Lexus Escondido

Best dealer sales experience ever. Steve Knox is one of the best car sales professionals I have encountered. He was patient and spent several hours with us reviewing different pre-owned Steve Knox is one of the best car sales professionals I have encountered. He was patient and spent several hours with us reviewing different pre-owned vehicles. There was never any pressure and in the end we purchased the perfect car for our needs. The dealership itself is beautifully appointed and maintained. Everyone is friendly. The only complaint was the failure of the finance person to accept our "No, we don't want the extended warranty" the first time we were asked by the salesperson. He wasn't obnoxious or over pressuring, we just had to say no 3 times. More

Great service Good offers and timely delivery. The salesperson worked hard to provide and understand what we needed and was able to locate the car that we wanted, Good offers and timely delivery. The salesperson worked hard to provide and understand what we needed and was able to locate the car that we wanted, More

Lexus purchase Kevin Phan was very courteous and professional. He is very knowledgeable and was able to answer all my questions and explain all of the features of t Kevin Phan was very courteous and professional. He is very knowledgeable and was able to answer all my questions and explain all of the features of the vehicle. More

Excellent We always have an excellent experience at Escondido Lexus and this time was no exception! Randy Knight goes out of his way to assure there is nothing We always have an excellent experience at Escondido Lexus and this time was no exception! Randy Knight goes out of his way to assure there is nothing preventing us from complete satisfaction. More

We were treated wonderfully by Sam. Great experience buying. We could not have had a better experience buying our new Lexus 350. Sam was so informed about everything with the care and shared it. We could not have had a better experience buying our new Lexus 350. Sam was so informed about everything with the care and shared it. More

Great Lexus Experience Randy Knight was a very knowledgeable, curtious and pleasant salesman. Explained things very clearly for easy understanding. When conversing with him, Randy Knight was a very knowledgeable, curtious and pleasant salesman. Explained things very clearly for easy understanding. When conversing with him, I knew then, that my wife and I were not leaving without our new RX350. Thank you for the Great Experience!! Ted & Jean Mahoney More

Lexus - Customer Service / Customer Experience Immediately after I picked up my car from a service, the car started to make a very horrible noise. It is critical to mention that no noise was presen Immediately after I picked up my car from a service, the car started to make a very horrible noise. It is critical to mention that no noise was present when I left the car. When tried to work with the dealer on fixing the issue, the dealer stated that it was an issue with the break, which, of course, was not covered by the warranty.... Based on this outcome, I opened a case with Lexus Headquarter. After a few days I was told that they needed to respect the opinion of the dealer. At this time, I learned that I really wasted my time. After doing some research, I learned that when there is an issue with the breaks and/or rotors, the issue is gradual, meaning that you don't hear a noise of metal from one sec to the other... After this experience with Lexus Escondido, I highly recommend to do some research before choosing your dealership/brand. More

Review of sales' person and other Marvin provided us with great knowledge and good service. We highly will recommend him to people we know that are looking to buy a car. The only r Marvin provided us with great knowledge and good service. We highly will recommend him to people we know that are looking to buy a car. The only reason we don't service our cars with oil changes, is because when we bring it in, there always seems to be a finding of something else the car needs. The oil changes are also not inexpensive. More

Great service. Sale consultant was knowledgeable and very easy to work with. You should prepared yourself a little and you will get your car in no time. Sale consultant was knowledgeable and very easy to work with. You should prepared yourself a little and you will get your car in no time. More

A pleasant visit It was a very pleasant experience. Crystal was cordial, patient, and knowledgeable. Getting the car we wanted was brought to Escondido Lexus in no t It was a very pleasant experience. Crystal was cordial, patient, and knowledgeable. Getting the car we wanted was brought to Escondido Lexus in no time. Overall it was awesome!!! More