Lexington Park Ford Lincoln

ABSOLUTELY the best service ever received! JASON and JP were hands down the best guys to work with! We were in and out in no time and absolutely love the car. We will for sure be back in the f JASON and JP were hands down the best guys to work with! We were in and out in no time and absolutely love the car. We will for sure be back in the future. Highly recommend them! More

i bought a car from here and not even 24 hours it broke down and i had to bring it back down and i had to bring it back More

If you ever need anything at all, go to Lexington park Ford and see Jason. HE’s the MAN! There was a few problems the last time I went in there but Jason straightened everything out and took care of us li Ford and see Jason. HE’s the MAN! There was a few problems the last time I went in there but Jason straightened everything out and took care of us like family! He’s the reason why I continue to come back and buy vehicles from them. He’s respectful, honest, down to earth guy who looks after everyone personally that walks through his doors. He’s the man to see over at Lexington park ford! I know where my business will be next time I need a vehicle. More

Staff is friendly and eager to make the customer happy. I have purchased 3 vehicles from them. Richard is AWESOME and would recommend him and Lexington Park Ford to anyone looking for the best experience in have purchased 3 vehicles from them. Richard is AWESOME and would recommend him and Lexington Park Ford to anyone looking for the best experience in buying a new or used vehicle. More

Johan Borges was awesome and deserves 5-stars but we initially got linked with a less than acceptable "finance officer". We walked out on him. Ultimately the manager and Liam made things right. I wil initially got linked with a less than acceptable "finance officer". We walked out on him. Ultimately the manager and Liam made things right. I will say again that Johan was absolutely awesome - as was Liam and the manager. Do not go to any other finance officer! More

Do not go to Lexington Park Ford Service.They didn’t Do not go to Lexington Park Ford Service. They didn’t give me the information I needed ahead of time forcing me to pay four days of a rental while Do not go to Lexington Park Ford Service. They didn’t give me the information I needed ahead of time forcing me to pay four days of a rental while they waited for a spare key to come in, killed my battery, sat around waiting on Ford Hotline to call them back for almost two weeks while I was paying for a rental, would rarely call me back when I called and forced me to sit on hold for ten minutes almost every call. Once they got a working part in they didn’t work on it immediately (as I was told they would) and had me pay for three more days of a rental car. Their way of fixing all of these things was to not charge me for the first broken replacement part and to take $100 off the top. As if that would help my $1,170 rental bill—- which they won’t reimburse any part of because my car doesn’t fit their warranty requirements even though it isn’t a warranty issue. More

The most Horrible Service and repairs ever, here's why:I The most Horrible Service and repairs ever, here's why: I brought my older Ford Ranger to Lex.Pk. Ford for an appointment on Wed, March 24, to replac The most Horrible Service and repairs ever, here's why: I brought my older Ford Ranger to Lex.Pk. Ford for an appointment on Wed, March 24, to replace the the four differential bearings, pinion seal, driveshaft u-joints and support bearing. The estimate indicated about 4-5 hours labor. I dropped the truck off Tuesday evening. The next day I had not gotten a call from Service dept. it was finished, so I came in next evening. I could see the truck was on the shop floor, not on lift, so I figured it was about ready. Went into Service dept. person said mech. was waiting to get a part, would come in Saturday to finish if necessary, and she would give me a call by COB Friday to let me know. I asked her if there was a problem since it was taking so long, she said 'he broke a bearing, and they've been very busy'. I received no call Friday, so stopped in, another Service dept. person said it was almost ready. I said I would come in Monday to pick up. Monday, March 29, I got no call, so came in. She said it was ready. Got in truck, and when I reached ~30MPH there was a terrible shaking, the steering wheel shook, I could feel it through the floor and shook the outside mirror. I came in next day and talked to the head Service Manager. He said the were "busy", the soonest he could get it in was the following Tuesday, April 6. I asked him if the mechanic didn't mark the driveshaft to keep it balanced, or what was problem? He says he thinks it's a u-joint. Next day no call or email from Service Dept. on status, as I had asked. Thurs, April 8 got call from Service Mgr., said they think driveshaft carrier bearing was bad, would try to get part that day or next day. Next day, Friday, no call from Service Dept. Monday, Apr. 12th I called in to get status, another Service mgr. said they had not received part yet. Tues., Apr.13, the head Service Mgr. said they still had problem with d/s, and were sending it too an outside shop to have it balanced. Apr. 14 and 15- no call from Service Dept. on status. Friday, Apr 16.- call from Service Dept. truck was ready. I picked it up Sat., and didn't notice a shake at lower speed, but a slight shake ~60MPH. It had been balanced, but will never be as good as the factory balance I had before. All the ujoints and carrier bearing had been replaced twice. To balance the d/s., the shop had to add a weight near the back and three weights in the front- that's a lot. The maintenance was clearly done improperly. I had asked for all old parts to be returned to me, and noticed the original carrier bearing had been pried off the d/s with a screwdriver- so forcefully that it broke a big section of metal on the other side. This is a Ford Dealership with the proper press/puller tools as well as the Ford manuals showing how to do the maintenance properly! What confidence can I have that the other repairs were done properly? 23 days passed between me dropping off car and it being ready. I am just totally, thoroughly disgusted. More

I recently had great customet experience while buying my 2020 Ford Edge. All the staff were knowledgeable and explained every detail of the vehicle as well as financing. Thank you. 2020 Ford Edge. All the staff were knowledgeable and explained every detail of the vehicle as well as financing. Thank you. More