Laura Buick GMC
Collinsville, IL
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What a great experience at Laura! Started back in late September when I was connected with Jacob Knapp, Sales Advisor. He and I started looking at trucks in stock and I told him I w Started back in late September when I was connected with Jacob Knapp, Sales Advisor. He and I started looking at trucks in stock and I told him I would be ready to buy in early November. Did not deter Jacob, he stayed in touch, sending me trucks as they arrived, and overall just contacted on my next move. Fantastic! Once we settled on my trade, I selected at AT4X AEV that was in stock and I cannot even begin to do justice to how easy things went from there. From the constant communication on the deal, the arrival greeting to the most impressive dealership operation I have ever witnessed, to meeting Jacob and his professionalism, to Cory in Finance who knocked it out the park in under 10 minutes, and wrapped it up with my new ride. I drove 9 hours for this experience, and I'd do it again and again! Cannot stress enough how good of a job Jacob Knapp did on my deal! Thank you all from Ownership and Management to the folks in the "get ready" department, A+++ More
The staff provide professional, courteous service. Timely turn around time for service. Suggestion for improvement - I needed to wait for my vehicle and thus it took 4 weeks to get an appointment. Timely turn around time for service. Suggestion for improvement - I needed to wait for my vehicle and thus it took 4 weeks to get an appointment. More
The largest inventory I have ever seen. The experience with the dealership was super. And our sales person Collin was friendly and very helpful. The experience with the dealership was super. And our sales person Collin was friendly and very helpful. More
The largest inventory! Amazing deals with no hidden anything. The best experience at a dealership ever. Highly recommend. Our sales person Jay was helpful at every step. Amazing deals with no hidden anything. The best experience at a dealership ever. Highly recommend. Our sales person Jay was helpful at every step. More
The Dealership is very nice , clean, comfortable and the waiting area is very nice you have Tv and charging station for your device and snacks while you wait and they come and get you when your auto is re waiting area is very nice you have Tv and charging station for your device and snacks while you wait and they come and get you when your auto is ready More
Very courteous and professional staff . From entering the showroom, working the purchase, financing and car orientation everyone was exceptionally friendly and knowledgeable. From entering the showroom, working the purchase, financing and car orientation everyone was exceptionally friendly and knowledgeable. More
Bought a vehicle on June 15th and still haven’t received my title. The title lady said they would send it again. Two times they sent to our former address. Also the passenger door had a ding on it . My sale my title. The title lady said they would send it again. Two times they sent to our former address. Also the passenger door had a ding on it . My salesman John Touchette hasn’t returned my call to set up an appointment to repair it. More