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Lexus Escondido

Escondido, CA

4.5
861 Reviews

1205 Auto Park Way

Escondido, CA

92029

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861 Reviews of Lexus Escondido

April 23, 2022

The service center contacted me and kept in contact with me the whole time they had my vehicle, providing periodic updates. I am extremely satisfied with the service! More

by MS.CONTRARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
May 23, 2022 -

Lexus Escondido responded

Hello MS.CONTRARY, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and we look forward to serving you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 23, 2022

My appointment for wash was prompt. My diagnostic however not an impressive service. No read out on what tests were performed and not helpful as headlight remains off much of the time. More

by jetclaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not see name, Juan Alejo
May 23, 2022 -

Lexus Escondido responded

Hello jetclaus, Thank you for taking the time and sending us your feedback. and giving us 5 stars, we sincerely appreciate you. We look forward to serving you in the future. Have a wonderful day. Besst, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 23, 2022

I would like to thank Andrew in Finance for making the purchase of my vehicle such an easy experience. He was a very understanding, personable person and answered all of my questions to my satisfaction. More

by T Williamson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wells
May 23, 2022 -

Lexus Escondido responded

Hello T Williamson, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional, friendly and took good care of you. Congratulations and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

I paid for tire balance, but, I’m unable to turn sharply without a scraping noise. Also requested billing be emailed, still waiting. More

by wbworkman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager did not forward billing. Service did not check tires , David Alvarado
May 20, 2022 -

Lexus Escondido responded

Hi wbworkman, Please reach out to me at your convenience, it sounds like we should have your car brought back in. I would be happy to assist you with that. We can also discuss your service experience further. Speaking with you would also give me an opportunity to look into your billing and make sure your receive it. Look forward to speaking with you. Lori Smith Customer Care Manager wecare@lexusescondido.com

April 22, 2022

Karen has extensive professional knowledge and experience. She is really nice and be patiently helping me choose a car that suits my need. More

by wei liu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Omid Sarem, Karen Mackichan
May 23, 2022 -

Lexus Escondido responded

Hello wei liu, Thank you for taking the time and giving us 5 stars. and for giving us an opportunity to earn your business. Congratulations. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

Like fast good service and good deal. Love to have my third Lexus from you guys More

by DURAIDZAIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Joel Minaya
May 23, 2022 -

Lexus Escondido responded

Hello DURAIDZAIA, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you. Congratulations on your 3rd Lexus, and we look forward to be able to serve you in the future. have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

I drove from temecula even though we have a new service center. Nothing compares to Escondido!! More

by Vrmathis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alvarado
May 23, 2022 -

Lexus Escondido responded

Hello Vrmathis, Thank you for taking the time and sending us your feedback and for giving us 5 stars. We sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

From the time you step out of your vehicle the service is first class, friendly with a personal touch. I love getting a great coffee and looking at the latest car offerings in the showroom. More

by JKNISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
May 23, 2022 -

Lexus Escondido responded

hello JKNISS, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and friendly ad we look forward to be able to serve you in the future. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

Staff was extremely friendly and helpful. From Frank down to the person who gave me a loner car. More

by PATTY11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Boone, Frank Atek
May 23, 2022 -

Lexus Escondido responded

Hello PATTY11, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 22, 2022

I was having an issue with my oil filter and this Lexus Dealership diagnosed and repaired the problem quickly. I will definitely return here in the future. More

by erinacrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alvarado
May 23, 2022 -

Lexus Escondido responded

Hello erinacrews, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to serving you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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