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Lawton Chrysler Jeep Dodge RAM - Service Center
Lawton, OK
1,952 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,952 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center
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June 21, 2025
They always make time for me even if I don’t have an appointment…. they always do a great job except the last time they did not tighten my back blood nuts up on my tires. appointment…. they always do a great job except the last time they did not tighten my back blood nuts up on my tires. More
by jannerussell
Verified CustomerEmployees Worked With
June 21, 2025
Called and made an appointment. They told us we could wait on it. When we got there they say it would take at least 4 hours and it would be best if we brought it back the next morni They told us we could wait on it. When we got there they say it would take at least 4 hours and it would be best if we brought it back the next morning and left it. That resulted in a wasted afternoon for me. When I took it back the next day the actual service was great. More
by ddorrell65
June 18, 2025
She helped tremendously to get the vehicle back on the road in a timely manner road in a timely manner More
by lester4osu2002
June 18, 2025
Great Service great job done on my vehicle. I appreciated everything they did and what a great waiting room I appreciated everything they did and what a great waiting room More
by marym0tah
June 17, 2025
The customer service rep was friendly and professional. I had two problems: the DEF Regeneration not working and the tag lights remaining ON when the truck was off. The light issue was suspected to be I had two problems: the DEF Regeneration not working and the tag lights remaining ON when the truck was off. The light issue was suspected to be a BCU issue and a new one was ordered. The DEF regen was forced reset before any more parts were ordered. Per RAM the truck had to be driven 200 miles to verify the reset "held" before any more parts were ordered. The first issue came when the I was told they had to keep the truck there because you weren't suppose to drive it with a bad BCU. After about five days I was told I could drive the truck to get the 200 miles - which I did and the engine check light remained OFF. So this issue was closed. The BCU took a long time to come in and when it did it was swapped out - and even though the mechanic said it was fixed (even after testing it five times) the tag lights remained ON. The customer service rep got another tech to look at the issue and he found a bad connector on the wire harness. Because I needed the truck he did a work-a-round to temporarily fix the light issue but a new wire harness is on order and I have an appointment to come back and fix the light issue rightly. My concern is why I had to pay for a very expensive BCU when that didn't fix the issue in the first place. And that made me wonder if it was even replaced in the first place. Trust in the work done is very important so I'll be interested to see how this plays out. More
by franceydcb
Employees Worked With
Cecily Munn
June 15, 2025
The only reason I didn't rate it a 5 was due to some miscommunication at the dealership. miscommunication at the dealership. More
by George Miller
June 15, 2025
I do not have any thoughts about dealership along but the Asian lady I have to deal with whom is very rude, when she talk to you she do not even look at you and give you poker face. She does not know what is Asian lady I have to deal with whom is very rude, when she talk to you she do not even look at you and give you poker face. She does not know what is manner at all More
by Mandy
Employees Worked With
June 14, 2025
I brought my Alfa Romeo Stelvio into Lawton Dodge Chrysler Ram for routine service, and I couldn’t be more impressed. Even though it’s not a common vehicle for their shop, the team treated it with ex Chrysler Ram for routine service, and I couldn’t be more impressed. Even though it’s not a common vehicle for their shop, the team treated it with expert care and attention to detail. The staff was professional, courteous, and knowledgeable, and they kept me informed throughout the entire process. They went above and beyond to make sure everything was handled efficiently, and the turnaround time was faster than I expected. It’s not easy finding a reliable place in Lawton that can service a Stelvio with confidence, but these folks nailed it. Highly recommend for anyone looking for quality service—even if your vehicle isn’t a Dodge, Chrysler, or Ram! More
by kirklsullenberger
Employees Worked With
Cecily Munn and Jessica Silva
June 14, 2025
The dealership did a great job explaining the cars features, they explained all benefits. I also loved that they took the time to upload the cars app and how to use the app. Thank you so much. features, they explained all benefits. I also loved that they took the time to upload the cars app and how to use the app. Thank you so much. More
by gslaunica
June 14, 2025
They are very kind and courteous to everyone. When we came in we was just looking to get our door panels fixed and be on our way but when we told them of our problem they went above and beyond an When we came in we was just looking to get our door panels fixed and be on our way but when we told them of our problem they went above and beyond and help us to get out of that and have no stress thank u More
by jomoore3126
