Les Stumpf Ford

I hesitate to generalize because I know that there are some sincerely incredible people that work at this company, but we have had very few service-related visits that have gone well at Les Stumpf Ford. some sincerely incredible people that work at this company, but we have had very few service-related visits that have gone well at Les Stumpf Ford. Story time: Recently, as in the last 8 months, our car went in for service at Bergstrom and they replaced all but two spark plugs because they said that it was the reason for the lurching and hesitation of our 2018 Ford EcoSport. Fast forward to last week when my car refused to start. Against our better judgment, we had it towed to Les Stumpf (because we didn't want to send it back to Bergstrom because the tow was on our dime). And who knows, maybe the other time was a fluke, right? It was taken there last wednesday. It took the service department 5 days just to look* at it. Okay, it's busy, you might be understaffed. Fine. *And by look at it, I mean hook it up to a machine that tells you what's wrong with your car. Not actual maintenance experience as in troubleshooting mechanically. I mean, who does THAT anymore? Evidently what was revealed was that the issue was the spark plugs. My husband came down there personally yesterday in order to contest the finding, stating that we had JUST had the spark plugs replaced within the last 8 months and that maybe there's a underlying issue that we're missing. They didn't listen. His input was dismissed. They went through with it convinced that this is the right thing to do. We trusted it. We picked up our car to the tune of $340. Spark plugs, $125 hr labor costs, and an automatic $150 every time that they plug the car into a computer that tells them what's wrong with it. (They only did that last part once.) I get in my car and the service department told us that we could go right across the street to the Les Stumpf Ford used car lot where there was a car wash for us to take the car through. My husband headed home, because, I've got my newly repaired car, right? While in the car wash, my car freaks out and dies. There is a car behind me so I'm in panic mode trying to figure out how I'm going to get my car out of this car wash. I see a Les Stumpf employee walking past the car wash so I roll my window down to get his attention and to yell for him that I'm going to need some help getting out of the car wash (I got soaked doing this with some unknown chemicals 🫠.) During which time he just stands there and looks at me while I am trying to get my car started frantically, and only remarked at the fact that I was a "little too far over on one side". Okay...not everybody can read the room, I get it.🤷🏼‍♀️ My car starts just long enough to get about 15 ft outside of the car wash exit. I call Les Stumpf to let them know that they're going to need to come over across the street to help me figure out what's going on with my car that I just picked up 12 minutes ago. They send a shuttle and a technician. In the end I think it just ended up having to get towed back to the service department. So there I sat waiting to hear what the story was going to be on my car. No story, they're going to "try to fit it in between all of their other jobs". I decided since the last time my car was in there they didn't even look at it for a 5 days, I should probably just get shuttled home, and so I did. This message is not about bitterness or rage or frustration (but make no mistake there was definitely some frustration being felt) this message is about accountability. Accountability for calling yourself a service department but not really listening to your customers and offering the service that's truly needed. If this was the first time we've had a poor experience at Les Stumpf Ford, I wouldn't even think twice about it. Things happen. I get that. But when they happen at an organization repeatedly and there is no accountability, no sense of justice for the customer, I'm not sure what else needs to be said or done. The fact that there is an abysmal three stars for your service department should say it all. More

This past June I called to have front brakes replaced because they were grinding. I was told they could not do brakes because they couldn’t get 4 bolts they are required to replace on brake jobs. So I as because they were grinding. I was told they could not do brakes because they couldn’t get 4 bolts they are required to replace on brake jobs. So I asked when they could do them and was told they have know idea. I took it to garage in Neenah and they were replaced with the correct bolts. In October I had a drive shaft replaced. Done on time. After I drove it home there was a vibration or shimmy I can feel in the driver seat. I called and talked to the service advisor and service manager. I was told that” it’s an old truck.” 2011 with 58,000 miles. Neither one of them suggested I bring the truck back so they could take another look at it because we just replaced the driveshaft. I’m going to have the tires rebalanced/mounted and start there. More

Les Stumpf ford is a super great dealership. Kelly S. is so helpful with any questions or concerns. If you don't know where to take your car for an estimate or to be fixed, this is the place! Kelly S. is so helpful with any questions or concerns. If you don't know where to take your car for an estimate or to be fixed, this is the place! Kelly always does everything he can to accommodate you. Thank you for all the help and advice you have given us. If anyone asks us for a referral for a place to get their car fixed, we always tell them Les Stumpf Ford. More

My Daughter took in her 2020 fusion for tire warranty, the tire was covered under a service agreement with Ford motor company , they totally tried to take advantage of her cause she’s a 19 year old female the tire was covered under a service agreement with Ford motor company , they totally tried to take advantage of her cause she’s a 19 year old female and sell her 4 tires for $900 on a vehicle with under 20,000 miles. Ridiculous way to do business. Avoid this place at your cost. You’ve been warned. More

I can't even give them 1 star as the service was so bad. .. they had our truck for 6 weeks, ordered the wrong part 2 times installed said part both times. The said part was the lead frame... it was for the w .. they had our truck for 6 weeks, ordered the wrong part 2 times installed said part both times. The said part was the lead frame... it was for the wrong year! Then they tried to say it was valve assembly for the transmission. When 6 different people gave us different stories, we knew then to just get our truck out of there and paid the towing charge to have it fixed elsewhere. The other garage took less than a day to figure out the problem. It was the lead frame! They put in for 2011-newer. Our truck is 2010. Now with the correct one in, we have our truck back! 1 day at a garage that knows how to diagnose! Stumpf Ford had to call FORD 3 times and have an engineer out to try figuring out why it still would not start... 6 weeks later! So, long story short... don't have Stumpf Ford fix your vehicle as they were hoping for us to give in and buy a different vehicle instead when our truck just got a new engine in just prior to all of this. This place is only ideal for oil changes and tire rotations... not for other service work! They don't call you back as they said they would or even after a day or two. We had to do all the communicating. More

I ordered a Ford Escape back in April and received it at the end of June. The new car came as expected with the only big downside being the low quality tires which I expect to replace within 30k miles but the end of June. The new car came as expected with the only big downside being the low quality tires which I expect to replace within 30k miles but that is a Ford issue, not a dealer issue and is common with new Fords. My review will focus on how I was treated by the dealer. First off, I asked about X-Plan Pricing which I qualify for, both at time of ordering and pickup, Les Stumpf said that Ford itself was not currently running the program either time because of vehicle shortages. After attaining the car, I actually contacted Ford and other local dealers and found out that the program was indeed active and that other dealers in the local area were honoring it. Shame on the dealer for lying to me and my fault for not asking more questions ahead of time, though I thought I could trust a local dealer to tell me the truth. My biggest concern with Les Stumpf was regarding my trade in. I asked multiple employees how the trade in value is calculated ahead of time and was told that it would be comparable to kbb.com. I was fine with that and looked up the prices on kbb multiple times and even took screenshots the night before picking up the car of the different ranges based on condition. My trade in was low miles and in great condition with tires that were almost brand new that I had cost me $1000 with the only flaw really being a scuff on the side. I expected that they would initially offer me a value in the “Good” Range based on kbb which would have been fine with me. Instead they offered me an offer that was below the low range price of a “Fair” Valued car. Needless to say that I was highly insulted by such a lowball offer. Maybe it was a negotiating tactic, but still highly insulting. For reference, Fair on kbb stands for “Requires some mechanical repairs” while Good means “Has some repairable cosmetic defects and is free of major mechanical problems”. At a minimum my trade in was “Good” if not “Very Good”. I then questioned the manager why the offer was so low and the main reason I was given is that they are having issues selling similar cars and are selling them at a loss. Frankly, in this market, no car is selling at a loss, especially used cars which are priced higher than new cars. To confirm this not only did I call the Used Car lot of Les Stumpf but I also checked with other dealers and no one is selling used cars at a loss. In fact, the Use Car lot of Les Stumpf told me that it would be crazy to do this as they need to make a profit. I hate being lied to, to my face. They did bring the offer up to the “Good” value range but still lower than I expect it was worth. Because it was at closing time and we wanted the new car, I accepted their “final offer”. Also to note, another review also mentioned that they were told to use kbb pricing so I am not the first to be told that. The day after we picked up our new car, the customer satisfaction representative called me and I expressed my concerns and was told that the manager would give me a call back. I have not gotten a call for over a week now… Take my review into consideration if you plan to deal with them, honestly the people that worked there were always friendly and I got the car I expected, but in the end I was insulted, lied to multiple times, taken advantage of, and missed out on further savings. The reason I ordered from this dealer is that they actually had that model in stock to test drive originally and I figured it wouldn’t matter which dealer I ordered from since I should get the same deals from all dealers or so I thought. More

Les Stumpf Ford is not only fantastic oil changes right on time you don't wait long and if you do wait you get to talk to the manager on time you don't wait long and if you do wait you get to talk to the manager More

We have purchased multiple vehicles from here, and will continue to do so. From sales, to finance, every experience has been amazing. continue to do so. From sales, to finance, every experience has been amazing. More

Kelly and Floyd are the best, friendly, they work well together. always a good experience at les stumpf ford. Have had several Fords and love them. together. always a good experience at les stumpf ford. Have had several Fords and love them. More

Unfortunately, my car buying experience with Les Stumpf Ford was not a positive one. It took Les Stumpf 3 different times to have the paperwork signed correctly and 2 different times to eventually pay off Ford was not a positive one. It took Les Stumpf 3 different times to have the paperwork signed correctly and 2 different times to eventually pay off my previous loan correctly. During one of those times that we came back to sign the paperwork, the business manager we were working with failed to set our expectations by not informing us that he was out of the office on vacation after confirming in an email he would see us that day. He also didn’t give us instructions what paperwork was needed to be signed and who to talk with. Our sale representative was decent to start but when asked to look into what they could do to help fix my steering wheel, he failed to get back to me in an appropriate amount of time and didn’t do so until I emailed him. I purchased a 2018 F150 and after having it a week the steering wheel developed a wear spot and didn’t feel the same as when we had test drove it. When speaking with the Used Car Sales Manager about replacing my steering wheel and to try to salvage a positive client experience even after everything that happened, I was told he shouldn’t have to buy my satisfaction and offered me nothing in return. It ended up being one of the worst purchasing experience I’ve ever gone through. I will never recommend Les Stumpf Ford to anyone in the future. More