Legacy Westbank Buick GMC

Very pleasant just disappointed the extended warranty I took out and pay so much for didn't cover the sensor took out and pay so much for didn't cover the sensor More

The service was performed efficiently and everyone was courteous I said what I had to say courteous I said what I had to say More

Service was typical of dealerships. However Clarissa was patient and got my son exactly what he came to get. However Clarissa was patient and got my son exactly what he came to get. More

She went beyond the call of duty to make sure I was taken care of because of employees like that you will always have my continued business care of because of employees like that you will always have my continued business More

The salesperson who helped me was excellent as well as Mr Clark They both were very patient kind and made sure I got the deal that I wanted and needed thank you Clark They both were very patient kind and made sure I got the deal that I wanted and needed thank you More

I bought a 2017 Chevy Equinox about a year and a half ago but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remai but never received the license plates. Despite temporary plates, I had to return the vehicle because the dealership didn't obtain the titles. I remained patient throughout the process. The dealership replaced it with a 2021 model, but I've encountered numerous issues with it. Legacy Buick Harvey acquired the car from a sister dealership and sold it to me. Recently, I brought the 2021 Equinox in for repairs on 2/14 but got it back on 2/23 without the issues being fixed. To my surprise, the car broke down again on 2/26. When I asked for a loaner car due to lack of transportation, initially, I was refused until I spoke with Patrick, the maintenance manager. I finally got a promise for a loaner. However, when I went to pick it up on 2/27, I was unexpectedly asked for my credit card and insurance info, which wasn't communicated earlier. Frustrated, I didn't have the necessary information and felt misled. The communication with the staff has been extremely poor, with many responses of "I don't know" and "there's nothing I can do for you." I am deeply disappointed and appalled by the lack of care and empathy shown, especially given the significant amount I paid for repairs that were not properly completed. More

Claudia was extremely helpful from my first call to the end. On-site rental was great too. end. On-site rental was great too. More

They were able to change my oil quickly on a Saturday. That is very helpful since I'm unable to go during the week due to work. That is very helpful since I'm unable to go during the week due to work. More

I love this dealership! They are very personal!! All of the staff are very friendly! They are very personal!! All of the staff are very friendly! More

The customer service as well S overall treatment is always GREAT! This was my first time meeting Vincent and he's was spectacular, knowledgeable, very helpful, and most of all kind. always GREAT! This was my first time meeting Vincent and he's was spectacular, knowledgeable, very helpful, and most of all kind. More