Legacy Ford

Had a dead 2020 XLT ranger in my garage. Had AAA tow as it would not jump. Alan Vigil Ford (where I purchased) is having issues. No loaners or rental available. Two week wait minimum, if not a simple fix. it would not jump. Alan Vigil Ford (where I purchased) is having issues. No loaners or rental available. Two week wait minimum, if not a simple fix. This is my only vehicle so with the holiday approaching I called Legacy. Better customer service skills. 1 week max wait. Fortunately it was just a bad battery. Sammy was awesome. Very thorough and informative. They sent Jim to deliver my truck in two days. Though I did have to take him back to the dealership he was a nice conversationalist. Very pleased. I hope this battery lasts. More

I would NOT recommend Legacy Ford, McDonough to my worst enemy. This dealership is highly unprofessional, from the management on down to the service department. I purchased a 2021 Ford Mustang Mach-E in Sep enemy. This dealership is highly unprofessional, from the management on down to the service department. I purchased a 2021 Ford Mustang Mach-E in September of 2021. The dealership actually found my vehicle in Texas and it was shipped here, however, I am definitely paying for it now. My salesman, Mr. Rollins was very well-mannered and respectful but he didn’t seem to know what he was doing. However, he had to do a lot of checking with the dealership's manager, Mr. Jackson, who constantly reminded me that he was doing me a favor for finding the vehicle but he made lots of money off of me and that sale. During the process of my vehicle being shipped here, I was put in several loaner vehicles because I had traded my vehicle in, and it took the dealership forever to send the payoff to my lien holder. There was several times when I was contacted, while at work, because they needed to come pick up the loaner I was driving, for whatever reason. They came to my job at least three times to switch out loaners, which was very annoying, because I would have to meet them outside to sign paperwork. I was also given loaners with less than a half tank full, which means I had to put gas in each of these loaners because Legacy neglected to do so. When my vehicle finally arrived I had to ask for it to be washed because it had not been done. It should have been thoroughly detailed because that's what a highly professional dealership would have done. I noticed that there were scratches on the doors around the handle and there were scratches/missing paint on the hood of the car. I pointed them out to Mr. Jackson, the dealership manager and he told me I could bring it back so that they could get the scratches out. When I did bring it back and the detailing shop finished the so called detail, the scratches were still there and it didn't look like anything had been done. They definitely didn't wash my vehicle and I'm sure they didn't buff the vehicle. I pointed out that the scratches were still there but Mr. Jackson acted as if he didn't see anything. At that point, I was just ready to get away from that dealership due to poor customer service. Legacy does not care about their customers, they are all about making money! A few weeks ago I had to take my vehicle in to get the tire pressure checked and to possibly get some air in my tires. I went to the dealership on a Saturday because that was convenient for me and Mr. Jackson stated that they were open on Saturdays. I arrived approximately 45 minutes before the dealership was supposed to close. Apparently the person who deals with tire pressure had already left and I was sent next door to the Quick Lane oil change place. When I arrived the young lady told me it would be $40 to put air in my tires because my tires take nitrogen…That’s the first time I had heard anything about nitrogen. After assessing the situation, I was told my tire pressure was fine and I didn’t have to have any air put in them. In September, I received a recall notice for my vehicle related to the windshield. The recall stated to call the dealership after November 15th to schedule service. When I contacted the Legacy Ford's service department about bringing my vehicle in to for the recall repair, I spoke with Jackie. Jackie was not aware that there was a recall and put me on hold several times. When she finally figured everything out Jacki scheduled my appointment. I asked about being put in a loaner and she said that they didn't have any loaner vehicles available due to the pandemic. I asked her how long would they need to keep my vehicle and she said 1-2 days, hopefully not longer than that. I told her that my warranty states that if my vehicle has to be in the service department for more than four hours, I'm supposed to be put in a loaner. Jacki again stated that they didn't have a loaner to put me in and I would have to find my own transportation or rent a car myself, which is totally unacceptable because when I purchased the vehicle I was told I would be put in a loaner whenever my vehicle was serviced. After I got off the phone with Jacki, I called Mr. Jackson, the dealership manager to see if he could assist in anyway. As usual, Mr. Jackson was not friendly and his tone was that of someone who is being bothered. He said he was at the dentist and to call him back the next day. When I did call Mr. Jackson he told me to contact the Servicemanager, Justin to see if he could work something out for me. I contacted Justin and he was just as unprofessional as everyone else at the dealership. Justin did not attempt to work anything out and rudely told me I would need to find transportation or rent a car myself because Ford had not sent them any loaner vehicles in six month. At that point, I told Justin to cancel my appointment. When I received my cancellation it stated that my appointment for my 2013 Ford E250 had been cancelled. I drive a 2021 Ford Mustang Mach-E SUV. I contacted Ford to see if I could get some kind of resolution and they reached out to Legacy and got the same response. For did tell me that I could rent a vehicle and the dealership would reimburse me. I decided not to do that because of my previous negative experiences with them. While on the phone with Ford, I was told that my vehicle was not listed in my name on their records. The lady on the phone stated that she could not tell me the name my vehicle was listed in, but asked me several times if my vehicle could be in another name. She even asked what my middle name was. Apparently, Legacy had sent the wrong information to Ford and had my first name wrong. Thankfully, I was able to get that straightened out. I will not step foot in that dealership again nor will I be contacting anyone there. I am taking my vehicle to a dealership that cares about their customers and knows how to treat them. The culture of Legacy Ford, McDonough is horrible and highly unprofessional. They reel you in and then leave you hanging after you have purchased from them. DO NOT VISIT THIS DEALERSHIP LET ALONE BUY ANYTHING FROM THEM! More

I've gone to Legacy Ford for my last 2 oil changes and have used them throughout the years to service my truck. I was driving along the highway when my engine warning light for overheating came on. I pull have used them throughout the years to service my truck. I was driving along the highway when my engine warning light for overheating came on. I pulled off the exit and stopped at a gas station. I realized my overfill tank for antifreeze was very low and I slowly removed the overfill tank with a towel and let the engine cool down some. It took 2 gallons of antifreeze to fill the reserve tank and I called their quick service supervisor and he tries to tell me there's a leak in my system. The reserve tank has dropped at all and it shows their incompetence when it comes to customer service. I wouldn't spend another penny with this dealer, it's not the first time I've had issues but it will be the last. More

Trash dealer don’t waste your time! Jason is a liar and the management team are only worried about their pockets. Bought a new edge and they had to fix damage only to make it look worse. Body shop paint wo the management team are only worried about their pockets. Bought a new edge and they had to fix damage only to make it look worse. Body shop paint work looked like a parking lot spray can job. Once they get your money customer service goes out the window. More

I would like to sincerely thank Service Manager, Scott Driver, for going above and beyond to help us with our dilemma that happened on 75 N. just 20 miles south of Atlanta. On Saturday, May 15, I drove o Driver, for going above and beyond to help us with our dilemma that happened on 75 N. just 20 miles south of Atlanta. On Saturday, May 15, I drove over a block or brick in the middle of my lane that punched a hole in my gas tank. As the gas poured out of the tank I was able to coast into a motel off Exit 216. Unfortunately the dealership closed at 3 and we had to wait until Monday to contact the Service Department. Scott did everything possible to get us a new tank out of Detroit and get it installed as quickly as possible. He stayed in contact with us to keep us updated on the order and installation. Wayne P Seely More

Took my 2016 truck in on Tuesday AM for a oil pan leak. They called Weds after lunch and said it was ready. Another dealer North of there said it would be 3 weeks before they could get to it. Spoke with Ju They called Weds after lunch and said it was ready. Another dealer North of there said it would be 3 weeks before they could get to it. Spoke with Justin who was great to deal with. I was expecting a fairly large bill. It cost me $19.00 More

I will never take my vehicle back to get it serviced here again. I drive a 2015 Ford Fusion that is in mint condition. After the service I noticed they had removed my skid plate and not replaced it. I very k again. I drive a 2015 Ford Fusion that is in mint condition. After the service I noticed they had removed my skid plate and not replaced it. I very kindly let him know my vehicles skid plate underneath my car was not replaced. I walked to the back with them and noticed in the corner a HUGE pile of skid plates that they apparently decided not to put back on other vehicles. After The manager Ricky got me out of there in a hurry... I decided to check my oil level. The oil was barely at the minimum level so I had to again Speak wIth Ricky. He was rude and disrespectful and continued to try and get me out of there. He had a ton of different service technicians check the oil level instructing them on what to say before they could open there mouth all before the cars oil had even settled from driving it back into the shop. Finally after being there for two hours, his technicians confirmed the oil was a quart low. After that They brought over fully synthetic oil to put in my car when I had told them it runs on semi synthetic. Ricky was unprofessional, extremely rude, defensive and deceptive. The only reason I wasn’t bullied out of there was the guy at the front desk was watching what happened. More

Tamicka and Lisa was wonderful. They were very helpful and Lisa worked to get me the best deal. They were knowledgeable and helpful. Nice and polite. and Lisa worked to get me the best deal. They were knowledgeable and helpful. Nice and polite. More

On December 27th, I took my Hyundai Santa Fe in for service as the engine was making a knocking sound. Upon arrival I was informed that the vehicle was under recall, and it would take 2-3 months for co service as the engine was making a knocking sound. Upon arrival I was informed that the vehicle was under recall, and it would take 2-3 months for completion because they were so slammed. They also told me they had no rental available and would not have any available for at least a month. After contacting Hyundai cooperate (who was no help either) we rented a car out of pocket for a month. By the next month the dealership called and said they had a rental. Although it was a small car and unable to accommodate our family, I was grateful for the rental. Last week (my car still not completed) the dealership called and stated I needed to return my dealership rental due to some type of policy changes between them and Hyundai and use a 3rd party rental service (which means pay out of pocket again). A week after returning the dealership rental, we received notice that our car was finished. Upon inspection of our vehicle, we noticed a large gap between the fender and the door (looks as though the door was maybe forced open too far?)Of course with no proof we got the “you must have dropped it off like that.” Yeah okay, lesson learned. My husband and I proceed to inspect the engine, my husband immediately notices the horrible, sloppy work that was done. Hoses not secure, a wrench left in the engine, screws and metal ties just left sitting on the engine, but that wasn’t even the worst! As I drove home the car was making a horrible whistling sound, didn’t shift correctly (struggled to shift during acceleration) and my air conditioner no longer worked. I immediately returned to the dealership. When the tech approached me, I started the car to show him what I was talking about. I accelerated so that he could hear the whistling sound and when I did coolant began to leak from the car, leaving a puddle in their garage. It’s one thing to be busy and behind, it’s another thing to return a pile a junk to someone. Such poor, obviously rushed and sloppy work that has impacted my family tremendously. I was promised by the technician that he would “go through the car himself” and that the “Individual” that did the work on my car was no longer employed there which doesn’t make me feel any better. Once again, I have no car, and an even bigger worry than I did before because the car I worked so hard to pay for, in hopes to have a reliable vehicle to enjoy for a few years, has just been taken from me. More

Why is it I keep bringing my vehicle into this place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone that can fix it. Even though your appointment was scheduled months ago!!!! ? Seems to me if someone is driving one of your vehichles that you would want to get that fixed instead of forcing the driver to repeatedly drive that vehicle back and forth putting customer lives in danger. Since no manager ever seems to be able to answer a phone at this location to answer that question maybe I'll find someone this way . More