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Larry H. Miller Toyota Lemon Grove
Lemon Grove, CA
1,228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,228 Reviews of Larry H. Miller Toyota Lemon Grove
July 01, 2019
New lease Adrian was very helpful and made the whole transaction very easy. I did not feel pressured at all. I traded in my old Prius for a new model. The wh Adrian was very helpful and made the whole transaction very easy. I did not feel pressured at all. I traded in my old Prius for a new model. The whole process went much faster than I expected. Financing was very quick and easy! I would definitely recommend this dealership! More
by Debrah
Employees Worked With
Adrian
July 01, 2019
Great service Scott Buckner and his team were very helpful. They got to the vehicle fast and the service was completed quickly even though I did not have an appoin Scott Buckner and his team were very helpful. They got to the vehicle fast and the service was completed quickly even though I did not have an appointment More
by Jason
Employees Worked With
Scott buckner
July 01, 2019
Excellent, expeditious service. Had to visit the dealership for maintenance on my Rav. Trudy provided excellent service with an amazingly quick turn-around. I am so grateful to have Had to visit the dealership for maintenance on my Rav. Trudy provided excellent service with an amazingly quick turn-around. I am so grateful to have such a knowledgeable, friendly service advisor to work with. I hope your organization realizes what a rock star she is. More
by supernatural200
Employees Worked With
Trudy Roux
June 29, 2019
FRIENDLY HELPFUL STAFF THAT MAKE REPAIR PRICE EASIER TO DEAL The price to replace a hybrid battery on my 2007 Camry was predictably as high as xxxx, but as long as they’re genuine new Toyota parts & NOT a rebui The price to replace a hybrid battery on my 2007 Camry was predictably as high as xxxx, but as long as they’re genuine new Toyota parts & NOT a rebuilt battery; I paid for a quality car, so it’s worth it. I haven’t driven another car in over 20 years. This is my first hybrid; certainly not my last. After repair, it still performs & looks like a rock star, after 70,500 miles. Major kudos to Gilbert Morrow, service advisor & Salvador Robles at Mike Miller Toyota in Lemon Grove, CA, for their cool professionalism. Their dealership is almost close enough to my home to walk there, so I’ll be seeing them again for my next car! More
by Momofdragons
Employees Worked With
Gilbert Morrow & Salvador Robles ????
June 18, 2019
Excellent costumer service I love coming to this dealership to get my service done. The people working here are so friendly and always ready to answer my questions. I love coming to this dealership to get my service done. The people working here are so friendly and always ready to answer my questions. More
by Guadahui
Employees Worked With
Omar Nasery
June 14, 2019
Oh what a feeling! Service was quick good clean atmosphere friendly and helpful people free popcorn and donuts coffee ext. you will love it . I’ve been going there years Service was quick good clean atmosphere friendly and helpful people free popcorn and donuts coffee ext. you will love it . I’ve been going there years and it continues to be 👍🏼 More
by Tacoma sr5
Employees Worked With
Trudy Roux
May 28, 2019
Best Car buying experience Great customer service from Sal and Axel. I have purchased 6 vehicles and this has been the best experience so far. Sal and Axel went above and beyond Great customer service from Sal and Axel. I have purchased 6 vehicles and this has been the best experience so far. Sal and Axel went above and beyond with our purchase. They took the time to answer every question we had about vehicle features and financing. They even offer to buy my 10 year old dinner due to the long purchase process. I will definitely recommend Lemon Grove Toyota, Sal and Axel to friends/family for any future vehicle purchase. More
by Mag2019
Employees Worked With
Salvador Robles and Axel Gastélum
May 20, 2019
Leo was excellent communicator! Leo was excellent communicator, kept us informed during the process. Courteous and professional. Easy to talk to and respectful. He was the only reaso Leo was excellent communicator, kept us informed during the process. Courteous and professional. Easy to talk to and respectful. He was the only reason that we purchased the truck with such a great deal! He is definitely an asset to the dealership. Diana and Enrique More
by super tacoma
Employees Worked With
Leo Lizarme
May 13, 2019
Very please with the service Met expectations to help me pick the right vehicle for me and there was no pressure at all by the sales person. He was great and explained details ver Met expectations to help me pick the right vehicle for me and there was no pressure at all by the sales person. He was great and explained details very well. More
by Kelly84
Employees Worked With
Gio Molina
May 11, 2019
Huge Mistake Coming Here Shady, unreliable, and irresponsible is putting it nicely, when describing Larry H. Miller Toyota Lemon Grove. Doing business here cost me more money Shady, unreliable, and irresponsible is putting it nicely, when describing Larry H. Miller Toyota Lemon Grove. Doing business here cost me more money and time than I ever expected to lose, and is one of my biggest regrets of the last couple years. Shame on these bullies for running such a disgraceful business operation. Jenn O., why aren't you returning my calls? I challenge you to do the right thing. I leased a car in 2016, and returned it in 2019, and financed another car from the lot. The sales rep, Jessica Cruz, couldn't answer basic questions about the car I was interested in (e g. how many cylinders in the engine?). As part of the negotiation process, she agrees to waive my last two lease payments. Similarly, I was promised free oil changes from the shady business manager. Strangely, as they handed me the keys to my latest car and told me to have a nice day, I had to remind them that they never charged me for my down payment... you're welcome guys. Jessica never grounded my leased car, which entails sending one document to the DMV and another to Toyota Financial. Which means no record of my returning it existed. So I kept getting charged lease payments two months after, which combined with the previous payments I thought were waived (but weren't), got sent to collections, which then lowered my credit score by 60 points. Similarly, I kept getting DMV registration renewal notices, and as icing on the cake, whoever currently drives my previous car has been blasting through toll roads without a pass, and guess who's being sent that bill too? Nowhere has this dealership stepped in, admitted their fault, and helped me through their mistake. At first, they tried to blame me for not submitting the right paperwork to the DMV (this is total BS and something that literally every dealership takes care of). Since that attempt to gaslight me, I've been on the phone, repeatedly, with Toyota Financial Services and a guy named Art, from this dealership's leasing office. They kept pointing fingers at one another until I finally forced everyone on to a conference call together. I learned that Jessica no longer works at this dealership, not surprising given the atrociously high turnover of this place (you will see different people here every time you walk through the door). Not only did she screw my credit by not grounding my car, she never notated the waiving of lease payments, so now I owe more money than I thought. They made a mistake that cost me time, money, and my credit, didn't take ownership for it, and didn't fix it. This is exactly why I pay for legal insurance, and this is why I will be reaching out to Larry Miller corporate (again). This place is an embarrassment and an affront to anyone who values integrity. It's just not worth the risk for prospective customers coming here when any other dealership in San Diego would likely be much better. More
by ShameOnLarryMillerToyotaLemonGrove
Employees Worked With
Jenn O'Brien
