Lexus El Cajon

My parents and I were there today to order one LS500H and two NX350H all 2025 models. We even disclosed that it has been a long journey for us to arrive to this day, and that we decided to place an order wit two NX350H all 2025 models. We even disclosed that it has been a long journey for us to arrive to this day, and that we decided to place an order with this dealership because our family has been buying cars with them in the past. The sales agent did not care to help us at all, she was so focused in pushing her cars in inventory, she told us that we would need to wait 2 to 3 years!! Buyers beware, they won't try to help you, they will want to sell what they want not what you want. Please know that we ended up going to Lexus Kerney mesa and we have ordered our three cars!! Marty was our salesperson at kerney mesa and he was very professional and courteous!! More

Went to check a trade in vehicle and upon arrival David helped me through the purchase/ trade in process and we were able to make a quick deal that was easy, transparent and straightforward. I got a great helped me through the purchase/ trade in process and we were able to make a quick deal that was easy, transparent and straightforward. I got a great offer on my current vehicle and made a very fair deal for my new vehicle. Will absolutely be back once it's time to purchase a new car again. Overall awesome team and great purchasing experience! More

Francisco Dimas Sales Associate was very helpful for us in helping to choosing the right Lexus he explaining every detail in the car that we like (Lexus RX350) so definitely my Wife and myself Make the rig in helping to choosing the right Lexus he explaining every detail in the car that we like (Lexus RX350) so definitely my Wife and myself Make the right decision in buying it, do to his Great experience we do recommend him. ask for him he will give you a good deal More

Customer experience was an 8/10 salespeople were courteous, and when I spoke with the sales manager, he was curious as well. Dealership was clean and tidy. courteous, and when I spoke with the sales manager, he was curious as well. Dealership was clean and tidy. More

I was told my older car (97') would go through a diagnostic to fix a sudden issue (constant chiming sound which was thought to be from a broken mechanism inside the steering module. Then I received diagnostic to fix a sudden issue (constant chiming sound which was thought to be from a broken mechanism inside the steering module. Then I received a call telling me to 'repair' the car was going to be more costly as the diagnostic pinged something on the fuse box or surrounding wires because of a leaking charge resulting in a whopping charge of 738 (initial diagnostic + labor + fix). Received another call from them saying that the mechanic has 'never seen this before' and that the problem is thought to be my fuse junction which isn't currently in manufacturing. I was given 2 options: 1. Take my car back; 2. Find the part, buy it, ship it, send it to them (likely an extra 500 for the part and possibly extra for this 'labor charge'). We decided to bring the car back, HOWEVER, they decided to charge us the full 738 when the originally promised a fix/repair, and gave such a non-answer for the issue of our car. We developed massive mistrust when it was stated that the mechanic had 'never seen this issue before' and that they 'believed it was the fuse junction.' Anybody could say something might be the problem, and coming to this place where the manager refused to understand that we paid for a repair/fix and didn't receive it + stated all this was labor charge (~530) but they put extra time into this car (We don't have proof of that in the first place?) was insanely ridiculous. We were looking for an answer and a solution and only received a maybe-answer, and yet was charged in full for the sole reason pegged as labour charge. Extremely unhappy with this service. More

I faithfully took my RX 350 and I have had three of them to this dealership for over 10 years. Jennifer C. was my awesome service advisor. Once she left everything went downhill I tried on at least three oc to this dealership for over 10 years. Jennifer C. was my awesome service advisor. Once she left everything went downhill I tried on at least three occasions to schedule my car for service and never got a call back for an appointment that would've never happened with Jennifer. When I finally did get an appointment I got no loaner car like is advertised ... you get a loaner car when you drop your car off for service. That was the very first time I experienced that I always get my car serviced at the dealer, so even though much further away, I decided I would try ESCONDIDO and they got me in right away with a loaner a much nicer place to visit and drop your car off. So now I drive about 30 miles out of my way to be treated better. I miss Jennifer C. More

False advertisement & rude staff. Nobody ever contacted me back regarding a vehicle, I had to call them and ultimately they decided not to honor the price listed on their website as w Nobody ever contacted me back regarding a vehicle, I had to call them and ultimately they decided not to honor the price listed on their website as well as listed on a third party site. They could have at least emailed me back letting me know they would not sell the car for the price they listed it on their website. I have been in contact with my attorney to discuss my legal options here. What a shame to mislead customers. More

Glenn Turner is the best Service Attendant ever. His honesty, integrity and accommodating style for our Lexus major work (timing belt) was of high caliber. We truly appreciate the military discoun His honesty, integrity and accommodating style for our Lexus major work (timing belt) was of high caliber. We truly appreciate the military discount for service and parts for our 93 year old mother. We also thank this dealership for providing a complimentary hybrid Lexus vehicle while work was done. Glenn again was most patient through out in explaining the service to be done and how to drive the new car. I recommend this dealership and Glenn for a most satisfactory experience. More

DO NOT PURCHASE FROM THIS DEALERSHIP. Lexus is one of the best car brands out there, but this dealership is at best, horrible at customer service, at worst they are deceitful. After agreeing on the pric the best car brands out there, but this dealership is at best, horrible at customer service, at worst they are deceitful. After agreeing on the price of the car, they tried to tell me that there were "after market options" that had already been added to car and that there would be an extra $2000 added to price. When I threatened to walk away, they mysteriously "waived" those prices and the agent said "well, you understand I had to try." I was then informed that I would qualify for a $2500 rebate check for buying a hybrid that I had to apply for and that they would hold a personal check of mine until the rebate was approved and then they would tear up my check and apply the rebate. Well, the rebate company approved me but stated it could only approve me for a car purchased going forward, not in retro, which was obviously not what I was informed by the dealer, and the dealer then cashed my check. I made 7, let me repeat that, 7!!!! attempts to contact the dealership and the owner and not one person returned my call. I have filed complaint with Lexus Headquarters, and even they were unable to get an answer back from the owner. Remember I did even get a phone call to say that they can't do anything for me! They can't even respect me enough to just tell me no! Please, Please, Please buy a Lexus, they are the best, but not here at the El Cajon dealership. This dealership is everything that is wrong with a dealership. More

Bobby was very professional, the car was in excellent condition-overall the service was great. condition-overall the service was great. More