Leith Acura of Cary

Beautiful Building that Smells like a SEWER. Came in to buy an RDX when I was greeted by a foul smell. It is unreal that a luxury dealership would allow this to continue. The salesman that appr Came in to buy an RDX when I was greeted by a foul smell. It is unreal that a luxury dealership would allow this to continue. The salesman that approached me, believe his name was Erik tried to assure me that it was temporary and part of new construction issues. Unfortunately, the smell was to toxic for me and probably unhealthy for everyone exposed to it so we are on our way to another dealership. Ownership should be more mindful to their customer and their staff by providing a healthier environment. Do hope the issue is corrected. More

2nd Great Experience We recently purchased our 2nd Acura from Corey at the Auto Park Leith Acura. I asked to work with Corey once again based on our previous experience. We recently purchased our 2nd Acura from Corey at the Auto Park Leith Acura. I asked to work with Corey once again based on our previous experience. This car buying experience only confirmed that Corey is knowledgeable, honest, customer service oriented and truly cares about the consumer. I had a particular MDX in mind and he knew the car immediately. Corey walked me through the history and options on the car with great attention to detail. When we picked up the car, Corey was kind enough to allow my children to watch his iPad while we finished the necessary paperwork. He then spent extra time after closing walking me through setting up the car based on his experience and my preferences. More

DeLila is WONDERFUL. We were greeted by DeLila immediately, who was the most pleasant person I have ever encountered in a car dealership (not exaggerating). From the test We were greeted by DeLila immediately, who was the most pleasant person I have ever encountered in a car dealership (not exaggerating). From the test drive, to the negotiations, to taking care of the final steps of the sale, she made the process so pleasant (as pleasant as car-buying can be). Highly, highly recommend seeing DeLila! More

Excellent dealership and leasing experience I recently leased a 2018 TLX from Leith Acura. I have leased several cars previously from Leith Acura, so that I was already very familiar with their I recently leased a 2018 TLX from Leith Acura. I have leased several cars previously from Leith Acura, so that I was already very familiar with their high-quality service and competitive pricing. As always, the personnel at Leith Acura were courteous, friendly, and knowledgeable. They know their product, answered all my questions, and did not pressure me. My salesperson, Kai Hardaway, was outstanding. Kai is extremely knowledgeable, attentive, honest, and works very hard to make sure that the customer has a great car-buying experience. More

Awesome Customer Service Brad was a excellent salesman. He was very detailed oriented on helping pick our Acura TXL Adnace. We will always buy our vehicles from Bad with Leith Brad was a excellent salesman. He was very detailed oriented on helping pick our Acura TXL Adnace. We will always buy our vehicles from Bad with Leith Acura. More

Quality Review I went to Leith Acura with the intention of buying a 2008 Acura MDX w/ Tech/Ent package for $14950. It didn't take long before I was greeted by Kevin I went to Leith Acura with the intention of buying a 2008 Acura MDX w/ Tech/Ent package for $14950. It didn't take long before I was greeted by Kevin and not long after ~5 min I was test driving the SUV. After a quick test drive, went back inside and started working the numbers, and as everyone know - this process takes time: from $16,xxx out the door, I informed I couldn't so I counter offered and they of-course did too- not shocked, we found a median at $15,5XX out the door - do the math, I didn't gain much as they only really went down by a few $$$ - which was fine because I wanted to do business with Acura per my previous ownership. Hours later I drive away with my new "used" MDX. So why 2 stars? Keep reading: 1 * for Kevin and Don who helped me all through the process of getting this car. They had technical difficulties and my Credit Union also had technical difficulties, so what could have been just an hours work - turned into a few hours. In at 9AM out at around noon-ish. 1/2 * for the value of the vehicle based on age and mileage and condition from normal wear. 1/2 * for the cleanliness and friendliness of the staff even while there's chaos in the building from the remodeling that's taking place - honestly, constructions like such should be taking off-hours because it is a hazard/liability to the employees and customers!!! Here's the -3 *'s and the reasons: - 1 * for presentation of the vehicle. When I picked up the MDX after returning from my bank with the check, the car wasn't detailed. They might have briefly "rinsed" the exterior but the interior wasn't clean at all. I had crumbs in the cup holders and trash in the floor boards. Why didn't I asked them to clean it? because I expected it to be! and I'm already late for other engagements.... I did spend an hour of my own time detailing the car when I reached home at 9PM the same day. - 2 *'s for quality of the vehicle. Of course, as a customer who doesn't have keen eyes/expertise in automotive, a 10-15 min drive doesn't show everything about a vehicle. The MDX sounded good the 15 minutes during test drive, but that's the extent of that. After taking ownership of it and driving for 80+ miles the same day, concerns about reliability started to surface.... Below are some issues I encountered immediately after taking ownership of the MDX: Problem 1: Droning noise, thinking Luxury shouldn't - the MDX should be quiet and smooth, this is an exception to that. The MDX had significant droning noise that could cause headache's after long exposure. The noise is noticeable whether it is idle or while driving: Problem 2: Start-up hesitation, this MDX suffers from startup hesitation especially after turning it off and within 10 seconds turning it on again. Perhaps needs a tune-up, but I was informed this was done - maybe new plugs? Problem 3: Incorrect RPM needle readouts, when cruising at a steady speed, the RPM need gets stuck at 1500 and applying slight pressure to the accelerator to increase speed doesn't reflect on the RPM gauge until you slam the pedal to make the car aware that there's a change in the speed of the vehicle. Maybe failing torque converter? I feel the need to write this review due to couple of reasons: 1. Tracking and make sure that dealer is aware of this issue and improve their process/procedures/etc. 2. Make other potential customers aware of practices/and caveats when visiting this dealership. 3. Finally, I need the dealer to be known that this review will be updated based on how this issue is handled. More

Very good buying experience We leased a new 2018 RDX at Leith Acura, with Kai Hardaway as our sales person. Kai did a wonderful job assisting us and made us extremely comfortabl We leased a new 2018 RDX at Leith Acura, with Kai Hardaway as our sales person. Kai did a wonderful job assisting us and made us extremely comfortable throughout the process. The newly remodeled dealership is lovely, More

Great experience Kai was a knowledgeable, low pressure, courteous and helpful sales representative. We enjoyed our experience with Kai he was patient and allowed us t Kai was a knowledgeable, low pressure, courteous and helpful sales representative. We enjoyed our experience with Kai he was patient and allowed us to move through our process at our own pace. I am in love with my Acura MDX and so glad I purchased form Kai. More

Great car buying experience Ian was fantastic. Transaction done over the phone. Arrived at dealership everything went smoothly! Car and price were exactly as quoted. Very pleasa Ian was fantastic. Transaction done over the phone. Arrived at dealership everything went smoothly! Car and price were exactly as quoted. Very pleasant experience will recommend More

Informative and personable Kai was friendly, personable, asked questions to help me pick the right car for me. He was very knowledgeable about every function of the car I was in Kai was friendly, personable, asked questions to help me pick the right car for me. He was very knowledgeable about every function of the car I was interested in.. He took his time with us and listened to our concerns. More