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Lester Glenn Subaru - Service Center
Toms River, NJ
1,199 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,199 Reviews of Lester Glenn Subaru - Service Center
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September 12, 2024
The experience was an efficient one. Someone in service called me to remind me I needed an appointment. Someone greeted me when I dropped off my car. A service tech called me up to the s Someone in service called me to remind me I needed an appointment. Someone greeted me when I dropped off my car. A service tech called me up to the service counter and texted me, which is great if you don't hear them speak out loud. They wrote up the service order and explained the charges according to the options I chose. More
by EMERLAN
Verified CustomerEmployees Worked With
September 12, 2024
I have been a Lester Glenn customer almost 15 years. Nichole is usually always the one that helps me but the last couple of times I had Keith, and Kathy. Everyone is always always wonderful and most imp Nichole is usually always the one that helps me but the last couple of times I had Keith, and Kathy. Everyone is always always wonderful and most important. I trust them with my car and to service my car. More
by N_KELLEHER
September 12, 2024
Amazing dealership! I have been with Lester Glenn for 24 years and with their Subaru dealership since 2009. Great people. I have been with Lester Glenn for 24 years and with their Subaru dealership since 2009. Great people. More
by JAMES.LONGMUIR
Employees Worked With
September 12, 2024
I purchased my 2024 Outback a month ago. Everyone at the dealership is friendly and helpful. Everyone at the dealership is friendly and helpful. More
by DEBIBAKER1961
September 11, 2024
I had no problems or complaints. Wait time was ok and people were all very nice Wait time was ok and people were all very nice More
by PAT.A.SCHENK
Employees Worked With
September 11, 2024
The service representative was excellent. Because my previous experience when purchasing my car was so poor, I did not intend to buy my next car at Lester Glenn. This most recent experience w Because my previous experience when purchasing my car was so poor, I did not intend to buy my next car at Lester Glenn. This most recent experience was so much better. More
by JOYCEN1950
Employees Worked With
September 11, 2024
First thing when I got to pick up the courtesy vehicle and drop off my vehicle for a recall, Kathy was very upset that I came in at close to 4 o’clock because I suppose she was going home although she act and drop off my vehicle for a recall, Kathy was very upset that I came in at close to 4 o’clock because I suppose she was going home although she acted nice. She was slamming things clearly irritated that we were there even though I told Frank that I worked till 330 and wouldn’t be able to pick up my vehicle till then. I assumed all the paperwork would be ready knowing that I was coming in so I wouldn’t tie her up. I was told my vehicle would be ready in 24 hours. No updates saying it wasn’t ready or it would be ready as I arrive to pick up my vehicle,I was informed by Kathy that the Wi-Fi had gone down and I was unable to get my vehicle , this was a great inconvenience for me as I had to pick up my husband from work early so I would be able to pick up my vehicle and still get him from work on time. I should’ve had updates. I was told that there was no comparable vehicle for me to , use as a courtesy car and I was instructed that I would have to gas up the vehicle upon returning it I think since there is no Solterra to use as a courtesy vehicle asking me to fill up the gas should’ve been waived. Also, this isn’t my first run-in with Kathy. I’ve been in there previously for maintenance on my vehicle and counted her using the F word a few times with her coworkers, she is very unprofessional in my opinion. More
by Hyundaigirl
Employees Worked With
September 11, 2024
Courteous, professional, prompt. Let me know exactly what they would be doing with my car and asked if I would like additional attention given to a particular item. Let me know exactly what they would be doing with my car and asked if I would like additional attention given to a particular item. More
by ALICEAT17
Employees Worked With
September 11, 2024
Cathy was a pleasure to deal with. Lester Glenn is lucky to have her she is a great asset to your company!! Lester Glenn is lucky to have her she is a great asset to your company!! More
by LRWISE1937
Employees Worked With
September 11, 2024
The service by Cathy is the best. She works with us in every way. She is the reason we stay. She works with us in every way. She is the reason we stay. More
by BVANVLI
Employees Worked With
