Laura Buick GMC

Waste of time Is it normal for their salesmen not to call people back? Ive had horrible service. First visit, the receptionist paged for a salesman to come meet me. Is it normal for their salesmen not to call people back? Ive had horrible service. First visit, the receptionist paged for a salesman to come meet me. Stood 20-25min waiting. Met a guy. Seemed very nice, but in a hurry. In his defense, the whole dealership seemed that way. But, we had been working on a deal. Went home to think on it. Called back. Played phone tag. Keep leaving measages. Never calls back. Receptionist says hes there and keeps putting me to his voicemail. This all began 12/22/17. After a weeks gone by, im guessing they just dont want to sell me a truck. Dont know how they are still in business. More

2017 GMC Sierra Justin was amazing to work with. He returned all my calls answering every question I had before I even made it to the lot. Once arriving at the lot he Justin was amazing to work with. He returned all my calls answering every question I had before I even made it to the lot. Once arriving at the lot he was fast, friendly, clear on price and particulars of the deal. We had children we needed to pick up off the bus and he worked very hard to ensure we were home in time to get them. New truck was everything we expected and hoped for. Thank you Justin and Laura GMC Buick More

Superior Dealership. Laura Buick GMC's huge inventory provides an outstanding selection. The staff are professional, very customer focused and committed to exceeding ones Laura Buick GMC's huge inventory provides an outstanding selection. The staff are professional, very customer focused and committed to exceeding ones expectations. Finance team is A-One, the process to review the forms and understand all aspects is the best I've seen. Despite their size, each sale is made personal. More

2017 Envision Great experience, salesman, Steve was terrific. Everyone was professional and helpful. Love the vehicle, it has all the bells and whistles and everyth Great experience, salesman, Steve was terrific. Everyone was professional and helpful. Love the vehicle, it has all the bells and whistles and everything was explained, so I know how to use it all! More

Excellent Experience Our experience was very positive, we would and already have recommended them to friends. Steve Rogers was an excellent sales person, Corey our finance Our experience was very positive, we would and already have recommended them to friends. Steve Rogers was an excellent sales person, Corey our finance guy was also awesome! Thank you! More

Awesome buying experience! Jason made my first "new" car buying experience a very pleasant one. Laura Motors is a 4 1/2 hour drive for me but if I have a need for another GMC ve Jason made my first "new" car buying experience a very pleasant one. Laura Motors is a 4 1/2 hour drive for me but if I have a need for another GMC vehicle they will be my go to dealership. They are easy to deal with and very helpful. More

Amazing car buying experience I traveled from Rhode Island to buy my truck knowing that i would have to drive 17 hours +, and I would do it all over again. Greg Brown was great t I traveled from Rhode Island to buy my truck knowing that i would have to drive 17 hours +, and I would do it all over again. Greg Brown was great throughout. More

Very poor customer service and doesn't care about GMC loyalty. We made a purchase offer on 7 December 2017, on what would have been our third GMC vehicle since 2008. We did s and doesn't care about GMC loyalty. We made a purchase offer on 7 December 2017, on what would have been our third GMC vehicle since 2008. We did some preliminary paperwork, placed a deposit on our new GMC, and made an appointment to come in on Friday, 8 December at 5pm to hand over a bank check and complete the remaining paperwork. On Friday, I emailed my salesman and called two times (left two voice mails) to ensure our new vehicle was going to be detailed, ready for pickup, and our final paperwork would be ready to complete. I never received an email or call back, but we proceeded to the dealer at 5pm to pick up our new GMC as scheduled. To my dismay, absolutely nothing had been done to prepare for our appointment and the vehicle was not even cleaned yet. The salesman told us they had been busy and several customers were ahead of us and it would be at least a two hour wait to get into the sale managers office to complete the remaining paperwork... We had an appointment and already made a purchase agreement the day prior! After explaining my dissatisfaction with the situation and the poor customer service, I was told a smaller dealership with less business would be better fit to provide the type of customer service that we asked for but we'd pay higher prices. Really? All I wanted was to be NEXT in line to get into the sales office to complete our paperwork and drop off my check drive home my new GMC, considering we DID have an appointment to pick up our new GMC. I guess that was too much to ask, and I told them they could keep their vehicle. Yes, this might be a busy dealership and its great the economy is so strong that they would send a buyer away after agreeing to purchase one of their vehicles. Very poor business practices and customer service is appealing! I’ll gladly pay the extra $1-2k if that’s what it takes to be treated with some respect and ensuring the customer’s needs are met. More

Great pricing and even better personnel Steve Rogers in sales made my first experience with Laura Buick GMC a very positive one. He went above and beyond to make sure my wife and I were sat Steve Rogers in sales made my first experience with Laura Buick GMC a very positive one. He went above and beyond to make sure my wife and I were satisfied and understood all aspects of our new vehicle. I would definitely recommend Steve and Laura Buick GMC to anyone looking for a different vehicle. Well worth our 300 mile drive. More

Sales Steve Rogers was great to deal with.. all of the sales staff were friendly and easy to deal with. I will definitely trade there again. Can't beat the Steve Rogers was great to deal with.. all of the sales staff were friendly and easy to deal with. I will definitely trade there again. Can't beat the price! More