Lewisville Volkswagen

I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

Lewisville VW posted this Toyota for sale and had all the pictures and info I need. It was a great deal as posted, all I needed was to see it in person. I responded and went there within an hour. Great deal, pictures and info I need. It was a great deal as posted, all I needed was to see it in person. I responded and went there within an hour. Great deal, Thank You! More

Great service provider. Works on all reported complaints very clearly & suggests recommendations with ease & convenience. Works on all reported complaints very clearly & suggests recommendations with ease & convenience. More

Thank you we enjoyed Jibril , very nice young man, very helpful. I am sure we will enjoy our new VW . We have had VW ‘s nbefore helpful. I am sure we will enjoy our new VW . We have had VW ‘s nbefore More

Kaba was absolutely AMAZING to work with! He listened and worked every angle for me and made sure I was satisfied and informed the entire way through this process. Kaba reached out to me imme He listened and worked every angle for me and made sure I was satisfied and informed the entire way through this process. Kaba reached out to me immediately and I never stepped foot in the dealership until it was paper signing time! Although I wasn’t completely committed to buying so quickly these guys made me an offer no one could beat and that I couldn’t pass up! The process was smooth, easy, and hassle free! Thank you Kaba and Lewisville Volkswagen for my new Taos, you guys now have my business for life! More

Excellent service. Fast and timely repairs made on my visit. Friendly knowledgeable staff. Best in Dallas Fast and timely repairs made on my visit. Friendly knowledgeable staff. Best in Dallas More

Takes little longer as I expect ! ! But services was great car was washed Thank you. ! But services was great car was washed Thank you. More

The service department advisor was easy to work with and knowledgeable. I was provided a video of all parts checked on my GTI. knowledgeable. I was provided a video of all parts checked on my GTI. More

I had to return twice to get my car working right because the technician was unable to complete their task without errors. the technician was unable to complete their task without errors. More

All issues were addressed. Service provided the video I requested. Repairs were completed when promised. Service provided the video I requested. Repairs were completed when promised. More