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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,483 Reviews
Call Service Center (732) 966-9220

1,483 Reviews of Lester Glenn Subaru - Service Center

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January 16, 2025

I had an electrical system problem on my 2019 Outback. Kathy was so very helpful, and she made sure that work was done as soon as possible, and that it was completely covered More

by TOGUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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Jan 16, 2025 -

Lester Glenn Subaru responded

Hi TOGUNZ, Thanks for sharing your experience! We're happy to hear that Kathy was so helpful in getting your Outback's electrical system issue handled quickly and efficiently! It's great that she made sure everything was covered and that you felt well taken care of. We appreciate your trust in us and look forward to assisting you in the future! Happy Driving, The Lester Glenn Subaru Team

January 16, 2025

I needed a passenger side mirror, the mirror price was reasonable, but if I wanted painted to match my car, The paint job was $200.00. That is not reasonable.. More

by JJBATE0617
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Lester Glenn Subaru responded

Hi JJBATE0617, Thanks for sharing your experience with us! We have shared your review with our management team and we're glad to hear that Bert was able to work with you! To clarify, our collision center has standard charges that are applied when completing jobs like these. We understand that pricing is important, and we're happy that we could come to a resolution that worked for you. We appreciate your understanding and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 16, 2025

Always a pleasure to get my car serviced at Lester Glenn Subaru. Staff is wonderful, service is quick, and they have really good coffee! I always ask for Ekaterina when I come in for a service visit. She More

by NANRIV54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Lester Glenn Subaru responded

Hi NANRIV54, Thanks for sharing your great experience with us! We’re thrilled to hear that Ekaterina continues to make your service visits smooth and enjoyable. Her dedication to providing clear explanations and great customer care really sets the tone for a positive experience. We're also glad you enjoy the coffee – it's the little things that make a difference! We look forward to seeing you again for your next visit! Happy Driving, The Lester Glenn Subaru Team

January 15, 2025

Both the salesman Mark and Nicole in service did a great job and the experience was greatly More

by MDE0314@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bellotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Hefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Lester Glenn Subaru responded

Hey MDE0314, Thanks for sharing your experience! We're glad to hear that Mark and Nicole provided great service and made your visit a positive one. We appreciate your support and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 15, 2025

Awesome people efficient. Maybe a bit slow but everyone is terrific, helpful and ready to help More

by Catherine Nemick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Markou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Jones-Rulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Lester Glenn Subaru responded

Hey Catherine, Thanks for sharing your experience! We're glad to hear that our team was terrific, helpful, and ready to assist you every step of the way. We always aim to provide efficient service, and we appreciate your patience. Your feedback means a lot, and we’re grateful for the opportunity to serve you! Happy Driving, The Lester Glenn Subaru Team

January 15, 2025

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by DC4USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Jan 15, 2025 -

Lester Glenn Subaru responded

Hi DC4USA, Thanks for your review! We’re so glad you had a positive experience with us. If there's anything more we can do to make your future visits even better, don’t hesitate to reach out. We look forward to serving you again soon! Happy Driving, The Lester Glenn Subaru Team

January 14, 2025

Nicole is knowledgeable, professional and kind. She understands that I know nothing about cars or engines. More

by LINGAR0910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Lester Glenn Subaru responded

Hi Lingar0910, Thanks for sharing your experience with Nicole! We're so glad to hear that she was able to make you feel comfortable and confident, even with little knowledge about cars! Her professionalism and kindness are definitely qualities we value in our team, and we're happy she could assist you with your needs. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 14, 2025

Details put into my vehicle profile were inaccurate. I will return to have the matter rectified. More

by JCAST384
Recommend Dealer
No
Employees Worked With
Nicole Damiano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Lester Glenn Subaru responded

Hi JCAST384, Thanks for sharing your experience with us! We understand your frustration regarding the oil level comment on the service invoice. We have shared your review with our management team. After speaking with our service manager Bert, we're glad to hear that he addressed the issue and made the necessary updates to your vehicle's file to reflect your service history with outside facilities. We're pleased that the service we performed resolved the low oil light concern, and we're happy that you were satisfied with Nicole's assistance! If you have any further questions or need anything else, don't hesitate to reach out. We appreciate your understanding and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

January 14, 2025

Keith Conroy was very helpful and explained the services in detail, the followed up with me throughout the process. He is both professional and personable. More

by gk4181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Lester Glenn Subaru responded

Hi gk4181, Thanks for sharing your experience! We’re glad to hear that Keith provided such helpful and thorough service. We’re proud to have him on our team, and it’s great to know he was able to guide you through the process with professionalism and care! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

January 14, 2025

Kathy Ottmer is the consummate professional. She is an excellent representative for Lester Glen and the Subaru brand. She is the reason I have continued to return to Lester Glenn Subaru since 20 More

by Dawnyfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan the meticulous maintenance technician , Kathy Ottmer
Report | Print
Jan 15, 2025 -

Lester Glenn Subaru responded

Hi Dawnyfly, Thanks for sharing your experience! We’re thrilled to hear that Kathy has consistently provided you with excellent service over the years. Her dedication to making each visit special is truly what makes her such a valued member of our team. We’re so grateful for your continued trust in us and for choosing us since 2001! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

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