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Lexus El Cajon

El Cajon, CA

2.9
84 Reviews

1000 Arnele Ave

El Cajon, CA

92020

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Showing 84 reviews

May 14, 2024

My parents and I were there today to order one LS500H and two NX350H all 2025 models. We even disclosed that it has been a long journey for us to arrive to this day, and that we decided to place an order wit More

by Jaime Bernal
Purchase Time
Recommend Dealer
No
Employees Worked With
Eva Martin
May 14, 2024 -

Lexus El Cajon responded

Jaime, I'm sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we didn't meet those expectations this time around. We're always looking for ways to improve and would appreciate the opportunity to discuss this further with you if you'd like. Thank you, Patricia Arvizu - Sales Manager - 619-440-5398

March 15, 2024

Went to check a trade in vehicle and upon arrival David helped me through the purchase/ trade in process and we were able to make a quick deal that was easy, transparent and straightforward. I got a great More

by ryan.ca89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Reynoso Jr, Ronnie Witt
Mar 15, 2024 -

Lexus El Cajon responded

We're delighted to know that David and our team at Lexus El Cajon were able to assist you with your trade-in process. We strive for transparency, fairness, and efficiency in all of our deals! Thanks so much for the positive feedback - we look forward to seeing you again when it's time for a new car!

January 24, 2024

Francisco Dimas Sales Associate was very helpful for us in helping to choosing the right Lexus he explaining every detail in the car that we like (Lexus RX350) so definitely my Wife and myself Make the rig More

by rileyr98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Witt
Jan 25, 2024 -

Lexus El Cajon responded

Riley, we're delighted to know Francisco was able to assist you in finding the perfect Lexus RX 350 at Lexus El Cajon! We appreciate your recommendation and are glad that his expertise helped make your decision easier. Safe travels!

September 19, 2023

Customer experience was an 8/10 salespeople were courteous, and when I spoke with the sales manager, he was curious as well. Dealership was clean and tidy. More

by tbrush216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter
Sep 20, 2023 -

Lexus El Cajon responded

Thanks for the positive feedback! We're glad to know that you found our team courteous and our dealership clean at Lexus El Cajon. Your satisfaction is important to us, so we'll strive for a 10/10 next time!

September 15, 2023

I was told my older car (97') would go through a diagnostic to fix a sudden issue (constant chiming sound which was thought to be from a broken mechanism inside the steering module. Then I received More

by MaryannLee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Uribe
Sep 20, 2023 -

Lexus El Cajon responded

Hi Maryann, It's important that our customers feel they're receiving thorough and accurate information regarding their vehicle repairs. When you arrived for pick up and had questions, we discussed the approved labor and diagnostic time in depth. All charges were approved by you prior to any work being performed. As discussed, we would be happy to install the component at no additional charge to you if you decide to proceed with repairs. Please feel free to contact me directly if you have any other concerns or questions. Ronnie Witt - Service Manager - rwitt@lexuselcajon.com

Sep 20, 2023 -

MaryannLee responded

You guys have continued to double down on this. This behavior is just so infuriating, considering you took advantage of this heinous extreme labor charge, without even attempting to give me a slight solution to my issue. I do not believe you guys had any intention to install this part (which would be 500 extra dollars) for free. You took advantage of my parents (immigrants) who wanted their daughter's car fixed. You charged insane prices, to FIX my car, but instead I came back with my car who's condition had not changed at all. You took advantage of us. Point blank period. I will continue leaving my reviews up for everyone to know that they should go to other auto-repairs, especially those that are not controlled by a corporate. You will be left unsatisfied. I ended up going to a different auto-repair shop (a smaller, lesser known one) who was baffled by not only the price, but how the mechanics at Lexus failed to see there was an easier hack solution... to take out the fuse causing the issue which these guys did not do, and instead took out major pieces of my car and led my trunk switch in car TO NOT WORK. So, not only did he essentially remove the battery drain issue, the chime issue, and pretty much everything else, but he also charged an amazing rate. I am grateful for going to the new auto-repair, and know definitely to NEVER give Lexus dealership my business again. I hope this review goes out to anyone desperate to have their older or newer car fixed. Do not respond further. I will not change or remove any of my responses.

July 07, 2023

I faithfully took my RX 350 and I have had three of them to this dealership for over 10 years. Jennifer C. was my awesome service advisor. Once she left everything went downhill I tried on at least three oc More

by Lexus Lady
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Jul 07, 2023 -

Lexus El Cajon responded

I am sorry to read this feedback. We strive to deliver professional and efficient service, and I apologize for the lack of communication on behalf of my team. I would appreciate the chance to speak with you to see what more I can do to improve your time working with us. If you are willing to discuss this further, please feel free to reach out, as I won't be able to locate your contact information without a full name. Best, Jay Silverstein - Service Manager - 619-440-5398

Jul 07, 2023 -

Lexus Lady responded

Oh my gosh Jay, you don't know how hard I tried to get an appointment. I never got called back. I would leave messages I would speak to the receptionist. I would ask her to put me through the service so I could get an appointment. I told her my service light in my car was coming on and nothing ....I got no response. It was very odd. I probably should've reached out to you then. I just lost confidence in El Cajon Lexus I'm sorry. It's very important for your service advisors to listen to the messages and call people back or have somebody do it if they are not able to do it that day or even that week. You need to reach out to Jennifer and get her to come back to Lexus El Cajon pay her whatever She wants she's worth it. She's even better than the service advisors up in Escondido. She explained everything in detail to me and I knew if my car needed a repair it was necessary and not just xx.

Jul 10, 2023 -

Lexus El Cajon responded

Thank you for the additional feedback, but I was hoping to speak with you directly so I can get specifics in order to modify our processes, so you and other guests don't experience these communication issues moving forward. Please reach out when you have a moment. Thank you, Jay Silverstein - Service Manager - 619-440-5398

March 10, 2023

False advertisement & rude staff. Nobody ever contacted me back regarding a vehicle, I had to call them and ultimately they decided not to honor the price listed on their website as w More

by Sirjay
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
None
Mar 10, 2023 -

Lexus El Cajon responded

It's never our intention to mislead or misinform our customers, so I'm concerned to see we've given you the wrong impression. This certainly does not sound like the courteous and straightforward communication I expect from our team, and I sincerely apologize for any mix-up here. I think it's best I discuss your experience with you directly. I won't be able to locate your contact information without a full name, so please give me a call at your earliest convenience. Thank you, Christian Floyd - Sales Manager - 619-440-5398

May 09, 2022

Glenn Turner is the best Service Attendant ever. His honesty, integrity and accommodating style for our Lexus major work (timing belt) was of high caliber. We truly appreciate the military discoun More

by yao.alicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Turner
May 09, 2022 -

Lexus El Cajon responded

Thank you for leaving this review! We are glad to see that Glenn was accommodating and wonderful to work with. We appreciate your business and trust in the Lexus El Cajon team to be accommodating and helpful. See you again next time!

November 17, 2021

DO NOT PURCHASE FROM THIS DEALERSHIP. Lexus is one of the best car brands out there, but this dealership is at best, horrible at customer service, at worst they are deceitful. After agreeing on the pric More

by cloon9
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales Team
Nov 18, 2021 -

Lexus El Cajon responded

Anthony, we apologize your recent buying experience fell short of our high expectations. This is certainly not the smooth and seamless process we want to facilitate, and we will relay this feedback to our team so we can work to improve our communication and prevent similar situations down the road. We also want to get this sorted out for you however we can. Please give me a call at your convenience. I'd like to assist with your reimbursement. We will look for your contact details, as well. Thank you, Christian Floyd - Sales Manager - 619-440-5398

October 07, 2021

Bobby was very professional, the car was in excellent condition-overall the service was great. More

by richardg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Estrada
Oct 07, 2021 -

Lexus El Cajon responded

Reviews like yours really brighten our day, Richard! It's fantastic to hear that Bobby's professional care made your visit such a success. Thank you for putting your trust in the Lexus El Cajon team to assist you, and happy driving in your new vehicle!

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