Lawton Chrysler Jeep Dodge RAM - Service Center

The maintenance department is rated the best in Lawton Oklahoma. The maintenance department always exceeds their standards. Shawn always insures that everything goes well Oklahoma. The maintenance department always exceeds their standards. Shawn always insures that everything goes well More

Always a nice experience. They are pleasant and helpful when answering questions concerning my vehicle. They are pleasant and helpful when answering questions concerning my vehicle. More

Barbara kept me informed about the status and was very helpful. Although it was not finished on the time stated it was the next morning so still good in my opinion. The mechanic did his best so no comp helpful. Although it was not finished on the time stated it was the next morning so still good in my opinion. The mechanic did his best so no complaints from me More

Very clean and professional. The team took care of me in a timely manner. The customer care and clear explanation of what was done, is top tier. The team took care of me in a timely manner. The customer care and clear explanation of what was done, is top tier. More

The dealership has a lot more room since last I was here. It's better arranged. It's better arranged. More

Staff was friendly and professional, appointment went smoothly, work was completed in a timely manner. Shout out to Jessica S! smoothly, work was completed in a timely manner. Shout out to Jessica S! More

Very inconsiderate of customer's immediate concerns. When a problem with your vehicle resurfaces for the same issue which was suppose to be fixed, you are not waited on immediately, you are placed at th When a problem with your vehicle resurfaces for the same issue which was suppose to be fixed, you are not waited on immediately, you are placed at the back of the line. Three times within a two month period, I was placed at the back of the line, each time it took a week for them to look at my vehicle and another week to repair my vehicle. I very seldom received an update on the status of my vehicle. More

I want to thank Shaun Hamilton. I was out of town when my Ram 2500 had issues for repair. He went above and beyond in taking care of the repair for me when I was in true need of hel I was out of town when my Ram 2500 had issues for repair. He went above and beyond in taking care of the repair for me when I was in true need of help. Thank you Shaun, your assistance says volumes to me of the organization and professional standards you represented. I will continue to be a customer at your dealership. More

Very friendly and conscientious team in the service department. They heave always exceeded my expectations department. They heave always exceeded my expectations More

Came in for a service. Got the service. An issue was identified but the mechanic said nothing and wrote nothing down on the 27point inspection. Immediately following the se Got the service. An issue was identified but the mechanic said nothing and wrote nothing down on the 27point inspection. Immediately following the service test drove vehicle to make sure there weren't any issues. There were. Immediately came back and the service lady amd mechanic rode with me to verify the issue. Mechanic then says oh it's this.. but he never wrote it down. Gave my vehicle a clean bill of health. The alignment created a death wobble in my jeep which scared me quite a bit driving at 70mph on the highway. Mechanic said he never took it passed 55 but going up the same hill (he would've never known the spot I had experienced it) he goes top of this bet it'll happen. It did.. how would he of know? Wild. We scheduled repairs for the steering damper for the next day. After repairs test drove it again and the issue was resolved. The vehicle used to drive me home from the dealership to wait on the repairs and pick me up after driving me back to the dealership had a massively cracked windshield and animal hair all inside. Unsafe as heck and if I was allergic to whatever animals those were it would've been a bigger problem. Staff were super friendly which I appreciated. But, there are major underlying issues at hand here for different levels of unprofessionalism at that dealership. Only recommend for an immediate fix that you can not make it to another Chysler, Dodge, Jeep dealership. Otherwise, drive to OKC or somewhere else. John (mechanic- DO NOT reccommend) Shaun (service department-mediocre at best) Service lady (I forget her name either Ariel or Barbara I believe) but she was freaking awesome and knew more then John the mechanic in my opinion. Noah (driver to drop off and pick up after service) super nice but the vehicle for transportation I almost refused to get in. The texts/call back number provided while waiting on services (no answer/response) not after texting for updates or leaving a voicemail. Should be of note I've never seen a vehicles odometer go up 20miles after drop off. What were they doing in my jeep for that long test driving? 10 miles sure for a very thorough test drive after repairs. 20 miles? Weird.. More