Legacy GMC

Nick was the salesman I dealt with. He was professional, courteous, and prompt. Answered all my questions and was very knowledgeable. He was professional, courteous, and prompt. Answered all my questions and was very knowledgeable. More

Purchased a 2023 Sierra 2500 AT4. Great Sales Staff. Legacy had the exact Truck I was looking for. Great Sales Staff. Legacy had the exact Truck I was looking for. More

Sold a unsafe to drive truck to my little sister that has chunks of frame cut out. It's ILLEGAL to sell a vehicle with frame damage without disclosing it to the buyer! Spoke to the Sales GM today and he said chunks of frame cut out. It's ILLEGAL to sell a vehicle with frame damage without disclosing it to the buyer! Spoke to the Sales GM today and he said that they can sell vehicles with frame damage and they do not have to disclose it to buyer. So buyer beware! The are selling unsafe vehicles. More

On 11/3/2021, I went to Legacy GMC in Slidell with a pre-approval through my bank wanting to purchase a 2021 GMC AT4. I met and spoke with Bruce the sales person who I explained I’ve been wanting to buy pre-approval through my bank wanting to purchase a 2021 GMC AT4. I met and spoke with Bruce the sales person who I explained I’ve been wanting to buy an AT4 for the last year but they were unavailable and really wanted to purchase one from Legacy because I really enjoy the customer service I receive from Mitch in the service department. I also, explained to Mr. Bruce, I would be trading in my 2019 GMC SLT with 52k miles. I brought with me a letter from Ross Downing offering me $45,750 for my trade. Which was sight unseen. My truck is in mint condition. (Pictured). After test driving the AT4 with Bruce’s assistance. We sat down to work the numbers and Legacy offered me $41,000 which I knew I was not going to get $45k but I had the truck appraised the day before at Dodge in Slidell and they offered $42,500 and again had the truck appraised at Chevrolet who also offered $42,500. I explained to Bruce this was the 3rd time in the last 6 years I’ve been to Legacy and had issues with getting fair market value for my trade-in then left and purchased other vehicles with no hassle while getting fair market value for my trade including my 2019 GMC Sierra SLT. I asked if they would give me $42,500 which is fair. Bruce stated, let me go talk to our manager Damin. Once Bruce returned he said, “We are all in at 41k”. I left and thought about it and decided I would just take the 41k instead of driving to Hammond or the West Bank. So, I called my bank for an exact payoff on my truck then texted Bruce the payoff number. I immediately called Bruce who had an attitude from the beginning and I said go ahead and do the paperwork that I will accept the 41k on the truck. Bruce replies, “I need a buyer’s agreement to be brought to your bank (which is in Baton Rouge and it’s 4:45pm) and a check from your bank for the truck. It’s late in the day so, I don’t think you will have time to go today. You will need to go first thing in the morning. Oh and we don’t hold vehicles while this is being done so, if someone comes to buy it we will sell it”. I was confused as this has never been the process when purchasing a vehicle to have to bring paperwork to the bank for signatures but I don’t know what their process is and the fact while this is being done we will sell the truck if possible (WoW). I have aftermarket rims and tires on my truck. I still have the original rims and tires with less than 100 miles on them. I told Bruce I would be putting my factory rims and tires back on at which time, he said I will need to check with Damin the manager if it would affect the trade in value. At this point, I’m over Bruce’s unprofessionalism and asked who the head supervisor there was and he said Damin, I’ll have him give you a call to which i agreed. I have never been treated so badly while trying to buy a NEW vehicle. The manager Damin calls me with an attitude also telling me they would have to take $1000 off the trade in value, if I removed the wheels and tires. I asked for the proper spelling of his name at which time, he became even ruder. Damin proceeds to tell me I’m the one being getting worked up because they don’t want to give $42,500 for my trade. I told him I called to accept the 41K and he and Bruce are making this an issue. I have never in my life been to a place of business who displayed the amount of unprofessionalism and lack of customer service while attempting to spend a lot of money. I have had better customer service at fast food restaurants. I will never attempt to buy anything from this place again nor will I be bring my vehicle to be serviced there anymore. More

Purchased a 2020 Buick Enclave Avenir, that was new in July 2021. Was a fairly quick and professional purchase. However, i drove about an hour and half and confirmed prior to driving that the vehicle wo July 2021. Was a fairly quick and professional purchase. However, i drove about an hour and half and confirmed prior to driving that the vehicle would qualify for all new rebates and the 0% for 72 for the price that was offered on cars.com. Charles the sales rep i was initially dealing with told me it would. However, after arriving and working on the figures was told that because it was a 2020 it would not. I would recommend to anyone to ensure you speak with a manager prior to driving any distance to get there. I still got an ok deal, but I'm my opinion the dealership should have taken something off the price to make up for the misinformation their sales rep provided. More

During safety recall work on passenger side airbag side they destroyed by dashboard. They will not replace it and will attempt a repair. My dash has major cracks and does not fit properly. they destroyed by dashboard. They will not replace it and will attempt a repair. My dash has major cracks and does not fit properly. More

I have had two dealings with this dealership - both were terrible customer service. If they treat other customers like me they will go the way of Bohn gmc Both times I had a hard time talking to someone w terrible customer service. If they treat other customers like me they will go the way of Bohn gmc Both times I had a hard time talking to someone who could resolve my problems. And when I did speak to a representative they apologized and admitted the wrong. Not one time did I hear ok we did wrong but now what can we do to earn your business. I live 3 miles from this dealership but I will travel across the river in traffic to get the maintenance and warranty work at another dealer. I trade my autos before the factory warranty is expired . I have purchased 4 Sierras and 3 Acadias in the last 8 years. Legacy lost a good loyal Gmc customer !! Elwood Mefferd More