Leith Acura of Cary

I have experienced one of the worst interactions I have had in a long time. I must have misunderstood my service advisor Kylea D. when she told me "not to worry" about the state inspection during my Friday had in a long time. I must have misunderstood my service advisor Kylea D. when she told me "not to worry" about the state inspection during my Friday evening appointment. After not hearing back, I called her directly and right away Kylea D. told ME I was "being rude for insinuating she did not call me back bc she was short staffed”. When I tried to focus on my concern which was to clarify how I missed my state inspection being denied she became heated, defensive and extremely unpleasant very quickly. NO ONE should be mistreated because they are asking questions to clarify the situation. When I pressed her for answers to my windshield and state inspection questions she told me I would hear from her manager Adrian and before hanging up on me made a threatening comment! She has been working at Leith Acura for years and is much too experienced to react this way. I am hurt and shocked that I would be spoken to like this after all my years coming to Leith Acura. I tried to contact the service manager Adrian directly by phone and when unable to I went to the service center. While I was waiting in the hallway Kylea came out form the back and asked me “what are you doing at my place of work causing a scene” - I told her i was coming to my service center to get info on why i was declined a state inspection and to report my customer service experience. She then told me to "get away from her booth." I moved down the hallway and after waiting some time for Adrian I was approached and told "Adrian is too busy to see me bc of something that happened last week." I told Michael I was uncomfortable leaving after the experience I had and wanted to speak to Adrian's boss and Michael told me he also was unavailable to see me. SO I have now had my time wasted, mistreated and completely embarrassed in ACURA service center and left with no way of telling my experience. I left unsure of what to do about getting my car inspected and confused all around at how I should now feel. Acura service is a department and a place of service. How uncomfortable I now feel thinking about returning in the future. I can't believe Acura would ignore such a terrible customer experience. Information update - Should I have been denied an inspection for my 100% clear windshield? I called the manufacturer of the UV film and the territory manager was confused as to why the mechanic would be declining my inspection and wonders if they need better training and continuing education on products available to consumers. UV filters are healthy and supported by the American Cancer Society. If Acura or Leith Acura specifically does not want to complete state inspections then do not offer them. I am happy to take my business elsewhere which will include leasing elsewhere and having them serviced from some one who can answer questions with out getting hostile. More

The process at Leith Acura was very smooth, no hassle. And straight forward. Katherine was great. And straight forward. Katherine was great. More

Catherine was great! Seemed to really care about giving me the best experience possible. Was patient with my questions and very knowledgeable. Seemed to really care about giving me the best experience possible. Was patient with my questions and very knowledgeable. More

This dealership was professional, clean, helpful, and respectful. I can not say enough good words about this dealership. I would recommend it to anyone! Kerry Leeburn was a pleasure to work with. He did respectful. I can not say enough good words about this dealership. I would recommend it to anyone! Kerry Leeburn was a pleasure to work with. He did not look at my age, financial status, or anything else and he treated my family and i with respect and he truly cared and wanted me to get my dream car. Kerry helped me every step of the way and was always a call or text away with any questions I had. I adore my car and I thoroughly enjoyed dealing with Kerry and Leith Acura of Cary. More

Douglas was great to work with. He listened carefully to our needs and worked with us to find exactly what we wanted. He is laid back and easy to talk to, not the pushy salesman typ He listened carefully to our needs and worked with us to find exactly what we wanted. He is laid back and easy to talk to, not the pushy salesman type that I’ve come to dread dealing with when buying a new car. I would highly recommend Douglas and hope to work with him again in the future! More

The layout was good. The facility is very clean and organized. The staff are friendly and very knowledgeable. Everyone treated me like a person instead of a dollar amount The facility is very clean and organized. The staff are friendly and very knowledgeable. Everyone treated me like a person instead of a dollar amount. Douglas is a great salesman. He’s down to earth, honest, sincere and attentive. My next car I will be doing business with Douglas Hodges. Two thumbs way up! More

We really enjoyed our experience with Kerry Leeburn and Leith Acura. Kerry made the process very easy and fun. We love our new MDX A Spec!!! Leith Acura. Kerry made the process very easy and fun. We love our new MDX A Spec!!! More

Friendly, clean with polite sales people who are there to actually listen and provide help for you actually listen and provide help for you More

Douglas is awesome! He was very attentive to what I wanted and when something became available, he called me! He is not a pushy salesman and keeps the customer’s best in He was very attentive to what I wanted and when something became available, he called me! He is not a pushy salesman and keeps the customer’s best interest at heart! I will refer him to anyone in the market for a car! More

Douglas was hastle free throughout the whole buying process. Would go to him again for sure. process. Would go to him again for sure. More