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Lexus San Diego

San Diego, CA

4.9
1,261 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,261 Reviews of Lexus San Diego

December 17, 2021

I am extremely happy with the auto service and service reps at the Kearney Mesa Lexus!! I will continue to come back for all my auto needs. I definitely recommend the Kearney Mesa Lexus to anyone shoppi More

by Dulce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Rep Ramon in Service Dept
Dec 17, 2021 -

Lexus San Diego responded

Thank you so much for your sweet words, Dulce! We take pleasure in hearing that Linh is working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lexus San Diego.

December 17, 2021

I had great experience thanks to the professional service provided by Lili Puentes. She was very accommodating and friendly. She was very attentive to my needs regarding the needed maintenance of my vehicl More

by gamrasni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lili Puentes
Dec 17, 2021 -

Lexus San Diego responded

Thank you for the positive feedback! We were happy to help with maintenance on your vehicle and get you back on the road safely. Thank you for trusting us with your vehicle at Lexus San Diego.

December 17, 2021

Service is done correctly the first time. Advisors listen to really hear the customer’s concerns. More

by Mp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Dec 17, 2021 -

Lexus San Diego responded

Thank you for your 5 Star Review! We are very happy to hear that you were satisfied with the services performed by our Service Department. Thank you for choosing Lexus San Diego.

December 17, 2021

Michael Cain was very considerate in letting us keep the loaner car an extra day due to heavy rain making our trip to the dealership a little concerning. It’s the little things like this that creates a per More

by Bhoffman10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain - 5 stars!, Sean Weaver
Dec 17, 2021 -

Lexus San Diego responded

Hello and thank you for sharing your positive review with us. We are very pleased that you received excellent customer service and we appreciate you doing business with Lexus San Diego.

December 16, 2021

All of the team members are very friendly. They seemed to be a bit understaffed so the wait was a bit longer than expected but the cust lounge is good and everyone was very gracious about it. More

by letiacc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Dec 16, 2021 -

Lexus San Diego responded

Thank you for your business with Lexus San Diego and we are happy to learn your overall visit went well and you received great customer service.

December 09, 2021

Marco is amazing! Always so helpful.I have dealt with him for several years now and he is very professional and always eager to make sure I am happy with the service. More

by Danielle Da Rosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco
Dec 10, 2021 -

Lexus San Diego responded

Danielle, thank you for your positive feedback! Our Service Department at Lexus San Diego always aims to provide professional and quality support to assist with your maintenance needs. Your continued support is greatly appreciated, so please don't hesitate to reach out to Lexus San Diego in the future.

December 09, 2021

Very courteous and professional.Job well done and delivered in time.My advisor Mr Marco Martinez is very professional and tackles problems very nicely. More

by keechin.ang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Dec 10, 2021 -

Lexus San Diego responded

Hi there, We are happy to hear that our Service Department could get you back on the road in a timely manner. At Lexus San Diego we appreciate your business and please know that you are always welcome here.

December 04, 2021

Andy Armenta is the face of Lexus San Diego for me. He handles all my service needs like a true professional. I have the utmost confidence in his abilities. He treats me like a friend and not merely a More

by bqgodfather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenta , Sean Weaver
Dec 05, 2021 -

Lexus San Diego responded

Thank you for sharing your positive feedback and we are pleased that your visit went well and you received excellent customer service. We appreciate your continued business with Lexus San Diego.

Dec 05, 2021 -

bqgodfather responded

Lexus San Diego Service is the best! Never have they disappointed me in the past ten years!

November 25, 2021

Excellent service. The service manager was very knowledgeable and helpful. The staff in the Service Centre were very nice and helpful. More

by Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 29, 2021 -

Lexus San Diego responded

Ram, thank you for sharing your wonderful review of our Service Team here at Lexus San Diego. We are so pleased to read that your service went well and that you had a great time here.

November 24, 2021

Service was due to be completed in about 4 hours and when this was not going to be meet I was not called. I had to call the service manager several times to get my car . We were leaving the country the nex More

by Upsetdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
Nov 26, 2021 -

Lexus San Diego responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the level of communication regarding the status of your vehicle. Please send me an email at fpierce@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

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