Les Stanford Buick GMC

Very professional team, work done in the time promised everytime I go in for service. This is my favorite location so far! everytime I go in for service. This is my favorite location so far! More

This dealership is amazing, quite a distance for me to go , but worth it for quality of service, prompt and complete! Not to mention the charming, delightful reception, TAMMY! , but worth it for quality of service, prompt and complete! Not to mention the charming, delightful reception, TAMMY! More

If it was possible will be 0 star rating , Called and txt Bdc department for a vehicle on stock waited an hour and half to get a respond from the sales person Tri Dao but no respond at all , called 6 differe Bdc department for a vehicle on stock waited an hour and half to get a respond from the sales person Tri Dao but no respond at all , called 6 different times to speak to a manager 6 DIFFERENT TIMES and only thing I got was a voicemail . Receptionist stated they are too busy to answer the phone right now and they will call me later ,10 am in the morning and all ur 13 sales ppl are busy including 5 mgr in the facility ???? Ur business must be booming with this kind of xxxxty customer service , I was not under impression that I have to call and beg the dealership to sell me a car , Very unprofessional 0⭐️ More

Great service and salesperson Lavert Poole was excellent. Provided exceptional customer service support and made sure I was well informed and exceeded my expectations. Provided exceptional customer service support and made sure I was well informed and exceeded my expectations. More

They didn’t perform the services they said they did, they are LIARS! They didn’t rotate the tires, or fix the flat tire (had to take it elsewhere and pay for that), and they didn’t check the air conditioner are LIARS! They didn’t rotate the tires, or fix the flat tire (had to take it elsewhere and pay for that), and they didn’t check the air conditioner issue. When I called them to tell them they didn’t perform the services they said they did, nobody ever returned any of my numerous calls and messages that I left over the course of 5 days. Worst customer service ever from the service team to the service manager since nobody ever called me back to remedy this. They will cheat you by telling you they performed services on your vehicle, when in reality, they don’t! More

People are very professional and the facility is top notch and they sell great products notch and they sell great products More

Quick, effective and polite treats everyone with respect and very time conscious. Keep you informed and very time conscious. Keep you informed More

Took my car in for a basic routine oil change and tire rotation stated to the technician that my engine light is on my dashboard. Could you please take a look at that. Picked up my car the engine light is rotation stated to the technician that my engine light is on my dashboard. Could you please take a look at that. Picked up my car the engine light is still on my dashboard saying check engine light and then I also have a low tire light on as well. Which I don’t understand when they did a multi point check car system. Send an email to Dan Hack who is the service manager at Les Stanford Buick GMC in Ferndale Michigan. have not received any response yet for the situation. This is horrible customer service. I will not be coming back there again. More

Everything went smooth. The representative was really kind precise and professional. The wait for the all service was reasonable The representative was really kind precise and professional. The wait for the all service was reasonable More

John was very professional and a great turnaround, I was there less than an hour. there less than an hour. More