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Larry H. Miller Toyota Lemon Grove

Lemon Grove, CA

4.6
969 Reviews

6800 Federal Boulevard

Lemon Grove, CA

91945

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969 Reviews of Larry H. Miller Toyota Lemon Grove

November 19, 2024

Very professional and friendly . Not sure what’s the gentleman name ? His is great . Thank you for an awesome service. More

by Angelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
November 19, 2024

recently took my car to Toyota for servicing, and I couldn’t be more satisfied with the experience. Thank you for going above and beyond! More

by Cynthia Balcazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
November 19, 2024

Excellent service. I will always bring my car to Trudy. In and out so fast... More

by Bethany
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
November 17, 2024

I pulled in and was over looked by the person checking people in.. I understand it could have been a mistake but that could have been one of the questions asked, were you next in line? More

by Georgiadc31
Purchase Time
Recommend Dealer
No
Employees Worked With
Trudy Roux
Nov 19, 2024 -

Larry H. Miller Toyota Lemon Grove responded

We appreciate you taking the time to leave your feedback. We apologize for any inconvenience that you experienced during your visit to our dealership. We strive to provide our customers with exceptional service and it is clear that we did not meet our own high standards in your case. Thank you for bringing this to our attention. We will use this information as a training opportunity to our staff. Please feel free to reach out at any time, I look forward to hearing from you. Maria Spina Customer Relations Manager LHM Lemon Grove Toyota mspina@lhmauto.com

November 16, 2024

Trudy Roux is the best. Always friendly and respectful. I would highly recommend her anytime. More

by Sollid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
November 15, 2024

I've been going to this dealership for over 20 years and have ALWAYS been pleased not only with the service department (Trudy is fantastic) but also the sales department (Art is your guy. He is wonderful) More

by Jenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Taylor is the best., Trudy Roux
November 14, 2024

Very disappointing for service I paid for and it was never done. The service supervisor didn’t even take the time to apologize and was rude. I didn’t ask for any refund but it will be my last visit to L More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul/Service Supervisor
Nov 18, 2024 -

Larry H. Miller Toyota Lemon Grove responded

Jim, I'm very sorry to hear about the disappointing service you experienced with us. We apologize for the inconvenience and stand by our offer to refund you for the service. Please reach out to myself or our Service Manager, Paul, for the refund. - Maria Spina, Customer Relations Manager, 619-265-3117

November 14, 2024

Thet were so eager to close a deal, they did not listen to me. I told them numerous times that I had a pre-approved loan through my bank. I asked for the option contract a few times and was told it was in More

by akes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Timothy Garcia
Nov 18, 2024 -

Larry H. Miller Toyota Lemon Grove responded

Hello Akes, thank you for taking the time to leave a review. Your experience with communication, and lack of courtesy during your visit does not reflect the level of service we aim to provide. Please accept our apologies. I have spoken to our sales manager and he will be counseling your salesperson regarding the lack of communication and the resulting dissatisfaction with your sales experience. When you need your fuel tank filled, please come see myself or Tim so we can take care of you. Sincerely, Maria Spina Customer Relations Manager LHM Lemon Grove Toyota mspina@lhmauto.com

November 14, 2024

Alberto was great and sweet. They finished servicing my truck in under an hour and he didnt pressure me to add more services. I appreciate that greatly because a lot of people ar More

by Mey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto service department
November 13, 2024

Truly and Farley were amazing and incredibly helpful! They made the process easy and smooth. More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farley, Trudy Roux
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