Lewis Chrysler Dodge Jeep Ram

After being treated poorly by a competitor, my wife and I came to Lewis Auto Group in Fayetteville to look at a Ram 1500 Classic Tradesman. David came by to assist us. He was extremely helpful without being came to Lewis Auto Group in Fayetteville to look at a Ram 1500 Classic Tradesman. David came by to assist us. He was extremely helpful without being pushy. And he had the overall attitude of wanting to help us make an education decision rather than "sell" us something at all cost, which was so refreshing. Everyone we interacted with was extremely helpful and in no way pushy. Back in the finance office, Steve was knowledgeable and in no way pushy as well. He was only interested in helping make the best informed decision long-term. I am so happy I decided to do business with them. This is how car buying should be. Thank you for giving me a great deal on my new truck! More

Service at Lewis is much better than at Mclardy Daniels Jeep. I will be using them again. Jeep. I will be using them again. More

My son goes to the University up in Fayetteville. His Jeep Grand Cherokee had quite a few issues. Although it took a while to get done, Mike, the service advisor at the Jeep store, did a solid job of His Jeep Grand Cherokee had quite a few issues. Although it took a while to get done, Mike, the service advisor at the Jeep store, did a solid job of updating me when necessary. I did have an extended warranty that paid them for most items. The bill was an minimal when it was all said and done. I would recommend Mike as your service advisor if you need to go get your Jeep worked on. He’s a good trustworthy young man. More

Stay clear of this place!! I’ve worked many years in the auto industry not very long ago at all, and these guys are just NOT IT!!! My sales experience with Scott M. started out as a very friendly one. I a auto industry not very long ago at all, and these guys are just NOT IT!!! My sales experience with Scott M. started out as a very friendly one. I asked many questions and got responses almost immediately, and he sounded very genuine. I specified I wanted to make sure everything was functioning well on the vehicle and there were no service lights on; the answers were ‘yes it’s great and no service lights!’ I was very happy when Toby the finance manager called and said he got me approved. I do have a low score and not a lot of collateral history, I imagine that the banks liked the $8,000 down payment, less loan to value they have to lend on. I asked an average of payments, short term, and a few other finance questions before driving TWO HOURS with my 4 children from Tulsa. Fast forward after my arrival: Everything seemed to be going very smooth. Then after I get into the infinity that was so nice - CHECK ENGINE SERVICE SOON - And on top of that, the A/C was blowing hot!! Okay, let’s drive, maybe that can get fixed. Vehicle shakes on the highway, okay it’s a used car, let’s see how they can help. So Scott brought me into see Toby (finance manager) to talk about the service issues that I was lied to about. Well, imagine this, it was the good ol’ “we don’t service ‘em so we can keep ‘em cheap”. Sure, okay. Great. Well, show me the contract. He shows me a basic 4 square type paper that about blows me out, I go outside, Scott the salesman aims to save his deal, we go back inside and I ask to see a sales manager or someone else. He brings me back to Toby again, disregarding what I asked. So I asked to see the CONTRACT again. Toby tells me he had to add on $4,000 (from the agreed price of $16,995 to $20,995) to the price of the vehicle for bank fees, which is ILLEGAL. He also told me I had warranty and GAP. Ok, I’ll take the service warranty, but I don’t want GAP, I’m putting 8 grand down… He tells me “he had to put it in to get the deal done with the bank” which is also ILLEGAL! Those are optional services, you are never obligated to buy them! I told him numerous times, I used to be an F&I Manager, I know the legalities and compliance laws. So basically, I drove 2 hours there to have been lied to about the condition and functionality of the vehicle, and I was also lied to about the financing and price as well! I was buying a vehicle for $17,000 putting $8,000 down, I should have been financing close to $11,000 (add in tire fee and doc fee, yes) but I should not have been financing anywhere near $17,000 after it was all said and done (and no tax and tag not included in this). OH! And might I mention this “bank fee” Toby added onto the sales price, ‘the dealer wasn’t going to get any of that money’. Come on guys! Do better!! I hope that the GM or GSM sees this and realizes they blew a buyer out due to greediness and lies. Sure, make your money, but don’t lie to get more. Such a disappointment. P.S. I also paid for insurance like they needed me to have, so now I’m fighting that. More

Excellent service and quality. Very helpful and friendly. Would recommend to anyone. Had a problem with the AC and no one else could find the problem. The mechanic stuck with it until he found and fixed the Would recommend to anyone. Had a problem with the AC and no one else could find the problem. The mechanic stuck with it until he found and fixed the problem. More

Very busy Service Dept. Excellent service! A+ Recalls on my RAM, are always done by this company. I always get fast and excellent service! Will return when I need repair or get A Recall Notice. Recalls on my RAM, are always done by this company. I always get fast and excellent service! Will return when I need repair or get A Recall Notice. More

Great experience! I was just looking around at the different dealerships and was greatly impressed with the service and pricing that I received at your dealership. I wa I was just looking around at the different dealerships and was greatly impressed with the service and pricing that I received at your dealership. I was very impressed and satisfied with the service that Christian, John,and Steve displayed during my visit that I bought the Jeep Wrangler they showed and offered me. Greatly impressed! More

Darrell knows Customer Service!! From the beginning of the experience to the end Darrell in Service was extremely helpful and very attentive to our needs. Darrell Jamison is a Top Per From the beginning of the experience to the end Darrell in Service was extremely helpful and very attentive to our needs. Darrell Jamison is a Top Performer! More

Sweet service There was a recall on my Jeep. Jared was very helpful getting me in contact with Darrel who took care of my car and got me transportation while they h There was a recall on my Jeep. Jared was very helpful getting me in contact with Darrel who took care of my car and got me transportation while they had it. They fixed the issue and changed my oil and updated everything that needed it, including my clock which I had not changed after the fall back. Everyone was very good to me . More