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Lexus San Diego

San Diego, CA

4.9
1,324 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,324 Reviews of Lexus San Diego

February 26, 2023

Ramon Santiago was courteous and helpful. Service was quick. Waiting room was pleasant. I was happy. More

by Patriciajrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon
Feb 27, 2023 -

Lexus San Diego responded

We are honored to be your vehicle service and care choice. Thank you for choosing Lexus San Diego for your needs and the 5-star rating. Our Service Team appreciates your continued support and business. We welcome your feedback and are here to assist you with any additional needs.

February 26, 2023

The manager sale manager I met was not very nice to me. The technician was helping me very nice and patient. The sale man is okay. More

by Natalie
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 26, 2023 -

Natalie responded

The manager sale manager I met was not very nice to me. The technician was helping me very nice and patient. The sale man is okay.

Mar 02, 2023 -

Lexus San Diego responded

Natalie, I appreciate you taking the time to share your feedback and would like the opportunity to discuss your interactions with our Sales Team. Can you please contact me when you have a moment? Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

February 24, 2023

Krystina is very helpful and pleasant to work with. She made sure that I understood everything. More

by Hawley
Recommend Dealer
Yes
Employees Worked With
Krystina Evans
Feb 25, 2023 -

Lexus San Diego responded

Hawley, thank you for leaving us this fantastic 5-star review. We are pleased that our staff at Lexus San Diego was helpful and professional on your visit. If you need anything else, please reach out to us anytime.

February 24, 2023

My service advisor, Marco Martinez, is all about customer service. He is very personable & yet very professional in how he does his job. I’ve been a customer since 1999 and am very please ABI out how well More

by goupnin33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Feb 24, 2023 -

Lexus San Diego responded

We are excited to have you as a valued customer and receive your five-star review. Be assured that you can always expect that same level of automotive care from our Service Team, no matter what you need help with at Lexus San Diego.

February 23, 2023

This dealership has excellent service, quality sales staff, and properly trained help. I highly recommend them. More

by Pat Lewis
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Feb 24, 2023 -

Lexus San Diego responded

Hi Pat. Thank you for taking the time to leave this perfect rating and review. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us at Lexus San Diego in the future.

February 21, 2023

Initially we thought our experience was very good. ..then a few days after our purchase we learned that the Lexus service department had spent over $4000. on a repair caused by an incident that had occ More

by balinda830
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Weaver
Feb 21, 2023 -

Lexus San Diego responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the vehicle you recently purchased. Please send me an email with your preferred contact information to discuss this further. Thank you. Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

More
Feb 23, 2023 -

balinda830 responded

Please feel free to contact Michael McClellan at e-mail address mikemcc413@yahoo.com, or balinda830@yahoo.com

February 21, 2023

The scheduling process was easy and the service, top to bottom, was excellent! Highly recommend! More

by mdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Feb 22, 2023 -

Lexus San Diego responded

Hello. Thank you for taking the time to leave this perfect rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us at Lexus San Diego in the future.

February 21, 2023

Andy has been most dependable over years. Appreciate his responsiveness. Auto has almost 100k miles and runs like new. Penske is lucky to have Andy Amenta representing his company for so man More

by Sdzgt7 Rh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Amenta, Sean Weaver
Feb 23, 2023 -

Lexus San Diego responded

We are honored to be your vehicle service and care choice. Thank you for choosing Lexus San Diego for your needs and the 5-star review. Our Service Team appreciates your continued support and business. We welcome your feedback and are here to assist you with any additional needs.

February 19, 2023

Excellent service all the way around. I like the option for a loaner car, good communication and timely service. I trust that they will do a good job.mechanically as well. More

by betsybene7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 20, 2023 -

Lexus San Diego responded

Hello and thank you so much for sharing your positive review about us here at Lexus San Diego. Please don't hesitate to reach out if there's anything else our Service Team can do for you. Have a wonderful day!

February 19, 2023

Excellent service department, always take my Lexus to themf,and will continue doing this. The service advisor Leo Vazquez was attentive and knowledgeable and kept us informed about the status of our se More

by rubenrosental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Vazquez
Feb 20, 2023 -

Lexus San Diego responded

We appreciate your five-star review. We're glad to learn that you are impressed with our Service Team. Thank you so much for being one of our valued customers, and we look forward to your next visit to Lexus San Diego when needed.

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