Lexus El Cajon

Appointment set yet no vehicle I made an appointment yesterday to drop off my vehicle for an oil change. My husband is away protecting our country so then necessary for me to have I made an appointment yesterday to drop off my vehicle for an oil change. My husband is away protecting our country so then necessary for me to have a vehicle upon dropping mine off. I specifically let the person I spoke to yesterday that I would be dropping off my vehicle during my lunch hour and it would be imperative for me to get back to work timely. When I arrived upon dropping off the vehicle I was notified that it may be much longer than one hour, since there was someone before me that had been there waiting for a vehicle for more than 40 minutes. What is the point of making an appointment I asked. The technician stated that it was first come first serve. Again why them make an appointment if a vehicle would not be available, had I been made aware of this at the time I was making my appointment I would have made different arrangements. As such I was not able to leave my vehicle and my time was not only wasted due to lack of communication on their part but also had not time to then get lunch. So I wasn't able to get an oil change and lost my time for lunch. I received no alternatives or apologies from the staff. Doesn't leave me with desire to purchase another vehicle or take my car in for maintenance again. Sadly this poor service is not what we've come to expect from the name Lexus. Jacqueline Azuela More

Excellent service! Excellent customer service from check-in to pick-up of my vehicle! The staff at Lexus El Cajon kept me updated on the status of my repair and made thi Excellent customer service from check-in to pick-up of my vehicle! The staff at Lexus El Cajon kept me updated on the status of my repair and made this a hassle-free, headache-free experience. Huge thanks to my service advisor, Logan, and the technician that performed the repair on my car, Enrique! The repair on my car was performed way faster than I expected that I didn’t get to enjoy my loaner as much as I wanted, which is fine by me because I get to enjoy driving my Lexus GS350 again! More

So glad to have found them! I did not buy from them, but will be a loyal customer going forward! Jennifer is the best and my car was taken care of like it was there own. They hav I did not buy from them, but will be a loyal customer going forward! Jennifer is the best and my car was taken care of like it was there own. They have my loyalty from here on out for all my service needs on both my Lexus and I will also start taking my Toyota to them too! More

Always feel like they care about me and my car I go way out of my way (convenience-wise) to get my service in El Cajon. They treat me with respect, have a comfortable feeling around the service cen I go way out of my way (convenience-wise) to get my service in El Cajon. They treat me with respect, have a comfortable feeling around the service center and strive to ensure I am satisfied. They stand by their cars and always give me a loaner of my choice. Good people. Logan is a friendly and agreeable person to work with and customer service with Michelle and Marie are always a priority. Thanks. More

EXCELLENT JENNIFER IS ALWAYS GREAT TAKING CARE OF MY NEEDS, I CANNOT COMPLAINT. EVERYTIME I AM IN ALWAYS JENNIFER IS GREAT TO GREET ME AND LET ME GO BACK TO WOR JENNIFER IS ALWAYS GREAT TAKING CARE OF MY NEEDS, I CANNOT COMPLAINT. EVERYTIME I AM IN ALWAYS JENNIFER IS GREAT TO GREET ME AND LET ME GO BACK TO WORK WITH NO ISSUE. More

Great experience Every body at the dealership was friendly and knowledgeable. While my vehicle was being worked on, l was provided with a virtually new loaner car. I w Every body at the dealership was friendly and knowledgeable. While my vehicle was being worked on, l was provided with a virtually new loaner car. I will recommend El Cajon Lexus to everyone. More

Great, but... Car in for final 6 month service after purchase. All service went fine; Chris in Service was very friendly and courteous. However, although I specific Car in for final 6 month service after purchase. All service went fine; Chris in Service was very friendly and courteous. However, although I specifically told the person on the phone when I made my appt.. that I needed to see a Tech Rep due to issue playing songs from my phone through the car’s system. AND that that request was in the notes when I checked in, when my service was complete, there was no Tech available even though there was theoretically two Techs on the lot. I was told to wait at the Tech desk but there was no one there. Then, Chris checked for me but couldn’t find one. Then someone else asked if I had been helped, I advised them that I was waiting for a Tech rep, they checked, but told me the “only one there was with a client on the lot”. I waited 25 minutes and then they had Ian try to help me even though he wasn’t a Tech rep. Through our discussions, I and I figured out the problem after several attempts. I never did see a Tech rep - even though I specifically had made an spot. to see one when I came in for service! More

LEXUS Service is SUPER ESPECIALLY JENNIFER I TRUST THEM 🌈. Taking care of ALL MY NEEDS and those I didn’t think of Quality IS Job Number One With them I feel BLESSED TO have di I TRUST THEM 🌈. Taking care of ALL MY NEEDS and those I didn’t think of Quality IS Job Number One With them I feel BLESSED TO have discovered El Cajon LEXUS More

Excellent service Lexus of El Cajon Repair Department continues to provide excellent service. The personnel are very courteous and professional. Jennifer Carrasco has Lexus of El Cajon Repair Department continues to provide excellent service. The personnel are very courteous and professional. Jennifer Carrasco has been our service rep for a number of years and continues to provide very friendly and competent service. More

Always excellent service They go above and beyond to help their customers. They are always friendly and helpful. They always offer a car for my use if I do not wish to wait. They go above and beyond to help their customers. They are always friendly and helpful. They always offer a car for my use if I do not wish to wait. More