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Larry H. Miller Toyota Lemon Grove
Lemon Grove, CA
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,244 Reviews of Larry H. Miller Toyota Lemon Grove
December 13, 2024
It took over 3 hours for an oil change. I was told it would only take 1.5 hours. I ended up having to text them I need to leave for work and that’s what pushed for them to finally get the c I was told it would only take 1.5 hours. I ended up having to text them I need to leave for work and that’s what pushed for them to finally get the car ready for me. I rushed to work and was still late. More
by BD
Employees Worked With
Allen Mobley
December 11, 2024
Hello, I arrived at location aprox. time 7:40 am ,and a older men approached me and asked what time was my appointment, I said I didn't have any,he told me. they wouldn't help me because time 7:40 am ,and a older men approached me and asked what time was my appointment, I said I didn't have any,he told me. they wouldn't help me because he had more the one hundred cars!! I told him that's ok ,I will leave the place,he asked me to back up ,that he would help me back up,I replied perfect thank you, I then when ahead, then he stopped me he said never mind,let me talk to Vanessa and see if she can help you, and he said ,yes!! She will help.( he did the same thing ones before around a year ago)patiently I replied ok! I was seating in the driver side ,I had my window partially open,with no permission he decided to put he's hand inside my suv and turn off my lights ( I had them in auto ) and he said my co- workers don't like the lights on...I smile About 45 minutes later Vanessa check in my vehicle, she was nice, she informed me what needed to be done, and took the vehicle. The work took like an hour super fast !! When I came to pay I told her I had a 20% cuppon and she told me I had to present it before the work was done!! But then she said wait 15 minutes and I will take it , I waited 15 minutes to get the discount. I'm 56 years old man and I been your customer at this location since 1995 Trudy seux? She is always great ,she is the reason why I have buy and service different vehicles there. But I had never experienced such a bad service. I pay and I'm not asking for a free service. Very disappointed! More
by almyra
Employees Worked With
Trudy Roux, Kasada Vongsavath
December 09, 2024
Larry H Miller staff is really professional and supportive. Trudy Roux is just Awesome and a great service advisor. I love the fact that she is just a great advisor and honest. Thank you Larry H Mi supportive. Trudy Roux is just Awesome and a great service advisor. I love the fact that she is just a great advisor and honest. Thank you Larry H Miller for the professionalism and support. More
by Jamesaldossary
Employees Worked With
Trudy Roux
December 09, 2024
Eric, the support representative, was polite, efficient and competent. He explained how to use the status app and outlined how the service visit would proceed. The testing phase would check fluids and syst and competent. He explained how to use the status app and outlined how the service visit would proceed. The testing phase would check fluids and systems which would safeguard the investment in my 4 runner. At completion, he went over all recommendations carefully and with patience. While waiting, all Larry Miller employees were friendly and polite. The work was done in under 2 hours! More
by John
Employees Worked With
Eric
December 07, 2024
Great customer service. My truck’s services were completed faster than expected. Advisor Pablo and service technician Ryan always go above and beyond. My truck’s services were completed faster than expected. Advisor Pablo and service technician Ryan always go above and beyond. More
by jason.rulloda
Employees Worked With
Pablo Flores
December 07, 2024
Being assisted by the Service Advisor Trudy Roux is always a privilege and a joy. She is a great asset to this dealership. Thank you to the service team! always a privilege and a joy. She is a great asset to this dealership. Thank you to the service team! More
by Carlos
Employees Worked With
Trudy Roux
December 07, 2024
Helpful, timely, accurate diagnosis. Never pushy or overbearing. Friendly service reps. Trudy is always awesome. Will continue to trust them for all my Toyota needs. Never pushy or overbearing. Friendly service reps. Trudy is always awesome. Will continue to trust them for all my Toyota needs. More
by Dale W
Employees Worked With
Trudy Roux
