
Laura Buick GMC
Collinsville, IL
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I would never purchase a car from here. Jason Vice (Sales Manager) was one of the rudest individuals I've ever meet. He refused to let my husband speak and/or show him the text that said ho Jason Vice (Sales Manager) was one of the rudest individuals I've ever meet. He refused to let my husband speak and/or show him the text that said how much he was quoted from the salesman for our vehicle. Basically saying my husband was lying. We left without purchasing anything and suggest you do the same! More
I recently had a very frustrating experience with Drew at Laura dealership. I live out of state and had found a pickup I was very interested in purchasing. Drew assured me that he would call me at 9:30 AM to Laura dealership. I live out of state and had found a pickup I was very interested in purchasing. Drew assured me that he would call me at 9:30 AM to finalize the online offer, and even stated that he was holding the file on his desk for us. However, three hours after his promised call time, he finally reached out, only to inform me that someone else had come in, taken the file off his desk, and sold the truck I wanted. This level of unprofessionalism and lack of communication is absolutely unacceptable. If you're considering buying a vehicle from Laura, I'd strongly advise against it based on my experience. You might think a deal is secure, only for them to drop the ball and sell it out from under you. Be warned—this dealership doesn’t seem to respect your time or follow through on commitments. More
It was easy to deal with the dealership over the phone. My sales rep took great care to get the vehicle I wanted. Financing was easy. The truck was shipped without incident. All the people who work for Lau My sales rep took great care to get the vehicle I wanted. Financing was easy. The truck was shipped without incident. All the people who work for Laura Buick, GMC or professional, courteous, and very nice to work with. This is my Second truck I bought from Laura Buick GMC. When the time comes, I’ll buy my next truck from them. More
The Service Department was professional, and the entire process was very smooth. I would take my car back there again for service. process was very smooth. I would take my car back there again for service. More