Legacy GMC

Everyone was pleasant and easy to work with. Had plenty of options available and we're willing to explore whatever I asked about. Had plenty of options available and we're willing to explore whatever I asked about. More

Geno sales person absolutely made deal so ez! Call two days prior to sale. Thank You Very much Finance dept Made it simple and quick. Tech that showed us the truck that said no pics. Call two days prior to sale. Thank You Very much Finance dept Made it simple and quick. Tech that showed us the truck that said no pics. You were AWESOME!! Stepped up far beyond expectations He deserves a RAISE! More

Terrible and I need my money back please I didn't purchase a vehicle because the on we were interested in got sold because we were able to make it to the dealer. But yet was not informed when we got purchase a vehicle because the on we were interested in got sold because we were able to make it to the dealer. But yet was not informed when we got there they tried to put us in different vehicle so we decided to go somewhere else and in the meantime my $500 was not refunded back to my card More

Sales folks are great. The finance department is a joke and tried to screw me on interest rates they also miscalculated sales tax which is something I have no way to make s The finance department is a joke and tried to screw me on interest rates they also miscalculated sales tax which is something I have no way to make sure they do their job right. Bottom line terrible terrible experience. More

The overall process was smooth. We knew exactly what we were going there to see and test drive. The facility was nice and clean, and the sales team we dealt with were great, and the We knew exactly what we were going there to see and test drive. The facility was nice and clean, and the sales team we dealt with were great, and the financial team as well. More

Feedback Regarding My Experience Purchasing a GMC Sierra 2500HD Denali Ultimate VIN: 1GT49XEY7RF120516 Stock: 25G1073A Model: TK20743 I wanted to share my experience in hopes that it helps improve the c 2500HD Denali Ultimate VIN: 1GT49XEY7RF120516 Stock: 25G1073A Model: TK20743 I wanted to share my experience in hopes that it helps improve the customer experience for future buyers. I drove approximately two hours to Legacy GMC to view a white GMC Sierra 2500HD Denali Ultimate after communicating with salesperson Chris. Before making the trip, I was told the truck would be ready for viewing upon my arrival out front. Unfortunately, when I arrived, the truck was not pulled up front as promised, and my guest and I waited approximately 20 to 30 minutes before anyone acknowledged us. During that time, it felt as though several employees were watching us rather than assisting us. As two customers who had traveled a considerable distance, we were left feeling unwelcome instead of valued. Once Chris finally greeted us, another employee accompanied us on the test drive. As soon as the truck was started, a message appeared indicating that the engine oil service was due. When I brought this to Chris's attention, he explained that it was because the truck had been sitting. When I asked how long it had been sitting, he was unable to answer and said he would need to ask the sales manager. As we continued inspecting the truck, we found several concerns that were inconsistent with a premium vehicle at this price point: The grille paint was peeling. There were paint or detailing compound stains and noticeable marks on the leather seats. The truck bed showed visible rust. The tires appeared to need replacement. There were numerous cosmetic scratches and scuffs throughout the vehicle. Because of the truck's condition, I asked whether it had previously been used as. Again, Chris was unable to answer and said he would need to speak with the sales manager. I also requested a pre-sale inspection report. I was informed that no pre-inspection had been completed despite the truck having been on the market for an extended period. I later learned the vehicle had reportedly been listed for approximately 400 days. While the CARFAX reflected the maintenance history, it did not reflect the current cosmetic condition of the truck that I observed in person. Neither the videos that were sent over to view before traveling here. When we discussed pricing, I wasn't asking for an unreasonable discount. I simply believed the truck's condition warranted some consideration. Rather than discussing my concerns or working toward a solution, I was told the sales manager was busy and that Chris would get back with me the following day. As of today, I have not received that follow-up. I understand dealerships have pricing policies, and I respect that. My disappointment wasn't simply about the price; it was about the overall experience. I made a significant trip because I was genuinely interested in purchasing this truck. Instead, I left feeling that my time, concerns, and business were not valued. I hope this feedback is received in the spirit it is intended. I truly wanted to purchase this truck, but customer service, preparation, and transparency are just as important as the vehicle itself. Unfortunately, my experience at Legacy GMC did not meet the level of professionalism I expected from a dealership representing a premium brand. More

Fair Chris is more worried about a sale than anything else, Randy really came through for us and the service supervisor Mitch is amazing else, Randy really came through for us and the service supervisor Mitch is amazing More

Vehicle was misrepresented, options listed on site was not on vehicle. Understood they were. Have tried to contact sales/general manager and never received a call back. Will now contact appropriate state not on vehicle. Understood they were. Have tried to contact sales/general manager and never received a call back. Will now contact appropriate state office in the state of Louisiana More

Easy no stress environment I was very impressed with the Alyssa knowledge and ability to answer any questions. Michael was very helpful with the finance department. Alyssa knowledge and ability to answer any questions. Michael was very helpful with the finance department. More

Legacy GMC was by far the easiest and best experience I’ve ever had in a dealership. Chris showed me all the options for trucks and suvs that my wife and I were interested in and was super knowledgeable I’ve ever had in a dealership. Chris showed me all the options for trucks and suvs that my wife and I were interested in and was super knowledgeable on all of them. My wife’s car was totaled and he worked to get us the best deal possible. He truly cared about our situation and I will 100% be purchasing a car from them the next time we need one. More