Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lewisville Volkswagen
Lewisville, TX
2,666 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,666 reviews
July 23, 2025
**My Frustrating Experience with Lewisville VW Leasing Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I wa Policy** I’d like to share my troubling experience with the leasing process at Lewisville Volkswagen, specifically regarding a 2023 Taos SE. I was offered what seemed like a good deal: $467 per month for a 39-month lease, including taxes. Initial Agreement: • The dealership’s catalog clearly listed blind spot monitoring as a feature on the vehicle. • Based on this, I signed the lease contract and agreed to pick up the car the following day. The Unexpected Surprise: • During the handover, I was informed that due to supply chain issues related to the Ukraine-Russia war, the blind spot monitoring feature was missing. • They offered a $450 refund as compensation and assured me that I could easily upgrade to a newer model once available. • At that point, I had little choice but to accept the vehicle. The Real Problem: Later My wife joined as secondary driver, and got to know that blind spot monitoring is essential for her safety on Texas roads which infact is not needed for me. I requested VW to retrofit the feature, but they said it was not possible and that I would need to upgrade to the 2025 Taos. The Shocking Upgrade Costs: To upgrade, I was told I’d need to pay $5,777 extra, which is the difference between: o The residual value of the leased vehicle: $24,777 o The third-party market value: approximately $19,000 • Additionally, I’d need to pay the MSRP of the new vehicle, minus some rebates (~$1,500). Unfair Treatment: (Manager's Scary Behaviour) • I’m being asked to pay for a car that I do not own and that VW is responsible for, as it’s under lease. • To justify this, the sales manager at Lewisville VW used an intimidating tone and tried to convince me that I was the owner of the vehicle—which is simply not true. Market Value Discrepancy: • The 2023 Taos SE’s market value in 2025 is around $19,000, yet VW expects customers to pay $24,777 to own it at lease-end. • This discrepancy is both unfair and misleading. Lessons Learned: 1. Don’t blindly trust sales promises—they may not reflect reality. 2. Read every lease contract term carefully before signing. You will end up paying more than the market value at lease-end. 3. You bear the depreciation risk during the lease. If you want to trade in or buy the vehicle, you have to cover the loss since you signed the contract. 4. You may not be able to trade in the vehicle freely, especially with other manufacturers. • For example, I tried to trade in the vehicle at BMW to take advantage of an offer, but BMW informed me that VW does not pay off their leases to other brands—unlike other manufacturers. If the Lewisville VW sales team had been transparent before I signed the lease, I would have never proceeded. Unfortunately, I was misled and put on the spot. Final Thoughts: This has been a very disappointing and stressful experience. I hope others can learn from it and avoid similar pitfalls More
by Naveen Reddy
July 22, 2025
From my initial online inquiry and phone call from Lee Clowers, to the ride from DFW, through completion of the sale and driving off the lot, my experience in the whole process was exemplary. This is how Clowers, to the ride from DFW, through completion of the sale and driving off the lot, my experience in the whole process was exemplary. This is how ALL car sales should be. If I could give Lee and Lewisville Volkswagen more than five stars, I would!! More
by bessslp
Employees Worked With
July 17, 2025
I've brought my previous Jetta in for service before and was so happy that I told the service manager at the time that when the time comes, I'd be back at Lewisville VW to buy ... and I did. Excellent commu was so happy that I told the service manager at the time that when the time comes, I'd be back at Lewisville VW to buy ... and I did. Excellent communication, everyone was professional and I was able to get exactly what I wanted. Thanks everyone ! More
by mspellman0
July 17, 2025
Horrible, non-responsive, kept my vehicle for over a month and couldn’t identify the main issue, only interested in adding parts that didn’t repair the problem month and couldn’t identify the main issue, only interested in adding parts that didn’t repair the problem More
by glvillanueva53
July 17, 2025
Setting up an appointment was easy, Tim was easy to work with and gave a good break down of what I needed done and how much I’d owe. Communication was great and service was pretty quick, he even made sure I with and gave a good break down of what I needed done and how much I’d owe. Communication was great and service was pretty quick, he even made sure I got a loaner while they had my car! 10/10 recommend I will be back More
by chanelrenae89
Employees Worked With
July 17, 2025
The entire experience felt streamlined and efficient. Test drives, discussions, and financing were finalized in a reasonable amount of time. Wallace was knowledgeable and attentive without pressure. Test drives, discussions, and financing were finalized in a reasonable amount of time. Wallace was knowledgeable and attentive without pressure. More
by ElantraNFan
Employees Worked With
Other Employees :
Wallace Gauthier
July 16, 2025
Liam and the service department were prompt, communicative, accommodating and did great work on my vehicle. communicative, accommodating and did great work on my vehicle. More
by Kgleason81
July 16, 2025
Lewisville VW got it right! I was extremely satisfied with my experience with the entire members of the team. Guillermo really showed up for me, listened to my needs, and execut I was extremely satisfied with my experience with the entire members of the team. Guillermo really showed up for me, listened to my needs, and executed the deal. Thank you VW Lewisville! More
by nic caldwell
July 15, 2025
The entire Team at Lewisville VW always goes above and beyond. Thank you again specifically to Melissa, Michael, and Hussain for all your help with our VW last week! beyond. Thank you again specifically to Melissa, Michael, and Hussain for all your help with our VW last week! More
by Jgibson795
July 12, 2025
Thanks Lewisville Volkswagen for taking great care of my VW Beetle! Melissa Ortiz is a great Sevice Advisor. Knowledgeable, friendly, and helpful. Thanks to Joey, my Service Tech. for help on my most rec VW Beetle! Melissa Ortiz is a great Sevice Advisor. Knowledgeable, friendly, and helpful. Thanks to Joey, my Service Tech. for help on my most recent visit. Great work everyone. More
by Netdragon1
