LeadCar Honda Yorkville

Exceptional friendly staff Fifth Pilot I have leased from this dealership with an exceptional experience each time. Very customer oriented staff that has always been very court Fifth Pilot I have leased from this dealership with an exceptional experience each time. Very customer oriented staff that has always been very courteous and willing to work with you. Robert Lewis Thompson and higher level management staff were willing to work with me to arrive at the deal I was comfortable with. More

New car purchase Bought car via internet inquiry. Very professional people and good to work with. The car was damaged during preparations for delivery, but the manag Bought car via internet inquiry. Very professional people and good to work with. The car was damaged during preparations for delivery, but the manager ordered parts and offered to fix the car. I will be taking it in soon and can do a follow-up review. So far I am very impressed. More

New car purchase Senad and Dustin were absolutely amazing. They helped me every step of the way, even went out of their way and got me exactly what I was looking for! Senad and Dustin were absolutely amazing. They helped me every step of the way, even went out of their way and got me exactly what I was looking for! More

Service Great service department. They explain everything and perform their work timely and efficiently. All I be work is done to perfection. Always done i Great service department. They explain everything and perform their work timely and efficiently. All I be work is done to perfection. Always done in the timeframe they tell you. More

2017 Honda Pilot I bought a 2017 Honda Pilot 12/31/18. The audio system had an issue with the android auto app. The service guys John (manager)and Geno were able to ge I bought a 2017 Honda Pilot 12/31/18. The audio system had an issue with the android auto app. The service guys John (manager)and Geno were able to get the system replaced and all labor covered in full. They were all very kind and helpful. Kudos to Honda Service and the young lady who answered the phone the day I called without her this whole thing could have had a whole different ending. More

Worst Experience Ever First, we were charged $200 more than estimated. Second, the steering column plastic was broken. Third, the repair took way longer than estimated. Fou First, we were charged $200 more than estimated. Second, the steering column plastic was broken. Third, the repair took way longer than estimated. Fourth, an airbag recall was undertaken without our knowledge. Fifth and most of all the windshield wiper stalk wasn't reconnected and we ended having to get a hotel on my birthday with my wife and four children because we were driving from Utica to Buffalo in a snowstorm. This was severely dangerous situation because your service team didn't check the repair. Worst of all I had to pay my dealer $200 to reconnect the stalk here in Buffalo. On top of that this is the second ignition replacement on our Honda Pilot. The whole experience cost us $1400. Thanks Honda! More

Sold on CR-V's I've had the best experience with Carbone Honda and Robert Lewis Thompson. My sister and I each purchased CR-V's 5 years ago and what a wonderful vehi I've had the best experience with Carbone Honda and Robert Lewis Thompson. My sister and I each purchased CR-V's 5 years ago and what a wonderful vehicle. I've upgraded 2 years and 50,000 miles less and again I am very pleased. I highly recommend the dealership. I'm sure some might have not had the same experience, but I can only speak for myself. More

From Civic to Crv Joy Came in from being a previous customer at Carbone Honda to look at the new Honda CRV's and was greeted with respect by Robert Lewis Thompson and He wa Came in from being a previous customer at Carbone Honda to look at the new Honda CRV's and was greeted with respect by Robert Lewis Thompson and He was able to answer all my questions and find the perfect 4 wheel drive vehicle that I was looking for. His manager Denise Mukic was very helpful as well. I would highly recommend both of these gentlemen to any of my friends and Family in any interest to looking for a new Honda they were great ...thank you More

Robert L Thompson IS THE BEST!!! We needed to get a new used car ASAP. We were feeling under pressure and calling all around within a hundred miles to find a dealership that would hav We needed to get a new used car ASAP. We were feeling under pressure and calling all around within a hundred miles to find a dealership that would have the car we wanted. By Divine Intervention we stumbled upon Robert. He felt he had the car that we were looking for. So we drove from Syracuse to Yorkville and met Robert at 3:30 pm. We were totally blessed by the way that he was totally engaged with us as we test drove and negotiated. We can't say enough good about Robert. His PATIENCE was LIMITLESS, his KNOWLEDGE was AWE-INSPIRING and his WARMTH and FRIENDLINESS made us feel so COMFORTABLE!! In spite of Robert being over an hour away, we will use him for our next car purchase. Thanks Robert, for a wonderful experience. More

inspection We experienced excellent service with the representative, Mike Lupia....very personable and honest! We have dealt with many Carbone dealerships and ar We experienced excellent service with the representative, Mike Lupia....very personable and honest! We have dealt with many Carbone dealerships and are pleased with all. More