a difference in my selection of dealerships. I appreciate the consistency. More

by Kingasiah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kandu Moore
Jun 04, 2021 -

Lexus San Diego responded

We're happy to learn you had such a positive buying experience here at Lexus San Diego! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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